Kwami who is a business manager tries to charge me 2 different amounts attached to an extended warranty that were never agreed to. These 2 charges totaled 1600 dollars. When this crook was confronted with it his explanation was "one of them is a paint protection for when birds crap on your car". If you are stupid enough to buy a car from Paramus Chevrolet do now let that crook Kwami near you or the car!!!

Horrible customer service. Will never buy from them again. Hawthorne Chevy is so much better

Worst buying experience I have ever had. Salesman never explained about a useless warranty that I HAD TO BUY. COST 998.00. Salesman was not able to send the sales order or policy info. Only got the info after speaking to business manager.

What a ripoff of a dealership, They tried to double charge and not give me credit on taxes for trade-in and purchase of new car, Salesperson Justin Quintero was friendly but the heavy set Hispanic Manager who was giving him all the xx to try and rob me was pathetic when he tried to cover his dishonesty upon our exit, "Do I want him to pay my taxes"? What a joke, He probably doesn't even pay his own taxes. And as I told him & Justin, $2700 in Dealer fees is outrageous and in my 30 years of buying vehicles I've never experienced such a ripoff! Stay far away from this dealership until they learn to follow NJ Tax laws and stop ripping off customers

Predatory behavior by service department. My Daughter took my car in for an oil change and was charged double compared to the emailed bill that I've received. When calling the service department to resolve the issue they put me on hold for a long time, then transfer me to voice mail. They have charged over $180 for an oil change and tire rotation for a Chevy Cruze and sent me the bill for $93.08 which is what it should have been. They also didn't respond to texts. I will file an official complaint against them. Do not touch this dealer with a ten foot pole.

Absolutely horrendous experience! I originally came in with just my fiancé, but my father-in-law joined us when he got off of work. As soon as my father-in-law entered, he realized he wasn’t going to be able to take advantage of me and his whole demeanor changed. For an entire hour, this man refused to give us a price all while continuously belittling myself, my fiance and FIL, my job, and all other teachers and made several racially motivated remarks about the town I work in and where my FIL grew up as well as the town many of mine and my fiancés family is from. He even got irrate after my father-in-law asked the simple question of, "Has he given you a price yet?". After finally coming back with a price that was not in our budget and very different from the advertised deal, the man continued to berate teachers and how "we don’t know anything" and "we're all just looking to come in and pay nothing". After having had enough of his bullying, I respectfully said we were not making a deal and requested to leave. On the way out of the office, Andy continued to make comments such as, “these people”, “you people”, and made a comment about how no other salesperson wanted to work with me, even though I had not spoken to any other salespeople. Of course, all these comments were made directly at me, the female, after my FH and FIL walked ahead. My FIL came back in to confront him and they nearly got into a physical altercation as Andy continued to make comments about us or should I say “these kind of people”. No one else in your store intervened other than to stop my FIL from re-entering until Andy started to get a little louder and bolder with his comments and was then told to leave the sales floor. STAY AWAY FROM PARAMUS CHEVROLET!!!