I’m looking at purchasing a car from this place, this was my first option. So I called in and (Corey) answered the phone. I then started questions on what the out the door price was for a new civic sedan, what discounts they were offering. And he just started getting upset and asking me what I was trying to get out of the phone call. He was very unprofessional. Later, I got an Estimate of an OTD price of $33k, then after my complaint they said they’re willing to do a “manager special” giving me wait for it wait for it, $3k off the vehicle, ending in the same price! Only difference is in the first email they didn’t bother to include the dealer markup! I do appreciate Jose though on being professional

I purchased a vehicle from them. And he told me the car had been run through their service department. The oil transmission were changed and everything else checked out OK. When I got home with the car, I checked the windshield washer fluid and was completely empty. So it makes me doubtful whether or not they change the transmission fluid. I’ve tried to reach out to them several times for an answer, and no One has called me back. Also, they tried to charge me $1400 for an alarm system that they said they had installed. That is a complete fabrication of the truth. There was never any $1400 alarm system installed in the vehicle. They tried to charge for some special coding that was put on the car. I knew that was a fabrication because I do ceramic coating on cars. This car had thousands of water spots on the hood. So they never did anything to remove the water spots so I know they didn’t put a special coating on. To be honest these guys aren’t stay away. I purchased the car because they dropped the $1400 alarm which never was and the special coating that never was.

Bad service did not have the car I was looking for Nate and switch no t recommend it

Pulled a classic bait and switch on a used vehicle listed on cars.com. All of the prices listed on the ads are actually 2500 dollars more once you arrive at the dealership because of an alarm and some miracle paint coating that adds 2500 to each vehicle. We were told it was non negotiable. We have filed complaints withe the FTC , California DMV fraud department and DCH corporate. FTC and DMV have opened investigations and are moving forward. I thought these tactics went out years ago. Shocked to see the old bait and switch is still alive and well

Reached out to them multiple times, but they never responded. Called them several days later, made an appointment to test drive the car the next morning, got to the dealership for my appointment, car was sold. They never called me to let me know, so I totally wasted my time driving there.

I've purchased a car from DCH in Tustin previously, and from 20+ dealers across 7 states over the years. The salesperson we worked with on this deal (Corey B) was courteous, professional and knowledgable. However, we worked for two days to try and purchase a pre-owned car at the full price listed to no avail. Every time we thought we had a deal, DCH introduced new deal terms, new add-ons, and new financing gambits to try and sweeten the deal for themselves while adding absolutely no value for the buyer. Finally, we said we'd bring our own financing and they went nuts claiming that they aren't allowed to do that. Until they were about the finish the weekend with no alternate buyers. Then they called back and claimed they were willing to make an exception. Really?? While they were screwing around, we walked into another dealer, offered a virtually identical deal, and completed the transaction end-to-end in under 90 minutes. Everyone felt good about it -- the dealer made a profit and we didn't pay for useless add-ons. It was refreshing to see that some dealers take customer satisfaction seriously. Unfortunately, DCH Honda isn't one of them.