Dan Cassin did a great job with helping my daughter get her 3rd Subaru with Groove Subaru. He was very helpful and knowledgeable about the product. Thanks again for your help and professionalism!

I was on the verge of buying my third car from Groove Subaru. I’ve been a loyal customer and have had decent experiences in the past—but this time, the dealership completely failed me. They provided a full deal sheet with a $25,000 trade-in/payoff value on my 2024 Solterra lease. I called to confirm because I had a different number from my lender. Paul, the sales manager, personally told me that $25K was the correct payoff, not the $41K from my records. He even said, “If it turns out to be a mistake, I’ll own it.” Well, it was a mistake—they ran the wrong VIN. When it came time to “own it,” they refused to honor the deal they gave me in writing and confirmed over the phone. No accountability, no integrity—just an attempt to shift a $16,000 difference onto me like it never happened. This wasn’t a simple oversight—it was a bait-and-switch, plain and simple. Groove Subaru misrepresented the numbers, backed it up with verbal assurances, and then walked away when the truth came out. After two previous purchases, I expected honesty and professionalism. Instead, I got deception, runaround, and a complete lack of ethical business practices. I will never return to Groove Subaru, and I strongly urge anyone reading this to proceed with extreme caution. Get everything in writing—and don’t count on their word meaning anything.

When I pulled into the garage a service rep came over to greet me. He verified the service I requested. They sent me an inspection report within an hour and my car was ready an hour later. First class service and super friendly service reps.

I purchased a used Subaru from this dealership in November of 2024. At this dealership, used vehicles only have a two month warranty, so when your car breaks down on the side of the road two weeks after the warranty runs out, you have to pay for the repairs. The dealership did not respond to my email about the issue. The dealership was aware that the repairs needed to be done (shop it was taken too said the repairs needed were/are obvious), did not disclose it, and was unresponsive. I would take great caution if purchasing from this dealership. I feel like I just threw away $9,000 (repairs are $4,500) and I wish I purchased at a dealership that is more trustworthy that has a longer warrantee period.

The service was not up to the same standards as in previous years. We have used Groove for service of two Subarus and have been very satisfied. This past episode did not go so well. sorry to say. .

Very nice employees to work with. No pressure sales. They were able to get me within my budget.