For 14 years i have been taking my Challenger to Airpark for service and repairs. This time i am extremely disappointed and have had the worst service adviser ever! Richard Small told me that if brought my car in on Friday and left it over the weekend, it would be repaired and i could pick it up Monday. That was the first lie. When i messaged and asked the status of my car his reply was " stand by". Not what a car owner wants to hear. Finally, Monday after me hounding him for an answer he tells me the part needs to be ordered, it would be in Tuesday and installed and the car would be ready Wednesday. Nope! Wednesday, i was told the car needs another part and that would be ordered and installed Thursday and car would be ready for pick up. Another lie. Many "stand by"s later, i finally handed my husband the phone and said he is jerking me around and you talk to him! Trust me, my husband an old mechanic and Vietnam Vet has a temper and not happy with the stand by replys called Richard Small who did not tell my husband to stand by and assured him the car would be ready by Friday. Another lie. Friday came, now my car is being held for one whole week, and only suppose to be over the weekend--husband again phoned stand by Small and was told the car is not ready and the part has not arrived. Long story made short is husband told stand by Small to be sure the car is ready because we were coming to pick it up and bring it home and go else where to get it repaired . Sad to say the service dept. use to be a very good place to take my Challenger, and we have had very good, caring advisors and i have lost faith in this dealer ship and really not happy by the way i was treated by Richard Small the worse service adviser ever! By the way, the other lie was i had NO new parts installed in my car at all. All was done was oil change. Plus! I also had an e-mail of a multi point inspection done of my upholstery, carpets, brakes were checked , plus everything that was not under the hood checked over of which i certainly did not ask for nor want and then after that an e-mail of the person Gab who buys pre-owed cars that come in for service and since i brought in a Challenger , if she gave me the correct number would i be interested in selling it? Sounds a little "fishy" to me, and very disrespectful of someone wanting to buy my car that i have NO intention of selling and then Richard Small and his stand by attitude not being honest with me. I am sure there are honest service advisors that work there, i happen to get one that is not ane sad to say, my Challenger will not go back there.

Flew from San Jose to check out a convertible car, put a $1000 deposit to hold the vehicle and the convertible top was not functional when I arrived. The GSM would not return the deposit because I did not ask if the top was working before I came, even though the online ad clearly states power convertible roof. Shady business practices preformed here, no regard for customer satisfaction. GSM and sales guy Vik were constantly pressuring me to buy even with my concerns about the top claiming "the tops still works you can put it down manually, it will cost less than $500 to fix", which is completely untrue. I had a horrible experience here, the only person who did not pressure me nor make me feel scammed was Gabe Soto. I wished I looked at all these horrible reviews before doing business with the people at Airpark. Primarily the GSM and Vik are horrible to work with, and their greed is very visible. STAY AWAY.

Honest Review about Airpark DCJ Ram Dealership in Scottsdale AZ: On Nov 10, we went to this dealership, with an appointment, to check out a new Chrysler Pacifica. Unfortunately, the car was shown to us in a horrible, neglected and super dirty condition. Also, it had damages in the front bumper and front right fender, and a dead battery. The salesperson was embarrassed as she admitted. We sat down to talk numbers with the manager. He showed us his offer on paper. We asked him if he can do any better on the car, he said the most he could do was additional $1K off. He gave us his final and verbal offer and we made a note of it. We were discussing on coming back the following morning to see the car again, hopefully in good/like new condition and all issues fixed. We decided not to return, partially because of the numbers and partially because of the condition we saw the car the day before. That was it, I even thanked the dealership! A few days later, I was contacted by another manager via email telling me that they are discounting all of their inventory for the remainder of the month, including the Pacifica that we were interested in. I very clearly reminded him where we were left off with the previous deal and the other manager, specifying what was his final out of the door and what our budget was. We were about $2K apart. I simply asked him if he can do any better, otherwise I wasn’t really interested much in further discussions. This manager came back to me with an offer of a DIFFERENT car which had a lower MSRP (about $1.5K less) and he offered it to us for about $1K more out of the door. None of this made any sense to me, so I kindly wrote back to him, asking him if this was an error. On the sale sheet that he sent me, he overinflated this other car, which by the way we were never interested in, with $2735 over MSRP to be exact. Bottom line, he tried to offer me a cheaper car with less options for more money. Yes, they offered a dealer discount, but bottom line was that this new “deal” did not make any sense whatsoever. After the dealer discount the final sale offer on the car was about $6K more than the sale price of the car at this other dealership where the car was located (in CA). And I even sent them a screenshot, for transparency! And he even assured me that this is the best deal I could get within a 500 miles radius! I was speechless! Again, I gave him a chance to explain if this was an error, he avoided my questions. Not even that, in a separate email he also confirmed that the sale price of the new car he was offering to us was higher than the one we saw at their dealership. Nonsense! I triple checked the window stickers of both cars! All documented in emails. Then I forwarded all communication to the GSM, Mr. Sanchez. He called me to discuss. His explanation was that there was a human error. I told him that I don’t buy that and that he can’t convince me otherwise. I was very disappointed by what he had to say, practically he saw nothing wrong. I told them that I am not dumb and stupid. And the written communication speaks for itself. I told the entire dealership that I felt manipulated and played with. I was not upset with them during our first meeting, and we moved on. However, during this additional approach afterwards they made me sick to my stomach. I was a returning customer and they showed no regard for that. I told them if they can’t make a better deal, they shouldn’t play with me. This is a dealership under new management. All this could be either in alignment with the new management style, or the new higher up management does not know what’s going on below them, I am not sure. I saw no integrity, honesty, professionalism or customer appreciation by this second manager who contacted me. I told him that I felt just like another transaction for them, nothing else. Still, I wish them and the New Management all the best. I hope my honest review, based on facts, helps other customers.

,If there were a 6 star rating, I would give it! I had a great buying experience with Airpark CJDR. I did my research and knew what I wanted and reached out to the internet team at Airpark as they had a large inventory and what I wanted. Drew Beversluis contacted me within 8 hrs and from that point on, my buying experience was smooth, no pressure and enjoyable.. I set up test drives with Drew online and when I showed up to the dealership, Drew had all the trucks I wanted to test drive lined up and ready to go. During the test drive phase Drew was very knowledgeable and gave me NO PRESSURE to buy. I explained my requirements and Drew met every one of them.. I decided to purchase from Airpark because of Drew and the no nonsense, no pressure sales tactics I experienced. Even during the final paperwork with fast Eddie Duarte, there was no pressure to upsell anything. If your in the market- go see Drew at Airpark for a great experience!

Horrible experience my truck came with a shattered window they wouldn't fix. To this day still don't have the paperwork to get my plate. Cant get anyone to call go ANYWERE else!

Gladiator for its oil change. Came in at 2pm on August 26th, and like I always do, removed my pistol from the holster I have down by the gear shifter, and put it deep in the center console, and covered it. When I picked up the vehicle, the first thing I always do is put it back, so it's within reach. Well, it wasn't there. Called the Scottsdale PD, and they came out and filed a police report, but im sure it's well gone now. It's frustrating & sad that someone would do such a thing. If you're bringing in for service, I'd recommend leaving nothing of value in your vehicle.