5 STARS ++++ for TOYOTA OF BRISTOL !! I was in the market for a new RAV4. After an unbelievably BAD experience at a competitor Toyota Dealership, ( where the written and texted agreed lease price was raised in the FINAL paperwork by $170 a MONTH ) needless to say I was leery of going through the process Anywhere again! I called Toyota of Bristol. From the very start, it was smooth, cordial, professional and A +++ all the way. Not enough A+++ comments can be written about " ZAK ARRANTS ". He is the Internet Manager at the Dealership. He is prompt, efficient, courteous, professional and Very Hard Working ! He worked diligently and quickly to find me the Rav 4 with the features I wanted and within the price range I had budgeted. I closed on the deal yesterday. " John Witt " was the Sales Person who assisted me with the closing yesterday. He also worked efficiently and processed me through the paperwork in a timely manner. Jarett Perry was also very efficient in processing the paperwork for the Lease. I could not be more pleased with the new Rav 4 Limited Zak found me. Trust me when I say: " If you are in the market for a Toyota, save yourself the troubles of going anywhere else in the Tri-Cities but " TOYOTA of BRISTOL ". You will be glad you did. The team they have assembled to assist you there is top notch, friendly and awesome ! A ++++++++ Dan Stephan Unicoi, TN

Jake Gibson was my sales consultant. He did an outstanding job and I highly recommend him.

My husband and I to date have purchased 3 Toyotas from Toyota of Bristol, follow up with routine service visits, as well as rent their vehicles for out of town trips. The most recent purchase was our first time purchasing a used vehicle. We were somewhat apprehensive, however, from ‘initial talk’ with Julia Cerillo in sales, albeit a long process, we were cared for with patience and professionalism. In addition, to being receptive to couple of concerns not noticed day of purchase, Mr. Sims Vickers with Julia took the time, after we had our Highlander for a couple of weeks, to listen to our concerns. It is our understanding in an act of good faith, Mr. Vickers with Mr. Bunky Gandy remedied said concerns. We are so very grateful for the caring presented to us. Thank you Toyota of Bristol‼️

Zac Petkins got us the best deal on our van. He was great to work with.

Not only the worst car dealership I've dealt with, but the worst business I've ever dealt with. They broke more things than they fixed on my truck, and their employee hit it while it was there - causing $4,000 in damage. They forced the employee to use his insurance and I can't get them to respond. Now I have no rear camera, no power mirrors and seats, no security system, etc. as they disconnected everything, and wrecked my truck. When I told Cory Ross, the Service Manager about all this, he said (and I quote) - "Tough! Sucks to be you!". 🤯Wow, I was floored. Stay far, far away from this place. Their awful reputation is well deserved.

Just purchased a used Tacoma today. The salesman: Zac Perkins was professional, practical and knowledgeable about the entire process. I got the deal that I wanted and the truck i wanted. I couldn't be happier.