Big thumbs down. My wife took her Volvo in and requested an oil change. Long Volvo of Chattanooga charged $250 of xx fees stating they performed a 30k interval checkup. Neither my wife nor I approved anything other than an oil change. They clearly took advantage of a lady.

I test drove several cars yesterday and ended up back at Chattanooga Volvo to get the exact vehicle that suited me! Zach A. was an amazing salesman from beginning to end, although the car sold itself. He was friendly, courteous, professional, knowledgable, and engaging without high pressure. The rest of the staff was the same way and both my son and I were impressed with our experience.

I traded a car I had recently bought that I was unhappy with. They sold it for $13,000 more than they gave me on trade. I disputed the amount for my trade in and was told by Eddie the sales manager the banks would not loan more for someone who wanted to purchase. Yet they sold it for $13,000 more than they gave me. I understand they need to make money but that was excessive. I was completely taken advantage of. Females stay alway they obviously take advantage of females alone buying cars. I bought a brand new Volvo there and had to take it back in for new rotors right after buying it. A new car. I took it in for service to find out the service department is a joke. I got back in my blonde interior car to find grease all over the console and steering wheel. Volvo of Chattanooga is a VERY poorly ran business that takes advantage of people. I don’t know how they sleep.

Great service and the staff is very professional. Wayne Slocumb is my sales rep and never hesitates to answer questions about my Volvo. I would buy another Volvo from this dealership with no hesitation.

I’ve always received great service. I appreciate being recognized by name and feeling liken I’m receiving preferential treatment when it’s actually standard practice. Thank you for servicing my S90 and keeping me in the road!!!

I purchased a Volvo with the help of Salesman Zach. He was very good at what he does! I felt very comfortable throughout the entire process. No pressure feeling involved! He was great at going over the car operation. All went smooth and I would definitely work with him again! Thanks!