Alex Vecerkovic

Good service Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there Excellent ! Start to finish. Great customer service. Clean restrooms. Water available. All around nice dealership. Have not purchased a vehicle there have only had service there but always a pleasant experience More

by J22768A Verified Customer Verified Customer

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Service letdown I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at I’ve been dealing with a squealing sound coming from my front brakes for almost a year. The last two times I’ve had the truck in for an oil change at the quick lane the techs took a look but they told me I would have to have the service dept look at it. Fair enough, I understand they don’t deal with repairs in the quick lane so I was finally able to find time to make an appointment for this past Friday. I use my truck daily to run my business so it has been hard to find a free day to go without it. I dropped the truck off at 6:45am. Alex called around 8 to ask what was wrong with the truck. I called back and left a message detailing the problem and asked him to please call if he needed any more info. After lunch I called and left a message asking for an update. Alex called me back at 1:45pm and said that they hadn’t looked at the truck yet and would try to get to it soon. At 4 he called back and said they drove it and couldn’t hear the sound and they needed more time to look into it. At that point I had to pick the truck up because I couldn’t leave it over the weekend so now I will have to wait until I have another free day to leave it with them again. I understand that they are extremely busy but what was the point of an 8:45am appointment when the truck wasn’t even looked at until after 2pm?? My family and I have been buying from Bozard for over 20 years and I love the sales and quicklane departments. This is the first time I haven’t been completely satisfied with my experience and I feel bad leaving a poor review but the service dept dropped the ball this time. More

by CDGBUILD Verified Customer Verified Customer

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Needed more information about the rental truck I was provide d. You should be informed that the rental truck you’re in when you stop completely will shut off and not let it happen in the middle of traffic and d. You should be informed that the rental truck you’re in when you stop completely will shut off and not let it happen in the middle of traffic and you have no idea what’s going on . More

by msmith6518 Verified Customer Verified Customer

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Service It was an awesome experience, my car was picked up, serviced and returned. All the items that I requested be checked/repaired were completed. I was ex It was an awesome experience, my car was picked up, serviced and returned. All the items that I requested be checked/repaired were completed. I was extremely satisfied with all individuals involved. Thank you so much! More

by CVH21358 Verified Customer Verified Customer

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Super service Bozard Ford fixed my problem the first time. Great folks. Words can’t describe how good a wonderful group if people can make you feel. Bozard Ford fixed my problem the first time. Great folks. Words can’t describe how good a wonderful group if people can make you feel. More

by JAMES.RUTZ Verified Customer Verified Customer

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Maintenance Delivered all that was promised and I am satisfied with the work. I was given a shuttle ride home and treated with respect. I highly recommend this se Delivered all that was promised and I am satisfied with the work. I was given a shuttle ride home and treated with respect. I highly recommend this service department. More

by ROLIVE1570 Verified Customer Verified Customer

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Much Cooler Service dept fixed my AC; bas fan motor. Works great now! AT was slipping a bit; no more AT issues either after getting a software update. Service dept fixed my AC; bas fan motor. Works great now! AT was slipping a bit; no more AT issues either after getting a software update. More

by TIMOTHY.S.SCHALL Verified Customer Verified Customer

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Good Communication Took my truck in for service and to do two recalls... While they were there they also found two things covered under extended warranty (with a deduct Took my truck in for service and to do two recalls... While they were there they also found two things covered under extended warranty (with a deductible)--glad they got them completed before a trip next month. Overall have been very pleased with service (although not so much with sales). More

by RocketST Verified Customer Verified Customer

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It's Fun To Get Service There The people are just so nice. They are like family. You can play shuffle board or go shop the awesome upgrades over in the performance shop. Bozard The people are just so nice. They are like family. You can play shuffle board or go shop the awesome upgrades over in the performance shop. Bozard Ford Lincoln they make service and shopping a personal experience. More

by Herowe Verified Customer Verified Customer

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Service issues-updated Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take Took my 08 Escape in for a misfire with no check engine light. Quicklane was unable to diagnose, they sent car to service department said it may take a few days for them to get to it & offered me a rental. Before leaving I asked multiple times if there was going to be a charge for the rental and was told no it was taken care of. When I came back to pick car up later that day I was told problem was spark plugs and got a quote of $845. Since I could not afford another day off work I asked the tech numerous times if the only problem was the plugs & he assured of plugs changed car would be good. I changed plugs & problem temporarily fixed. Over next 2 weeks problem gradually came back & worsened. Brought car back to Quicklane for oil change & told them misfire problem not resolved I was told to call service. Called service was told had to pay another diagnostics fee, service advisor finally agreed to do diagnostic for free. I tried to set appt for diagnostic on a Saturday & was told they have no crews on Saturdays, even though I just got a flyer from them saying hours are Mon-Fri 7-6 and Sat 8-4. So I have to wait 3 weeks for a week day off work to bring the car in(if it makes it). I have paid $179 for diagnostic test that was incorrect and a rental car that I was told I would not be charged for. Bozard was very quick to take my $ but not so quick to help resolve the issue. Update- received a call from Octavia @ Bozard she did everything to make this right. Offered to pick up my car and give me a rental while they diagnosed issues, also refunded all my $. She was absolutely a pleasure to deal with. More

by Berry05 Verified Customer Verified Customer

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