Betty Watkins

I do not like car shopping but five star is professional and they do not hassle you! Sales person Joselyn Salas LISTENED to what I asked for in a new car and showed me the closest match for me they had! I and they do not hassle you! Sales person Joselyn Salas LISTENED to what I asked for in a new car and showed me the closest match for me they had! I would recommend Joselyn to anyone looking for a new Vehicle! More

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Jason and everyone at the dealership was outstanding. The best overall car buying experience we ever had! Thank you!! The best overall car buying experience we ever had! Thank you!! More

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Guys are great. I am able to purchase a used vehicle with no need to leave my office or drive to the dealership. (I live 250 miles away).  Five Star Ford LLC maintains detailed high-resolution photography of no need to leave my office or drive to the dealership. (I live 250 miles away).  Five Star Ford LLC maintains detailed high-resolution photography of all of their vehicles on smooth and interactive website. Hector is the salesperson that helps me. He records a virtual video walk-around of the vehicle and resolves all of my concerns about vehicle condition. It feels as I am there looking at the vehicle in person. Superb salesmanship. Hector is a great guy to deal with; really smart and an active listener. Ask for him. My deal manager is Joshua Ingram. This man actually picks up his phone, if he is available, and does not screen calls. He gets to the matters at hand and does not waste time. Accessible and very quick to offer me full disclosure before I commit. I'm totally happy with the deal.  It is a great deal and this is an honest dealership. The vehicle I purchase is exactly as pictured and described. I will definitely trade with these guys again.  Thanks guys, I love my "like new" pre-owned 2019 Ford Transit 250. It is really a high demand vehicle and difficult to find; but you deliver. Sweet! More

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OUTSTANDING IN ALL AREAS OF CUSTOMER SERVICE.I have OUTSTANDING IN ALL AREAS OF CUSTOMER SERVICE. I have purchased numerous vehicle from many many dealerships in my time. I have never enjoyed the relat OUTSTANDING IN ALL AREAS OF CUSTOMER SERVICE. I have purchased numerous vehicle from many many dealerships in my time. I have never enjoyed the relationship I have with Five Star Ford in North Richland Hills. From the General Manager Joshua Fichter, Sales Rick Dike, Jeff Smith, Finance David Hill, After Market Sam and William, and the Service and Parts Department. Every visit is like visiting family and friends. The very best deal possible without all the back and fourth haggling over my trade value and their price, etc., etc. Working with and doing business with Five Star Ford, North Richland Hills couldn't be easier and more pleasant. May sound weird but I enjoy stopping by from time to time and just hanging out. As long as I am able to purchase vehicles, I will be a VERY LOYAL Customer More

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They were friendly, understanding and efficient!Alfred They were friendly, understanding and efficient! Alfred went above and beyond to meet our expectations! They were friendly, understanding and efficient! Alfred went above and beyond to meet our expectations! More

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They were courteous, kind, helpful and understanding to my situation. Came in with two trade-ins and walked out with a 2021 Ford Expedition having only 45 miles. This is the third Ford I have purchased fro my situation. Came in with two trade-ins and walked out with a 2021 Ford Expedition having only 45 miles. This is the third Ford I have purchased from them. They have totally met my expectations. More

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Bought a 2020 F-250 Powerstroke from Doreen Bainbridge . Awesome truck , great price and a no pressure sale from Doreen . Why buy a Ford from any other dealer . The price , the selection , the no pressure s Awesome truck , great price and a no pressure sale from Doreen . Why buy a Ford from any other dealer . The price , the selection , the no pressure sale and a fantastic finance department . Best place in DFW PERIOD !!!!! Doreen is killing other dealerships pricing . No need to even look at other pricing , they are already the best . More

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Great customer appreciation. The salesman took time to listen to my needs and what was important in my vehicle purchase. I received several follow up calls after the sale just to make sure I was a satisf listen to my needs and what was important in my vehicle purchase. I received several follow up calls after the sale just to make sure I was a satisfied customer. More

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Will be coming here again! 5 Star is accurate. Over the years I have purchased from a few dealerships (Toyota, Volkswagen). This was my first experience buying from 5 Star Ford and they were extrem Over the years I have purchased from a few dealerships (Toyota, Volkswagen). This was my first experience buying from 5 Star Ford and they were extremely friendly, and very professional. I felt like Joshua really understood what we were after and cared about what we wanted. I ended up taking home a used 2014 Ford Escape and it is wonderful! Marisa was amazing and walked me through the new car features, and even synced my phone up with the car for me. If every dealership had their own Joshua and Marisa they'd sell a lot more cars! I will definitely be coming here in the future for my car buying needs and I've already recommended it to friends! More

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Best Service I have exeperienced I went in at 4:00 PM to buy a new Focus RS, which is a very hard to get car, after working with Nathan Blackwell, Kelly Blackwell, and Lee Clanton in I went in at 4:00 PM to buy a new Focus RS, which is a very hard to get car, after working with Nathan Blackwell, Kelly Blackwell, and Lee Clanton in internet sales, I had the exact car I wanted at the exact prices I needed it. Numbers were what I expected but the service from these individuals were far and above. After all was said and done with the sales, now it was time for the dreaded finance office or so I thought. After being called back and Introduced to Anthony, I knew I had made the right choice. He was very clear and precise on the finance options and was able to get my into a % that works for me. I could not have asked for better service from anyone here. Even Betty, the receptionist, was helpful and prompt when trying to locate Lee and Nathan when I arrived. In today's world, 99% of the time I skip over positive reviews and only review something when it is negative. This dealership is the only reason why that is not a 100%. If you are looking for a ford, Go here. More

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