Carlos Hernandez

Five star ford was recommended to me by at least six family members that have purchased vehicles through five star. The dealer discounts and rebates were definitely better than any other dealership that family members that have purchased vehicles through five star. The dealer discounts and rebates were definitely better than any other dealership that I had visited through the internet. The sales manager and sales person were very savvy about their vehicles. They were professional in dealing with Me with what I was looking for in a vehicle and of course the pricing. More

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I just wanted to say Five Star Ford really worked out for me. I recommend Carlos Hernandez. He helped me alot with getting my car. It was a pleasant experience doing business with him. He will definately sho me. I recommend Carlos Hernandez. He helped me alot with getting my car. It was a pleasant experience doing business with him. He will definately show he is committed to having satisfied customers. More

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Amazing experience Everyone here was awesome I had a great experience I’m very busy and they worked with me over the phone to get everything ready. Very polite and help Everyone here was awesome I had a great experience I’m very busy and they worked with me over the phone to get everything ready. Very polite and helpful. I loved it More

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Thank you CARLOS! Before coming to Five Star Ford i went to Vandergriff in Arlington where i purchased my first vehicle. I explained to the manager that my vehicle was Before coming to Five Star Ford i went to Vandergriff in Arlington where i purchased my first vehicle. I explained to the manager that my vehicle was totaled out due to flood damage but i had all documentation from my claim, cash in hand for my down payment, and ready to leave with a vehicle because my rental is expiring. He ran my paperwork through the system after telling me he would be able to communicate with the bank what was going on with my previous vehicle. He came back and said i had awful credit and dont make enough money for the car i want. I had no problems with my first vehicle and with a 100 percent on time pay history i expected it to only be easier. I am 19 years old and work very hard to build my credit from a young age and he made me feel like it wasn't anything to be proud of. He wanted me to put double the money down and when i said i wanted to go home and think about it he said he would give me 15 minutes if id like. WHEN I WENT TO FIVE STAR FORD i looked at the cars on the lot before entering the dealership. My sales guy Carlos met me on the lot and had amazing energy from the start! He asked if it was my first time and made sure he welcomed me to the location and company. I had just found out GAP insurance was dragging out the deadline for their check and was stressed about having to borrow a family members car. I went into Five Star with a "oh well, here goes nothing" attitude. I explained the situation with my car and he was so quick to gather my information. He had me email him my documentation from the car claim and actually used it when talking to the banks. I wanted another Mustang and he found a vehicle that fit everything i wanted plus a cheaper price! I was and still am in love with it! He had the car pulled around for a test drive and was very knowledgeable about the vehicle. I had to leave to run an errand and by the time i got back (30 minutes to an hour) he had an approval and the financial department on stand by for my ok with the sale. He was very straight forward, didn't sugar coat anything, let me know i was in charge of how the sale went and what i wanted was always first! He wasn't only an amazing sales consultant but an overall great guy! My cheeks genuinely hurt from how hard he made my boyfriend and i laugh during any wait times! He put a business car in my folder with my brand new car documents and i grabbed a few extra from his desk! You can expect me to refer everyone to him! Thank you Carlos for helping relieve a stressful situation and for being on my side the entire process! Joe in finance was very efficient, quick and friendly as well! He made the paperwork process just as fun as looking and driving beautiful mustangs! My experience here was not at all what i was expecting and i am so happy with everything that was done for me! More

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My experience We went in for a Ford expedition and we got a great sales rep name Carlos Hernandez. He was respectful of our time and person and very knowledgeable o We went in for a Ford expedition and we got a great sales rep name Carlos Hernandez. He was respectful of our time and person and very knowledgeable of the various trims and specifications of the model. He is really an expect at what he does. a smooth talker but with grace and tact. The overall experience was great. Would go back! More

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3rd time I've bought a car from Carlos Hernandez at 5 Star! If you are considering buying a Ford then you need to go to 5 Star Ford and see Carlos Hernandez! I've bought three separate vehicles from Carlos and If you are considering buying a Ford then you need to go to 5 Star Ford and see Carlos Hernandez! I've bought three separate vehicles from Carlos and each time he makes it a stress free experience. He is professional and honest, answering any and all questions ensuring I'm comfortable and completely understand the deal. Each time I have been extremely happy with both the deal I received and with the entire sales experience as a whole. Carlos goes out of his way to make sure you are getting the car you want at a fair price and then stays in touch long after the sale is complete to answer any questions you might still have about your vehicle and to be sure you are happy! When its time for my next Ford Carlos and 5 Star will be getting the call! And if you should ever need to get your Ford serviced then you need to work with Sean Billhymer in Service. Sean knows his stuff and not only answers all my questions but always keeps me in the loop so I always know what's happening with any repairs/fixes. The job always gets done right! More

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New Customer For Life A great experience all the way around. The sales associates are extremely knowledgeable about their vehicles, and are patient in answering questions o A great experience all the way around. The sales associates are extremely knowledgeable about their vehicles, and are patient in answering questions or concerns about festures on the vehicle you are looking at for purchase. The finance department works to make the deal happen, but without the high pressure tactics used by some dealerships. Every staff member that I dealt with was professional, courteous, and willing to do what was needed to get a deal done with a fair price for a great truck. Outstanding dealership all the way around! More

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Best car buying experience I ever had. I did my homework/research and knew the Five Star Ford had the vehicle I wanted with the best recommendations. I test drove a couple vehicles to narro I did my homework/research and knew the Five Star Ford had the vehicle I wanted with the best recommendations. I test drove a couple vehicles to narrow down my choice, and Crystal Sanders was very informative on showing me everything I needed to know to make the best choice in the least amount of time with no pressure, offering me great incentives. She was very knowledgeable about the vehicles and nice to work with. Yes, I'd do it all over again. Easiest car buying experience I ever had. Thank you. More

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Great experience with Carlos Hernandez Searching for a new vehicle is always stressful. However Carlos and the family at five star made it easy. They were able to find me something in my pr Searching for a new vehicle is always stressful. However Carlos and the family at five star made it easy. They were able to find me something in my price range that I love. Even after searching at other dealers I went back to purchase with five star because of the customer service. I feel that they really cared about helping find a car. More

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Purchased a vehicle Wayne & Josh took care of us. Carlos explained the features of the truck thoroughly. I felt Bubba was a little pushy in financing.(Up selling) Wayne & Josh took care of us. Carlos explained the features of the truck thoroughly. I felt Bubba was a little pushy in financing.(Up selling) More

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