Carlos Hernandez

ALWAYS GO HERE FIRST This is probably the 15th vehicle my family has purchased through Five Star Ford in North Richland Hills, TX. These people are professionals and aren This is probably the 15th vehicle my family has purchased through Five Star Ford in North Richland Hills, TX. These people are professionals and aren't the "back room" deals kind of folks. Rick Dike is our go-to guy. One of his colleagues, Lee Clanton, has been involved in the past several sales through the dealership, and he is top shelf too. These guys are always ready to do what it takes to get what you want and complete the deal. Carlos assisted with going through all the features of my new Explorer. He was so willing to make sure all was set up for me, and explain features. He told me about the classes, which I make attend. He gave me his card in case I get stuck or have questions. Just great. I cannot imagine going through a vehicle purchase without these guys. Bob Little in Finance was so thorough and made the paperwork tolerable. This isn't the first time we've worked with him either. He makes it fun each time. Five Star takes care of their people and they stick around. There is no reason to go to a dealership that plays games with you or doesn't shoot straight. Just go. They make it less painful when you're making this major a purchase! More

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awesome experience Carlos is an awesome salesman. he was extremely helpful and found me the perfect car. I love the carl. I recommend five star Ford to everyone, and tel Carlos is an awesome salesman. he was extremely helpful and found me the perfect car. I love the carl. I recommend five star Ford to everyone, and tell them to go see Carlos More

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Pleasant experience Mark Lancaster was great in getting the pricing the way i wanted and then getting it ready for a quick process. Wanted some after market items, Worke Mark Lancaster was great in getting the pricing the way i wanted and then getting it ready for a quick process. Wanted some after market items, Worked with me to get them ordered then finance was very competent and fast. All you can ask for in making a ,purchase of a new vehicle. More

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Amazing Everybody that we talked to was very helpful. They were interested in my best interest and I could see it. Carlos the sales person helped us find exac Everybody that we talked to was very helpful. They were interested in my best interest and I could see it. Carlos the sales person helped us find exactly what we were looking for. And Freddie explained and answered question we had about the financing. More

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return customer I recently bought my second car from Five Star Ford with the help of Carlos Hernandez. Based on my online research, the dealership had the biggest inv I recently bought my second car from Five Star Ford with the help of Carlos Hernandez. Based on my online research, the dealership had the biggest inventory and best prices as compared to others in the DFW metroplex. Carlos was extremely knowledgeable, friendly, and helpful throughout both car buying experiences. More

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Great experience amazing deal David & Beth, July 11, 2015. F150 Crew Cab XLT Chrome The sales staff was very helpful, honest and really went the extra mile. They didn' David & Beth, July 11, 2015. F150 Crew Cab XLT Chrome The sales staff was very helpful, honest and really went the extra mile. They didn't make crazy statements about what they could do. Rather they took time to listen to what we really wanted and what price range we were staying in. Mark first took us to see some nice certified preowned, and after all the time he spent we left to think it over, was great not to feel pressured. Looked on 5 Stars website and found a new truck for just a few thousand more than pre owned, with $8k in rebates. Carlos got us the keys and we were off to be impressed by all the features. Before we went to finalize the deal in finance Mark showed us many options with down payment we selected, and even calculated the monthly payment. I went to finance thinking "Can things go this smooth?" Or is this when I get the bad news about rates and hard sell about extended warranty. When Tut ran the final numbers they matched to the penny with what we calculated. Tut went through line by line and even listed what we will spend in total interest over life of loan, and everything was EXACTLY what we calculated earlier. I say this so that even if you are not comfortable with all the math you can trust who you are working with, I will be sending friends and family here. More

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Outstanding Service As always I received outstanding service from the staff of Five Star Ford. I want to give high praise to Mr. Carlos Hernandez, Mr. Kenny Wilder, and M As always I received outstanding service from the staff of Five Star Ford. I want to give high praise to Mr. Carlos Hernandez, Mr. Kenny Wilder, and Mr. Jeff Crabtree for there great work in helping me purchase my truck. These men went out of their way to work with me and for me to obtain my truck, always presenting outstanding courtesy, never negative always positive. Mr. Carlos Hernandez working hard to show me the features of the new F-150s, working hard to find the one I wanted, outstanding service will always contact him in the future purchases. Mr. Kenny Wilder, working hard to find the best plan and interest for me. Mr. Jeff Crabtree, working hard to ensure I received all the benefits from Five Star. All very professional and a great reflection of the outstanding service from Sam Pack Five Star Ford! More

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True no hassle car buying experience! Brienna Lopez, Bryan Amason, and Carlos Hernandez are definitely an asset to this dealership. These guys made car buying simple and stress free. Go se Brienna Lopez, Bryan Amason, and Carlos Hernandez are definitely an asset to this dealership. These guys made car buying simple and stress free. Go see them! You will not regret it, they assist you in figuring out what works for you and get hard to work to plug in all the rest. This dealership breathes harmony and good working relationships. Hats off to the Five Star Ford of North Richland Hills family, but special kuddos goes to Brienna, Bryan and Carlos. I will definitely refer friends and family to this dealership and to these three people personally!!! More

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Coming here is the best experience in Car Buying!! Five Star Ford is so friendly and knowledgeable! I was in and out with the price I needed! I will always come here to purchase my vehicles!! Carlos Five Star Ford is so friendly and knowledgeable! I was in and out with the price I needed! I will always come here to purchase my vehicles!! Carlos and Carlton were fantastic!!! More

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First car buying experience Everyone that I came in contact with at five star ford was very professional, helpful and friendly. They listened to my needs and concerns and helped Everyone that I came in contact with at five star ford was very professional, helpful and friendly. They listened to my needs and concerns and helped me feel at ease buying my first car. More

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