Carlos Hernandez

Great job 5 star ! Rick handled me very well and took care of all my needs.We purchased a 2014 Escape and while I was there I came across a good deal on a pre-owned F150 so we bought that too. Every empl care of all my needs.We purchased a 2014 Escape and while I was there I came across a good deal on a pre-owned F150 so we bought that too. Every employee that we encountered was kind and courteous. I will highly recommend this dealership to all my friends and family! More

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Brieanna Lopez treated us with respect and listen to what we were looking for in a car. She made our experience fun without the pressure, we requested no games be played and was happy to find we got our req we were looking for in a car. She made our experience fun without the pressure, we requested no games be played and was happy to find we got our request. We had been shopping for a Nissen and decided to stop by Five Star Ford and try out the Ford Fusion for a comparison. The rest is history, we drove off very happy we gave Five Star Ford a chance to sell us a car. Brieanna made the sale a success along with Carlos Hernandez and Bob Little. Thank you Five Star Ford you have another happy customer. More

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Carlos Hernandez did an excellent job handling our new car sale. He found the car we were looking for and worked with us to give us the best price available. We have bought 8 vehicles from 5 Star Ford a car sale. He found the car we were looking for and worked with us to give us the best price available. We have bought 8 vehicles from 5 Star Ford and will continue to buy from them because of their great sales and service. More

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The help was great the car the salesman showed us was exactly what my daughter wanted. The purchase was easy and the finance person was helpful to work with! exactly what my daughter wanted. The purchase was easy and the finance person was helpful to work with! More

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We were treated with courtesy and respect from the minute we walked through the door. Our sales representative was with us from start to finish. This is the second vehicle purchased from this dealershi we walked through the door. Our sales representative was with us from start to finish. This is the second vehicle purchased from this dealership, and we will continue to come back. More

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Our overall rating of Five Star Ford is great. It was a pleasure working with Carlos Hernandez and Jeff Crabtree, they both exceeded our expectations in customer service. My wife and I feel that we were tr pleasure working with Carlos Hernandez and Jeff Crabtree, they both exceeded our expectations in customer service. My wife and I feel that we were truly blessed having both of these gentlemen to work with. We needed to stick to our budget as closely as possible and Jeff was able to make it happen. This overall experience is a long story for many reasons, but know that God puts people in your life for different reasons and at the right time. When we say it was a blessing to work with both of them we believe that the power of prayer closed this deal. Many doors were closed throughout the process but continued prayer opened them right back up. Thank you. More

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I was quite pleased with Carlos, as he was thoroughly informative about the features and offered me a highly competitive price on the vehicle I purchased. informative about the features and offered me a highly competitive price on the vehicle I purchased. More

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Brieanna Lopez was very helpful and more than willing to negotiate to a price I was comfortable with. I never felt any pressure to purchase. The finance person explained my warranty coverage, and the bene negotiate to a price I was comfortable with. I never felt any pressure to purchase. The finance person explained my warranty coverage, and the benefits of purchasing extended warranty based on the term of my loan and my driving habits. More

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Five Star Ford gets a ten from me. Have been a long time user of there service dept. with awesome service. Now I have bought my first new car from them and the experience was as good as I receive from the s user of there service dept. with awesome service. Now I have bought my first new car from them and the experience was as good as I receive from the service dept. Carlos Hernandez was my sales rep and was very knowledgeable about all there products. I would highly recommend Ford products and consider them better than any other cars on the road as well as Five Star being the best dealer in DFW. Also it was a no pressure sale u don't feel like the vultures are flying over you :-) More

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Rick Dike was referred to me from a friend at work. "He will takke care of you" she said. I live 121 miles from the dealership so Rick worked online and via phone to help me. Within a matter of days he "He will takke care of you" she said. I live 121 miles from the dealership so Rick worked online and via phone to help me. Within a matter of days he found the exact car I wanted within my budget. Mike Asher made sure that I understood my options when it came to the financing and had me processed and out of there in no-time. Carlos Hernandez is a wiz on the Sync system. He had my phone setup and walked me through the system like a pro! Overall I would have to say that I will be recomending that everyone go to see Rick @ 5 Star Ford. Everyone from the ladies at the front desk to the other sales people in the dealership and the service department are #1. Thanks for making my new car purchase such a pleasure! Karla Menasco More

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