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Chantel Hughes

Asst Service Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

3.9

55 Reviews

3.9

55 Reviews

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55 Reviews of Chantel Hughes

March 06, 2023

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Employee Rating

Very disappointed with the diagnosis of my CV boots I was told left side when it was the right side that needed to be replaced told left side when it was the right side that needed to be replaced More

by Adelavoye

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

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Mar 09, 2023 -

Lithia Hyundai of Reno responded

Hello, we apologize for the confusion as our team aims to properly diagnose the issue the first time. When referring to right and left sides of our customers' vehicles we should always reference “driver side” or “passenger side" to avoid this confusion. We will share this experience with the team and remind everyone to use more descriptive terms. If there was anything else that contributed to the low score and you would like to discuss it, I can be reached below. Thank you again for taking a moment from your busy day to let us know how we are doing. Regards, Andrea McGiffin Customer Relations Manager andreamcgiffin@lithia.com 775-682-3368

February 19, 2023

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They all were very nice and very professional I was impressed about what my total bill was when I picked up my car if was absolutely affordable thank you! impressed about what my total bill was when I picked up my car if was absolutely affordable thank you! More

by SHESHERENDON

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Jeremy Olsen, Bryan Mazariegos, Drea McGiffin, Hai Ngo , Gio Castro, Tabatha Culver, Matt Franceschini

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Feb 20, 2023 -

Lithia Hyundai of Reno responded

Thanks for choosing Lithia Hyundai of Reno! We're always happy to help!

February 15, 2023

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Friendly staff. Good service. Good oil change price and comprehensive check points for fluids and parts. Good service. Good oil change price and comprehensive check points for fluids and parts. More

by ekmaalo

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith, Trisha Stone, Otto Sandoval-Carpio , Sydney Helu

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Feb 16, 2023 -

Lithia Hyundai of Reno responded

Thank you for the high rating! We're happy to provide friendly, helpful service here at Lithia Hyundai of Reno. See you again soon!

January 31, 2023

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I don't like writing reviews, so I'll just talk about how I don't like rewviews I don't like rewviews More

by GASARAKI1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Jeremy Olsen, Bryan Mazariegos, Drea McGiffin, Hai Ngo , Gio Castro, Tabatha Culver, Matt Franceschini

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Jan 31, 2023 -

Lithia Hyundai of Reno responded

We appreciate the high rating nonetheless! Thanks for taking the time to share your feedback with us at Lithia Hyundai of Reno!

January 21, 2023

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They’re very friendly there and they do a great job. , I purchased my car there and that’s where I take it for service , I purchased my car there and that’s where I take it for service More

by XENA501

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Drea McGiffin , Tabatha Culver, Matt Franceschini

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Jan 23, 2023 -

Lithia Hyundai of Reno responded

Thanks for the awesome review! We're glad to have you in the Lithia Hyundai of Reno family!

January 20, 2023

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Everyone was inviting in this dealership upon arrival and the waiting areas were very clean! the waiting areas were very clean! More

by ANNJELLICA

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Bryan Mazariegos, Devin Rogers, Drea McGiffin , Gio Castro, Tabatha Culver, Matt Franceschini

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Jan 20, 2023 -

Lithia Hyundai of Reno responded

We appreciate that, Anjellica! Thanks for sharing your awesome feedback with us at Lithia Hyundai of Reno. See you next time!

January 15, 2023

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Our salesman was very professional and helped us, and we would recommend him to have a People would recommend him to have a People More

by BOB@RSAREALTYANDINVESTMENTS.COM

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

Other Employees Tagged: Dylan Clunie, Devin Rogers, Gaby Temprano

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Jan 16, 2023 -

Lithia Hyundai of Reno responded

Thanks for your feedback, Bob! We're glad to hear your experience was professional and helpful. See you again soon!

January 08, 2023

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Amazing place i love it the service was nice i am glad i chose this place chose this place More

by David c

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Jeremy Olsen, Bryan Mazariegos, Drea McGiffin, Otto Sandoval-Carpio, Hai Ngo , Matt Franceschini

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Jan 09, 2023 -

Lithia Hyundai of Reno responded

And we're glad to have you in the Lithia Hyundai of Reno family, David! Thanks for the wonderful five-star review!

December 17, 2022

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They do great work at Lithia Hyundai! Fast, friendly, efficient, and affordable. Love my new Ioniq 5 Fast, friendly, efficient, and affordable. Love my new Ioniq 5 More

by RENOROGER68

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Everett Clunie, Holly Jensen, Bryan Mazariegos, Drea McGiffin , Gio Castro, Tabatha Culver, Matt Franceschini

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Dec 19, 2022 -

Lithia Hyundai of Reno responded

We appreciate the great review! The team takes pride in making every visit to Lithia Hyundai of Reno quick and easy. Congrats on the Ioniq 5 and have a happy holidays!

November 12, 2022

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Wonderful service, great dealership! If you don’t give them a shot, your at the wrong dealership If you don’t give them a shot, your at the wrong dealership More

by kennethwaynejackson9

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Devin Rogers, Gaby Temprano , Tabatha Culver, Michael Costello and Luke Bragg

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Nov 14, 2022 -

Lithia Hyundai of Reno responded

We appreciate the kind words, Kenneth! Thanks for choosing Lithia Hyundai of Reno!