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Chantel Hughes

Asst Service Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

3.9

55 Reviews

3.9

55 Reviews

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55 Reviews of Chantel Hughes

November 12, 2022

Dealership Rating

Employee Rating

Comfortable waiting area with coffee for customers in service area. All questions regarding my vehicle answered by service representatives. Great service! service area. All questions regarding my vehicle answered by service representatives. Great service! More

by GREENELESLIE22

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 14, 2022 -

Lithia Hyundai of Reno responded

That's great! Thank you for trusting us at Lithia Hyundai of Reno with your service needs!

October 28, 2022

Dealership Rating

Employee Rating

Service is always busy, but that’s because they are the best dealership to go to in the region. Lance Smith has been taking care of me vehicle needs for a long time now and goes out of his way to take care best dealership to go to in the region. Lance Smith has been taking care of me vehicle needs for a long time now and goes out of his way to take care of my mothers vehicle. More

by BDragon

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio , Tabatha Culver, Matt Franceschini

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Oct 31, 2022 -

Lithia Hyundai of Reno responded

We really appreciate your loyalty here at Lithia Hyundai of Reno. Thanks for the great review and being a valued customer!

September 15, 2022

Dealership Rating

Employee Rating

Great check in, quick, service was shorter than the estimated time In and out quickly estimated time In and out quickly More

by JNJNEARMAN

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Matt Franceschini

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Sep 16, 2022 -

Lithia Hyundai of Reno responded

Thanks for the five stars! We're thrilled to hear your service appointment was quick and easy. If you need anything else, please feel free to give us a call or stop by Lithia Hyundai of Reno!

August 13, 2022

Dealership Rating

Employee Rating

attentive , curtious , friendly , took us where we wanted to go and picked us up were considert to go and picked us up were considert More

by grizzlybob70

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Hai Ngo, Bryan Mazariegos, Drea McGiffin , Matt Ashton, Gio Castro, Tabatha Culver, Matt Franceschini

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Aug 16, 2022 -

Lithia Hyundai of Reno responded

Thank you for trusting us with your vehicle and choosing Lithia Hyundai of Reno. We appreciate your perfect star review, and our Service Team will always be here to provide attentive, courteous, and friendly service. Let us know at Lithia Hyundai of Reno if there is anything else we can help you with.

August 08, 2022

Dealership Rating

Employee Rating

Would not do recall work unless I spend 175 dollars to check. Even though the airbag light is on. The recall is for my airbag light what a joke. Always trying to get money for nothing. I will never go bac check. Even though the airbag light is on. The recall is for my airbag light what a joke. Always trying to get money for nothing. I will never go back to Lithia Hyundai of Reno. And the service advisor told me your car is to old that’s terrible service. More

by Loot good service

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Matt Ashton, Matt Franceschini

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Aug 17, 2022 -

Lithia Hyundai of Reno responded

Hello, I appreciate you taking the time to share your feedback. I apologize for the level of customer service you received while inquiring about the recalls on your vehicle. Please contact me at your soonest, I would like to discuss this matter in more detail, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

July 14, 2022

Dealership Rating

Employee Rating

Great service and responsive to questions. Helped make informed decisions. Felt confident in work completed. Helped make informed decisions. Felt confident in work completed. More

by AWEBB7037

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Jul 21, 2022 -

Lithia Hyundai of Reno responded

Hello, we're pleased to see you received great service during your experience. We look forward to working with you again in the future!

March 09, 2022

Dealership Rating

Employee Rating

They are quick and effective. Overall the whole experience is easy Peezy. Almost seamless. Love the experience. Overall the whole experience is easy Peezy. Almost seamless. Love the experience. More

by EDDIEZELAYA

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Donald Ostrom, Everett Clunie, Hai Ngo, Devin Rogers, Drea McGiffin , Tabatha Culver, David Lennox, Bryan Ogg, Christopher Osorio

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Mar 09, 2022 -

Lithia Hyundai of Reno responded

Hi Eddie, we love that you loved the experience you had while visiting us. We appreciate your business and look forward to working with you again!

January 11, 2022

Dealership Rating

Employee Rating

Fast honest service. Never had a bad experience here. Will come again. Love them long time. Will come again. Love them long time. More

by sungoat80

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Bryan Mazariegos , Matt Ashton, Gio Castro, Tabatha Culver, Matt Franceschini

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Jan 17, 2022 -

Lithia Hyundai of Reno responded

Thanks so much for the five-stars! We love hearing that our team is consistently able to provide you with a great experience!

November 30, 2021

Dealership Rating

Employee Rating

They are always friendly to see you andto fix any problem you might have thank you problem you might have thank you More

by 777BRYANTBORRI

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Gio Castro, Matt Franceschini

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October 28, 2021

Dealership Rating

Employee Rating

Best service Best service around! Best Best service Best service around! Best service writer around! Best mechanics around! Best dealership around@ Best service Best service around! Best service writer around! Best mechanics around! Best dealership around@ More

by JOHNTPJ666

Verified Customer

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith, Everett Clunie, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Ashton, Gio Castro, Tabatha Culver, Matt Franceschini, Brett Roderick

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