Colby Clarke

Exceptional Service Department!!!!!!! I took my 2015 Mustang in for service & it ran as smooth as silk. They addressed all the issues that my vehicle was in for & corrected all of them (in I took my 2015 Mustang in for service & it ran as smooth as silk. They addressed all the issues that my vehicle was in for & corrected all of them (in a timely matter). While they had my car they provided me with a loaner vehicle which made the whole process even easier. Crystal G. (my service advisor) & all the techs that worked on it were FANTASTIC!! Dropping the car off & picking it up went off without a hitch. I HIGHLY RECOMMEND this service department to anyone looking for a place to have work done to their vehicle. If you go here you will be EXTREMELY SATISFIED!!! More

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Service Work not diagnosed properly Not enough room to relate my experience. The service department did not work on my truck when they said they would........they diagnosed the repairs Not enough room to relate my experience. The service department did not work on my truck when they said they would........they diagnosed the repairs improperly......caused the extended warranty to deny the repairs.......they installed parts that were not needed.....the whole problem was related to a TSB......they performed the TSB.....I got back on the road after 6 hours.......my truck broke down withing 75 miles of the dealership! .............I paid $485.00 for parts that were not needed on a truck with 25K mi on it and was told if I left without fixing it I would void my drive train warranty..............I limped back to Lakeland Florida and took my truck to the dealer I purchased it from.........I just got it back out of the shop after three days.........The service manager at Lakeland and two technicians looked at the parts that Bozard put on my truck and said nothing was wrong with any of them...... I was out of town and I really believe I was intentionally ripped off. I have received a call from your quality representative.....she apologized as well as the service manage, but Bozard still has $485.00 of my money.........so, do I feel good? no, refund the money you charged me for repairs I didn't need and because you service department reported it wrong to my extended warranty company, they also denied any reimbursement. I have the parts that were taken off......I do intend to send them to Ford with a letter that relates this experience in detail.........I own this 2012 F150 and a 2016 Ford Explorer, and I have owned three other new Ford vehicles. If I ever get a hint of my dealer cheating me or anyone else like this you can bet they will lose my business in a drop of hat. Your apologies have been heard....I'll accept you apology when I know you are sincere by refunding my money. More

by RONJONES232 Verified Customer Verified Customer

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Lincoln rear light replaced Colby Clark was a pleasure to work with. He was very knowledgeable and attentive to my situation. If I should need service in the future, I will defin Colby Clark was a pleasure to work with. He was very knowledgeable and attentive to my situation. If I should need service in the future, I will definitely contact Colby! More

by hillernestine Verified Customer Verified Customer

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Everyone always professional and happy. This is the only dealership to use. Honest, helpful, reliable and caring. Had a wonderful experience with my purchase and the service department is H This is the only dealership to use. Honest, helpful, reliable and caring. Had a wonderful experience with my purchase and the service department is Hands Down the best around. I would bring any car I had even if it wasn't a Ford. Have great respect for Alex in the Service Dept! More

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great service we have two vehicles covered by the recall, Cristina did an excellent job scheduling both vehicles and fitting in our schedules. The vehicles were d we have two vehicles covered by the recall, Cristina did an excellent job scheduling both vehicles and fitting in our schedules. The vehicles were done and returned in record time. They were both completed in the time planned for one. Great job, cleaned and fixed in record time. More

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Car repair Each time I go to Bozard the personal is better than the last time. Very helpful and concerned about your problem. Thank you Bozard Personal Each time I go to Bozard the personal is better than the last time. Very helpful and concerned about your problem. Thank you Bozard Personal More

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efficient and very friendly Bozard service department is very helpful as soon as you walk thru the door. The department is very efficient and and complete the repair needed in a Bozard service department is very helpful as soon as you walk thru the door. The department is very efficient and and complete the repair needed in a timely manor. More

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Satisfied Customer This is my 3rd truck purchasing from this dealer and i do not plan on shopping anywhere else. Luis is very helpful and does everything he can to make This is my 3rd truck purchasing from this dealer and i do not plan on shopping anywhere else. Luis is very helpful and does everything he can to make the deal work best for what you need. definitely will be back again. More

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Colby Rocks!! I explained to Colby what needed to be done to the truck and he assisted me and my wife tremendously. He introduced to us to the Accesories Dept and w I explained to Colby what needed to be done to the truck and he assisted me and my wife tremendously. He introduced to us to the Accesories Dept and we learned everything we needed to purchase for our F150 to pull our 29 foot Coleman Camper. This is essential for our lifestyle as we travel often. More

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THIS DEALERSHIP IS AMAZING!!!! I have to say this dealership has been by far the best place to buy a truck that I've ever dealt with!!!!! Tom Reinard,Steven Purdy and TJ the finance I have to say this dealership has been by far the best place to buy a truck that I've ever dealt with!!!!! Tom Reinard,Steven Purdy and TJ the finance manager have bent over backwards to get me in the truck i want as well as backed up the vehicles they sold me. If it wasn't for those two I wouldn't have the truck I have!!!!!!!! AGAIN A HUGE THANKS to those two guys for working so hard to keep me happy! This my second purchase in 6 months and will continue to buy and have my vehicle serviced their for life!! And a shout out to Cobly Clark the Service advisor for taking car of all my services hes been a big help as well!!! More

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