Dakota Dial

First visit to Hyundai The main reason I came in to see Hyundai is because my son-in-law bought a car 17 years ago and he has nothing but great things to say about the car a The main reason I came in to see Hyundai is because my son-in-law bought a car 17 years ago and he has nothing but great things to say about the car and the manufacturer and the service More

by mrsnunz1 Verified Customer Verified Customer

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Definition of sleazy car sales I normally like to give good grades on surveys such as these. However, in this case I have to be completely honest with the entire experience of buyin I normally like to give good grades on surveys such as these. However, in this case I have to be completely honest with the entire experience of buying my car at Larry Miller Hyundai. First, Dakota Diaz is a very nice young man and with the exception of not showing me some of the features in my new car (i.e., working the navigation system, working the radio, etc.) he did an outstanding job! Unfortunately, I cannot say that about the other people I was forced to encounter during my sales experience. They would be Mike the Assistant Sales Manager and Jeff in Finance. I believe the other sales manager I talked with was Sean(?) He was very good to me! Mike, on the other hand, got right in my face when it was time for him to come in and "close" the deal for Dakota. It was very intimidating and extremely uncomfortable. I told him as much when he did it. Then later apologized for my actions. Yet, never received as much as a small acknowlegement regarding his horrific behavior. Then ther was Jeff, in Finance! All I can say is, "This guy put the S in slick." I asked him what I was getting for my trade in. He blew me off by muttering something about, "....it's all factored in..." Then he told me that Hyundai of America had picked u[p the financing. Turns out it is in fact "Vantage West Credit Union" He told me my rate would go down to 4.7% from 5.4% after I purchased the extra protection and warranty. Which I know he got a nice chunk of change in commission! But, the thing that really gnaws at me is that I never received my copy of the sales agreement, or purchase contract or any other paperwork associated with the purchase of this vehicle. I talked to Dakota about that a few days after the sale. He asked Jeff and Jeff told him he mailed it to me. Sir, I live about 6 miles from your dealership. I could have picked it up if Jeff gave a hoot about anything but the bottom line. Also, that was over a week ago, I have not received it yet. I feel that your sales/finance managers saw me as a "desperate case" when they saw my situation. I let these things go by at the time of the sale because, frankly, I was so beaten down by the process all I wanted to do was surrender. My impression is that that is EXACTLY what LMH wants! There are words and phrases on your wall like, "inegrity;" "honesty;" "customer satisfaction and care." etc. To me and my experience they are just words. I have left a message for Dakota to contact me. I will ask him to get me my documents from Jeff 1 more time. If I cannot get them I will contact Mr Trinkl. If necessary my next step will be to contact Hyundai of America, The Better Business Bureau and the Arizona State Attorney General. More

by damatoman2001 Verified Customer Verified Customer

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and final price did not disappoint me. Lots of time spent with me by both Dakota and Alex. Focus shifted from used cars to new cars with better than expected deal for the new car. Making Lots of time spent with me by both Dakota and Alex. Focus shifted from used cars to new cars with better than expected deal for the new car. Making a Car deal takes lots of time in prior homework and final price did not disappoint me. More

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Smooth Sailing I just purchased a 2017 Tucson Limited. I was referred to LMH by the Sam's Club Auto Buying Program. I was referred to another dealer through the Cost I just purchased a 2017 Tucson Limited. I was referred to LMH by the Sam's Club Auto Buying Program. I was referred to another dealer through the Costco Auto Buy Program. Both programs arrange for a pre-negotiated, no haggle price and you work with an "Internet Sales Manager." Both the Costco and Sam's price were rated "Exceptional" by TrueCar.com. They also offered me the same for my trade-in, once again TrueCar.com said was a fair price. Neither dealer had the color (with the Ultimate package) I wanted on the lot and both were more than willing to find one for me. So, I chose LMH to purchase from as they are closer to my home. I was able to negotiate a few extra's from LMH for buying from them rather than the other dealer. My salesman, Kenneth Ellson, found the color I wanted and sent someone to Tucson, AZ that afternoon to pick it up. I picked it up the next morning. The paperwork went smooth as the finance manager didn't try to pressure me into any additional warranties or services. Of course I told him when I walked in the door not to even try. I was in and out in a little over an hour. Here's the bottom line. DO NOT WALK INTO ANY CAR DEALER UNPREPARED. If you do, it's YOUR FAULT, not theirs. Do your research. Know what you want and know what you are willing to pay. Use a buying service, there are plenty of them out there from Costco to AAA. Know what your trade is worth. Be realistic about it's condition. Once again, there are many websites out there to guide you, Edmonds, Kelly Blue Book, TrueCar. If you are prepared, you will be pleased and the buying experience will be painless (OK, moderately painless). Everyone I was in contact with was extremely pleasant and professional and I would not hesitate to recommend Kenneth and the rest of his internet team to anyone. More

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