Dawn McStine

Rude and Incompetent I heard them talking xxxx about me behind my back. The mechanic didn't realize I was standing right there. They were making comments saying things lik I heard them talking xxxx about me behind my back. The mechanic didn't realize I was standing right there. They were making comments saying things like. "What the xxxx is he thinking.. Is he on drugs"..Laughing like jack xxxxx. Because they couldn't see anything wrong with the sunroof shade. The reason I came back in to begin with is that Jeff saw an issue with it and told me to come in and get it fixed. When I called them out the look on their faces for talking behind my back and getting caught was pure shock.. They backtracked quickly but if they did it to me.. they do it to all of their customers. xxxxty team. More

by AARON19 Verified Customer Verified Customer

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Thankful for a good honest dealership Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with yo Could not ask for a better place to buy and have our cars serviced. They go out of their way to make sure you are taken care of and satisfied with your service. More

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Quick,fast and very nice and friendly staff. Atttt service, love the car wash and vacuum perks. Will definitely continue to bring both my vehicles up there. Really wish they gave out more discoun Atttt service, love the car wash and vacuum perks. Will definitely continue to bring both my vehicles up there. Really wish they gave out more discount coupons. More

by jstonesspmi Verified Customer Verified Customer

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Great Service and Great Staff The service at the Quick Lane was fast and great. Dawn and Sonya help me to the max. Keep Rockin. Thanks to the wonderful people at Bozard The service at the Quick Lane was fast and great. Dawn and Sonya help me to the max. Keep Rockin. Thanks to the wonderful people at Bozard More

by Xavier99 Verified Customer Verified Customer

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Was told I needed work that ended up not being so Told I need over $2000 in work on my Toyota minivan. Took it to Toyota dealership and they said I needed new tires...not bearings! Told I need over $2000 in work on my Toyota minivan. Took it to Toyota dealership and they said I needed new tires...not bearings! More

by julierolf2757 Verified Customer Verified Customer

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Outstanding Service I have been using Quick Lane for all my service needs since 2008 on all my cars not only my Mustang and Jeep. As usual Dawn and Kevin in Quick Lane w I have been using Quick Lane for all my service needs since 2008 on all my cars not only my Mustang and Jeep. As usual Dawn and Kevin in Quick Lane were outstanding. Not only in listening to the problem with my Jeep but keeping me informed about what the problem was, what was needed to correct the problem and when to expect the Jeep to be ready for pickup. I know they will continue this level of customer service and commitment on my Mercedes, that I turned for service when I picked up the Jeep. Great Job you two!!! More

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Outstanding Experience From buying a 2016 F-150 to a quick visit to the awesome quick lane right across the street, the service, professionalism, enthusiasm, and willingness From buying a 2016 F-150 to a quick visit to the awesome quick lane right across the street, the service, professionalism, enthusiasm, and willingness to go above and beyond the call of customer satisfaction has redefined the concept of customer service for me. Jena and Rick stayed very late to help me pick and buy the right vehicle for my family and I. To Bozard Ford: Sustain whatever mission statement it is you have, and the way you are getting the mission accomplished. (Hire more guys like Moose- he was the guy who got me in the door in the first place and he was never pushy or rude.) To a prospective car buyer: This is the place to go, don't bother looking any further. No one is going to run out on the lot and badger you here, they offer help and leave you alone if that is what you want. More

by eric.ebert Verified Customer Verified Customer

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Great service "worthy" of the trip I visit Bozard Ford for all of my vehicle maintenance services. Although it's a little out of my way, it's worth the drive. The customer service I rec I visit Bozard Ford for all of my vehicle maintenance services. Although it's a little out of my way, it's worth the drive. The customer service I receive from Service Advisor, Dawn McStine assured me that my vehicle was just as important to Bozard Ford, as it was to me. Dawn McStine represents, "Customer Service At It's Best"! More

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Service worth the trip I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - I frequently use Bozard's fast lane since I average >500 miles each week. I travel 25 miles to Bozard even though there are dealerships much closer - the customer service is that much better and they treat customers right. More

by flhgreg Verified Customer Verified Customer

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Bozard get's it My experience buying at Bozard was the best I've ever had. My first quick lane servicing was quick and easy. I recommend Bozard Ford to everyone! My experience buying at Bozard was the best I've ever had. My first quick lane servicing was quick and easy. I recommend Bozard Ford to everyone! More

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