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Donald Ostrom
Donald Ostrom at Lithia Hyundai of Reno

Donald Ostrom

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.5
66 Reviews
4.5

66 Reviews

66 Reviews of Donald Ostrom

July 29, 2023

Dealership Rating
Employee Rating

Still waiting on repair. No one responding after a month still No follow up Ignored More

by waycooljr2124
Recommend Dealer
No

Other Employees Tagged: Donald Ostrom

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Aug 01, 2023

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 03, 2023

Lithia Hyundai of Reno responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 02, 2023

waycooljr2124 responded

I purchased my vehicle on 6/25 and noticed it had a minor issue with the dashboard. My sales man said he would have this fixed when I picked up my car a few days later. When I picked up the vehicle, it was still it fixed. My salesman said he would have service order the part and they would get back to me in a day or two. Since then my salesman stopped responding, found out he no longer works there and no one has responded to my various calls. Everyone keeps telling me they will have someone call me back and I never get a call back. I end up calling and repeating the process over a month after this was supposed to be completed.

July 27, 2023

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I TITUS, I Want to thank you for your help got me a car, now I can anywhere, may God bless you all. More

by TITUSTHOMAS592
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Franceschini

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Jul 27, 2023

Lithia Hyundai of Reno responded

Thank you, Titus! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lithia Hyundai of Reno, we look forward to having you as one of our valued customers for many more years to come!

July 12, 2023

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I had excellent personal and professional service from my salesperson Efren. They have been on the lookout for my vehicle after the sale attending to minor details so I am satisfied with my purchase. More

by 001JOSEMIGUEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Efren Gonzalez-Aguayo

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Jul 13, 2023

Lithia Hyundai of Reno responded

Thanks for sharing about your experience with Lithia Hyundai of Reno. We appreciate your business and hope to see you again soon!

June 06, 2023

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Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done! More

by VAUGHN6302
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Everett Clunie, Jeremy Olsen, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Ashton, Paydon Chambers, Matt Franceschini

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Jun 07, 2023

Lithia Hyundai of Reno responded

We're glad to see you're satisfied! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 09, 2023

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Employee Rating

I enjoy their Service Department. Upon purchase, the sales rep's behavior was very unsatisfactory. Unprofessional, and only concerned with her next sale. It does not appear that sh More

by JODYLYNN
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Tony Roach

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May 11, 2023

Lithia Hyundai of Reno responded

Hi Jody, thanks for sharing your valuable feedback with us. I’m sorry to hear your last sales experience was unpleasant and I’d be happy to speak with you about it further if you’d like. Feel free to reach out to me any time, thanks. Scott Robert Customer Relations Manager 775-682-3352 scottrobert@lithia.com

May 06, 2023

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They are always helpful and accommodating. We have purchased several cars from this dealership and have always had great service. Lance is the best! More

by RENORAD66
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Matt Franceschini

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May 08, 2023

Lithia Hyundai of Reno responded

Thanks for being a valued customer here at Lithia Hyundai of Reno! It's always a pleasure to assist you!

April 14, 2023

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Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini

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Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 14, 2023

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Employee Rating

Out standing and very communicative. The job gets done and I never have any issues More

by PAYDONC314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Cuong Ngo, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos , Matt Franceschini

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Apr 18, 2023

Lithia Hyundai of Reno responded

That's what we like to hear! Thanks for the five-star review and being a valued customer at Lithia Hyundai of Reno!

April 07, 2023

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It's a great car place I love it thereunder I love the people there More

by LAKISHAEASTLAND3
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Jeremy Olsen , Gio Castro, Matt Franceschini

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Apr 18, 2023

Lithia Hyundai of Reno responded

Hello, we love that you love visiting us Lakisha! Our team looks forward to seeing you again soon, take care!

March 12, 2023

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The service and this establishment was impeccable and all handled in a very timely manner. Lance was amazing. I would recommend this service to anybody. More

by CHRIS.CLARK1164
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

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Mar 13, 2023

Lithia Hyundai of Reno responded

That means a lot to us, Chris! Thanks for taking the time to leave us such a wonderful five-star review. See you next time at Lithia Hyundai of Reno!

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