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Dylan Clunie
Dylan Clunie at Lithia Hyundai of Reno

Dylan Clunie

General Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.7
127 Reviews
4.7

127 Reviews

127 Reviews of Dylan Clunie

October 02, 2023

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Employee Rating

This is the second purchase from them and have had issues with both. Had to get the general manager involved to make it right. Seems very unprofessional More

by PGOLDING8930
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Michael Costello , David Lennox

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Oct 02, 2023

Lithia Hyundai of Reno responded

Hello Ms. Golding, I'm sorry to hear about your recent experience with us. We always aim to be transparent and deliver a five star experience, I apologize if this wasn't the case. A quick chat with your salesperson indicates everything has been resolved, please reach out to me if there is anything still unresolved. Respectfully yours, Scott Robert Customer Relations Manager 775-682-3352 srobert@lithia.com

September 12, 2023

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The people at the dealership were competent and friendly. I appreciated that they facilitated all the paperwork. My 2012 Hyundai Tucson had a bad engine and I got a new one. More

by Baebeeeedee
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
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Sep 12, 2023

Lithia Hyundai of Reno responded

We're glad we could help! Let us know if you need anything else from Lithia Hyundai of Reno in the future!

August 01, 2023

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The receptionist was superior in getting help for me from the service department. Got a very necessary appointment moved up to keep me able to use my transportation. Absolutely awesome. More

by JESSIEWALSH4555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Everett Clunie , Hannah Choquette

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Aug 01, 2023

Lithia Hyundai of Reno responded

Thank you, Jessie, for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 22, 2023

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Great group of folks in the service department! ! Along with the finance department and the salesmen!! More

by dpeterson0711
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Devin Rogers, Gaby Temprano , Bryan Ogg, Christopher Osorio

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May 23, 2023

Lithia Hyundai of Reno responded

Thanks for the kind words! We're always happy to help at Lithia Hyundai of Reno!

May 07, 2023

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My experience at this dealership is far beyond the best. From servicing to buying vehicles, outstanding in every detail! Thank you!! More

by Tamarah70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tony Roach, Chris Clark, Gaby Temprano , Matt Franceschini, Christopher Osorio

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May 08, 2023

Lithia Hyundai of Reno responded

That means so much to us! Thanks for being a wonderful part of the Lithia Hyundai of Reno family, and we wish you safe travels!

March 31, 2023

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Great sales a d service. Tpny was especially helpful.. .my go to guy for all my vehicle needs More

by SANDY36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gaby Temprano , Dawn Vincent

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Mar 31, 2023

Lithia Hyundai of Reno responded

It's always a pleasure to assist you, Sandy! See you next time at Lithia Hyundai of Reno!

March 19, 2023

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Lance is by far the best. He knows how extremely picky about my car and makes sure it comes back just the way I brought it in. More

by Kimmiesuefisherkimiwho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith , Holy Jensen cannot be forgotten!

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Mar 20, 2023

Lithia Hyundai of Reno responded

We know Lance will appreciate this review! Thanks for taking the time to leave us five stars!

March 07, 2023

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Refused to do a factory warranty engine replacement on my 2013 Santa Fe. Then offered me $50 dollars for it after they seized the engine. Broke my bumper putting it on my trailer. Then I took it to a comp More

by Scifi2245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Olsen, Scott Robert, Larry Farrell , Ryan Newton

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Mar 09, 2023

Lithia Hyundai of Reno responded

"Refused" and "Stealership" are poor characterizations of the facts. Fact, when a vehicle is presented to our service department with a blown motor and physical damage to the oil pan, we are required to document the damage when submitting the claim to the factory. Failing to report, or obfuscating physical damage can result in the reversal of a filed claim and the dealership can be charged back the replacement cost of an engine. This is not our requirement, this is the factory's requirement. Sometimes the factory reviews the photos and description and makes the determination the damage is unrelated to the problem and they approve the claim, and sometimes they don't... but either way they decide, both pathways are completely out of our control. That said, if the dealership you subsequently took your vehicle to processed the claim without documenting the damage, that will be THEIR problem when the factory audits the claim history and discovers the claim was denied at another dealership due to physical damage. And since each dealer is required to inventory the blown motor for months after the claim is closed, Hyundai can demand the engine be shipped back to the factory so they don't have to rely on photos during the audit process. When you and I were discussing your dilemma on the phone the subject of physical damage never came up, so perhaps you didn't know. But had you known and shared this with me, I would have never recommended bringing the vehicle down for inspection. And as far as the damaged bumper goes, I was unaware of any damage to your vehicle, but if the damage was the result of our staff helping you get your car back onto your own personal trailer... we should have declined to help you as the process is inherently risky... as you experienced. We don't mind being held accountable when we make mistakes, it's usually an opportunity for us to grow... but we're not going to jeopardize our relationship with the factory over a damaged blown motor, sorry. Respectfully yours, SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

February 20, 2023

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Ryan is cool, unfortunately the sales manager put me underf heavy pressure, dispite saying no to the deal several times. Every time I said no with a reason for not buying, he came back with a reason why More

by LARRY_READ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Holly Jensen, Devin Rogers, Larry Farrell, Ryan Ferris

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Feb 22, 2023

Lithia Hyundai of Reno responded

Hi Larry, thank you for your business and for taking the time to let us know how we are doing. I’m sorry to hear you felt pressured during the sales experience, as it’s always our hope that you feel motivated by your desire for the product, not pressure from the sales staff. If there was anything specifically you would like to discuss, I can be reached at 775-682-3352 or SRobert@lithia.com. Thank you again, Scott Robert Customer Relations Manager

January 24, 2023

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The service center is awesome. I’d recommend Mishawn or Lance. Great people and great service. More

by JR 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Scott Robert, Drea McGiffin, Dan Dunham , Matt Ashton, Tabatha Culver, Efren Gonzalez-Aguayo, Bryan Ogg, Christopher Osorio

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Jan 25, 2023

Lithia Hyundai of Reno responded

We really appreciate that! Thanks for being a valued customer here at Lithia Hyundai of Reno!

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