Elbert (Tut) Edwards

I inquired about a truck online and was contacted by Lewis Bass. He was very responsive in my requests for walk around videos, etc. and answered every question we had. I have purchased many vehicles and Lewis Bass. He was very responsive in my requests for walk around videos, etc. and answered every question we had. I have purchased many vehicles and he has sold many vehicles, so we were able to communicate fairly directly, which is the way I like it. There was no pressure whatsoever from the beginning to the end. Overall, I highly recommend both Lewis Bass and 5 Star Ford NRH. We were in and out once we came into the dealership in 90 minutes. More

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It was a pleasure working with Alfred El- Darazi on my vehicle purchase. He was very professional and kept me up to date on my trucks order from creating it to purchasing it. vehicle purchase. He was very professional and kept me up to date on my trucks order from creating it to purchasing it. More

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The sales process was pretty smooth. There wasn't too much back and forth and I felt they were reasonable to work with. I'd do business with them again. Lewis responded to my requests pr There wasn't too much back and forth and I felt they were reasonable to work with. I'd do business with them again. Lewis responded to my requests promptly and took care of a minor issue with transferring my specialty plates over to the new truck. Not a big deal though. More

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Kaylin was the best and most informative. She’s great! Finance on Saturday could have been better. Appreciate Kaylin!! She’s great! Finance on Saturday could have been better. Appreciate Kaylin!! More

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They were absolutely awesome! Kaylen took care of me the whole time. The car I originally went in for was sold and in response she went out of her way to find me something I was B Kaylen took care of me the whole time. The car I originally went in for was sold and in response she went out of her way to find me something I was BEYOND happier with. The ford escape wasn’t even on the lot yet and Kaylen legit went out of her way to get the vehicle from the detailer and all to show it to me. She was transparent and real… which I LOVED. Told me every step of the process as it happened (I’m a first time buyer too! I didn’t feel shamed or taken advantage of.) The process went so smoothly, and though I walked out paying more than what I was expecting—but thanks to Tut considering what financing option would benefit me… the car was not only more financially feasible but it also ended up being Blue Certified, I’m more than grateful and satisfied with the service! Thank you Kaylen, Tut, and even Sam! All three went above and beyond to make me feel considered and taken care of. It’s all well worth the price I’m paying. Quality over quantity any day!!! Chefs kiss. I would definitely recommend. More

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It was a good experience. Not too painful. I started with Bobby, but he soon dumped me to Lewis. I’m not sure why. But Lewis was very easy to deal with Not too painful. I started with Bobby, but he soon dumped me to Lewis. I’m not sure why. But Lewis was very easy to deal with More

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Alfred and everyone were extremely nice, courteous and helpful throughout the entire process. I will definitely recommend them helpful throughout the entire process. I will definitely recommend them More

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Joshua quickly responded to an issue I raised and did so with genuine concern. He spent a great deal of time and effort addressing my issue in the sale, and frankly went so above and beyond that his service with genuine concern. He spent a great deal of time and effort addressing my issue in the sale, and frankly went so above and beyond that his service is nothing less than truly amazing. He is the general manager for Five Star Ford and easily could have handed this off to subordinates, but he personally took ownership of meeting the issue. He was kind and generous to me and I am grateful to have met and gotten to know him in addition to the sales experience. My family and I have been FSF customers for over 20 years, and Joshua is the prime example of why we return to this dealership. More

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I sent requests to more than 25 dealers within 150 miles of me. I had a few specific questions that I wanted answered before I “engaged” with a dealership. The truth is you all have the same cars, it’s only of me. I had a few specific questions that I wanted answered before I “engaged” with a dealership. The truth is you all have the same cars, it’s only service that separates dealerships. Kaylen was the only person who actually answered my questions. She met me on my terms and I was very impressed. More

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5Star Ford delivered exceptional service, and Kaylen Pierce was professional, knowledgeable, and truly went above expectations. Pierce was professional, knowledgeable, and truly went above expectations. More

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