Elbert (Tut) Edwards

No pressure . I've purchased 3 vehicles from the same salesperson, Ollie Jackson, at this dealership. There was no pressure to buy - just the facts and helpfulness I've purchased 3 vehicles from the same salesperson, Ollie Jackson, at this dealership. There was no pressure to buy - just the facts and helpfulness. Ollie is simply FABULOUS to work with! She tells you what you want and/or need to know about the vehicle and then lets you decide. In the Finance Dept. Tut Edwards is your best friend. While he won't pressure you, he does throw suggestions or his thoughts out there for you to consider and decide on. After telling me some information about my financing, he said "just let that marinate for a moment", meaning "think about what I just said and then you (the customer) tell me what you want to do". Very helpful and down to earth. More

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Fusion decision We started off looking for a car for my son and ended up selling him my F150 so I could get the new car. Brother in law highly recommended the Fusion We started off looking for a car for my son and ended up selling him my F150 so I could get the new car. Brother in law highly recommended the Fusion since he always uses one as a rental and all it took was for me to drive one. This car definitely delivers on performance, comfort and style. It looks and feels like BMW and Lexus. Very good handling and love the 2.0. Would definitely use 5 start Ford again and Destenee was an awesome trooper. She even handled everything my crazy, not so pleasant brother in laws attitude and comments. She made it an even more enjoyable experience. Thanks 5 star! More

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Employees courteous, professional, and knowledgeable. My initial contact with Five Star Ford was online and with Mr. David Deger who responded in a timely manner with info I requested. After my initial My initial contact with Five Star Ford was online and with Mr. David Deger who responded in a timely manner with info I requested. After my initial contact I advised Mr. Deger I would be in town over the week-end and would be visiting the dealership, I am from Laredo, Tx. Had a great experience during my visit. Very courteous and friendly ladies in the receptionist/lobby area. Professional and courteous Financial Manager Mr. Tut Edwards. Courteous, professional, and knowledgeable Director of Operations, Mr. Joshua Fichter. Mr. Fichter offered a great deal on a new 2015 F150 and even better gave me great advise on how to find great parking for the Patriots vs Cowboys game. Last but not least is what made this an awesome experience and that was my dealing/working with Mr. David Deger. What I appreciated of Mr. Deger is that he is a very honest, down to earth, trusting gentleman. Besides being courteous, professional, and knowledgeable he has a perfect approach in pitching a sale, and that is he does not use "HIGH PRESSURE TACTICS". Something I have rarely come across in previous buying experiences. More

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Finally, no back & forth with the sales manager! I have been looking for months at the new Ford Escapes but kept putting off going to a dealership because I didn't want to deal with the hours of hagg I have been looking for months at the new Ford Escapes but kept putting off going to a dealership because I didn't want to deal with the hours of haggling back and forth between the salesman and the sales manager. Luckily for me, David was able to handle my whole deal before finance and not once did he need to check the sales price with a sales manager. I really appreciated that! Once we agreed on a price, I met with a finance representative, The Tutman, and he made the rest of the experience just as enjoyable. I highly recommend anyone to visit David Hyche and Tut Edwards to have a personal, friendly and no haggling experience. More

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Flawless and Efficient This was a very good experience. It is not the typical dealership experience where sometimes you just don't feel comfortable or are pressured and rus This was a very good experience. It is not the typical dealership experience where sometimes you just don't feel comfortable or are pressured and rushed into things. I arrived early, and from start to finish, I was pleased with the staff, the appearance of the dealership, and the treatment I received. Every detail was covered and everyone of my questions answered. Thanks! More

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I feel blessed. My sales woman made me feel like family. I feel God put me in front of her. She is a wonderful person and I enjoyed the opportunity to do buisness wit My sales woman made me feel like family. I feel God put me in front of her. She is a wonderful person and I enjoyed the opportunity to do buisness with her. I will be her customer for life. More

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ALL GOOD; NO BAD Jim Fairweather gave us superior service on our purchase of a used vehicle. My wife and I cannot think of anything he could have done (short of giving Jim Fairweather gave us superior service on our purchase of a used vehicle. My wife and I cannot think of anything he could have done (short of giving us the car) that would have enhanced our experience at Five Star Ford. He was very knowledgeable, courteous at all times, patient, and attentive. He answered all of our questions (even post-purchase), and went to great lengths to locate and match us to the right vehicle. Tut Edwards handled the paperwork for our car deal, and was likewise likeable, knowledgeable, efficient, patient (even with this elderly couple). He likewise acted as if we were the only people in the world that he needed to help through the process. Everyone we met at Five Star was kind, pleasant and gracious, including the vice president, Tony Pack. Mr. Pack spoke with us as if we were next door neighbors or life-long friends. All positives and no negatives at Five Star Ford in North Richland Hills. More

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Outstanding I went in just to see what was available. I found exactly what I wanted and Joe and sales team gave me an outstanding deal on my trade in I went in just to see what was available. I found exactly what I wanted and Joe and sales team gave me an outstanding deal on my trade in More

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Great Customer Service! Five Star Ford in North Richland Hills made my first car buying experience a great one! The customer service was next level and Crystal Sanders and Tu Five Star Ford in North Richland Hills made my first car buying experience a great one! The customer service was next level and Crystal Sanders and Tut made the entire process extremely smooth and helped me find the exact car I was looking for! A++ More

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Five Star Ford has the best people of any dealership in FW! We purchased a vehicle 5 years ago from Five Star Ford and this past week we returned and purchased our second vehicle. Eddie Laguana was our Sales Co We purchased a vehicle 5 years ago from Five Star Ford and this past week we returned and purchased our second vehicle. Eddie Laguana was our Sales Consultant for both purchases. He is very professional and truly cares for his customers. When we first arrived, Eddie was not on duty and we were greeted by Juan who treated us great! His honesty was apparent when he wanted to make sure that Eddie was contacted about us returning to buy another vehicle. Then, in Finance, we met two great guys that made our finance experience very pleasant and non-painful. The two were Tut and Freddie. Freddie actually closed the deal and both guys were fantastic. You certainly have our customer loyalty, based on the good people you have at Five Star Ford!! Sincerely, Bill and Joylee Russell More

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