Elbert (Tut) Edwards

Purchasing an automobile My experience with Five Star Ford was the best I have ever had when purchasing an automobile. Everyone I had contact with was sincerely friendly, cour My experience with Five Star Ford was the best I have ever had when purchasing an automobile. Everyone I had contact with was sincerely friendly, courteous, professional, and most of all (as far as I am concerned) honest. I would certainly recommend the North Richland Hills Fiver Star Ford to anyone. More

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Great car dealership We just purchased a 2015 F-150 platinum here. This is the second purchase. We purchased a 2014 Fusion which was a custom order. Sherri and Sam were pa We just purchased a 2015 F-150 platinum here. This is the second purchase. We purchased a 2014 Fusion which was a custom order. Sherri and Sam were patient as we looked for a vehicle that was exactly what I built online. We were considering doing an order to get what I wanted. They pulled three trucks off the lot for me to look at and drive. They answered all my questions and provided reasonable options to consider. In the end, I found a vehicle using the online inventory search, just one, that was nearly exactly what I had built online. I went back the next day and they let me see it and drive it. I decided to purchase it instead of ordering one. I am pretty fussy about things and no one lost patience or tried to tell me what to do, that would have been the "kiss of death" anyway. There were no hassles at all. They listened to what I wanted and did their best to comply. I worked with Sherri and Sam the last time so they were familiar with my idiosyncrasies. I also educate myself about the vehicles I want to purchase and Sherri is good about not following some script and making sit through explanations I don't need or want. I want to be respected for being an intelligent buyer and I don't need any hand holding. I ask questions when I have them and sometimes know some features that the sales people may not be familiar with. Sherri and Sam give me appropriate space to do my own independent evaluation and make my decisions. They are well informed and would be able to go into depth with any customer that needs and wants that level of attention. My vehicle, for some stupid reason, did not have any incentives from Ford. I think everyone was a little surprised and I am confident they tried to find anything available from Ford. I am a bit unhappy with Ford about this but it has no reflection on the dealership or their people. I have 500 miles on the truck now in just a few days. The aftermarket department, Leann and Sam, got the Weathertech mats, spray in bedliner and the rolling tonneau cover installed the day after we took delivery. I really liked Leann's courtesy and attention to my concerns. I want to mention "Tutman" in finance. He is a character, in a good way. I can't say I have ever remembered any of the finance people I have met but he is memorable. I was in a hurry so we had to interrupt the paperwork and come back. He is funny and there were no hassles. I don't know how they schedule the finance guys but I would suggest you ask for him to do your paperwork, he is A++. If this review helps you, mention my name to Sherri. It may not help you but she will get a kick out of it. More

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Easiest purchase ever This was my first vehicle purchase from a dealer. Chad Ritter made it very easy. I would recommend anyone to give him a call or email for a vehicle. T This was my first vehicle purchase from a dealer. Chad Ritter made it very easy. I would recommend anyone to give him a call or email for a vehicle. Thank you very much. More

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Fast and Easy I recently purchased a certified pre-owned vehicle from 5-star Ford. I found the experience easy and low key. I worked with Chad Ritter. He was ext I recently purchased a certified pre-owned vehicle from 5-star Ford. I found the experience easy and low key. I worked with Chad Ritter. He was extremely courteous and didn't pressure me into anything. The escape I purchased was exactly what I was looking for and I was in and out of the dealership within a couple of hours. Tut was also great and very enthusiastic to help me. More

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Way to Go! From the moment that David Hyche introduced himself to us outside, we thought that he would be great to work with while buying a car. We were right! T From the moment that David Hyche introduced himself to us outside, we thought that he would be great to work with while buying a car. We were right! Thanks, David for taking such good care of us. We really appreciated the customer service and the "git it done" attitude from everyone. Thanks to "The Tutman" for working so well with us to get us out on time to another appointment. We will refer people to David Hyche at Five Star Ford. More

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Amazing experience! They have earned my trust and business! My experience with William was one of a kind. He worked so hard to get my payment in my price range and kept in touch with me throughout the process o My experience with William was one of a kind. He worked so hard to get my payment in my price range and kept in touch with me throughout the process of being approved and finding the perfect vehicle for me. I love my new vehicle and loved my experience. Tut from finance was incredible as well! He really knows his job and helped me get the right coverage I need for what I can afford. He kept it light instead of gloomy like buying a car usually is. I will return for future purchases and use both William and Tut! More

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Very pleasant experience Today my husband traded in his vehicle on a lease of a 2015 Taurus. Everyone we dealt with at Five Star Ford was extremely helpful to us. Sam Limo w Today my husband traded in his vehicle on a lease of a 2015 Taurus. Everyone we dealt with at Five Star Ford was extremely helpful to us. Sam Limo was our sales person, and he was very professional and courteous. Tut Edwards helped us with the Financing and Shawn Maples helped with the trade-in value of our old car. All these gentlemen were especially nice and made the entire experience a good one for my husband and me. This was definitely a "no hassle" experience for us. We will certainly recommend Five Star Ford to our friends. More

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Always Excellent I have purchased 3 trucks from Five Star in NRH. They have always been able to find the vehicle that I want at the right price. David Deger is always I have purchased 3 trucks from Five Star in NRH. They have always been able to find the vehicle that I want at the right price. David Deger is always available for may call and always has information that is useful about what I am looking for. I worked with Tut Edwards, from finance, on my newest purchase and it could not have been smoother. Without a doubt, I will always go to Five Star in NRH first, when I need a vehicle. Steven Carter has been my service guy since I purchased my first truck there. He also takes care of my daughter's truck and will take care of my new one. More

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David Hardick retains my business My wife was involved in an accident in the Spring that totaled our old car. There was only one choice to make; go see David Hardick at Five Star Ford My wife was involved in an accident in the Spring that totaled our old car. There was only one choice to make; go see David Hardick at Five Star Ford. I had purchased a F150 from him last Autumn and he made the experience so pleasant that my first thought was to go back to him for her new car. He makes it easy. There is no pressure and he listens to exactly what you want. He personifies what you would expect from a sales professional. Courteous, attentive, asks you the questions to locate the perfect vehicle for your needs. Finance was handled by Tut Edwards. Very nice, gave us options and continued the great service. The next time I need a car or truck, I know who to see and where to go. You should too! More

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My experience was great! When I was ready to purchase a vehicle, I just showed up unannounced and even though Alfred was not there that afternoon, he put me in contact with Bo When I was ready to purchase a vehicle, I just showed up unannounced and even though Alfred was not there that afternoon, he put me in contact with Bob. Bob, the financial department Tut, and the service department stayed after closing hours to finalize my purchase. I have received phone calls and emails from Alfred and Bob checking to make sure that everything is good with my new vehicle. More

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