Fred Enriquez

On 9-16-22 I scheduled my Jeep Galdiator in for a recall and additional maintenance of oil change, tires rotation and balance. Earliest appointment was 11am and was told may take all day because of the extr and additional maintenance of oil change, tires rotation and balance. Earliest appointment was 11am and was told may take all day because of the extra work. Really?! I dropped it off at 8:30am And was Uber’ed home since I had to go to work. Turned out It was finished earlier than expected around noon so I told the service advisor I’d pick it up in the morning. Wish I’d never done that. Invoice shows milage in/out are identical but my odometer showed it was driven for 20 miles since I’d last dropped it off. The AC had been adjusted and the music switched to SiriusXM Radio. Thanks a lot Mr. service advisor. That’s wear and tear on my vehicle I’ll never get back again, fuel, and music subscription. Great job stealing from your customers. Must be nice to be able to take customer’s vehicles home for a change. More

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i always have a great experience here at jeep. The customer service is really great. The customer service is really great. More

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I searched every Jeep dealer in the West valley and because of the respect they had for me and my choices, I picked Larry Miller on Bell Rd in 1997. The service was always a positive experience and eac because of the respect they had for me and my choices, I picked Larry Miller on Bell Rd in 1997. The service was always a positive experience and each visit was followed by a phone call to see if I was leased or not with my service. When I decided to buy a car with more safety equipment, and I was impressed with the Subaru. Because of my positive experience with Larry Miller, ended up with a new Subaru, 2021. Again, because of the professional and personal experience of this dealership, and the accessibility of my service technician, I have had a wonderful and successful experience with Larry Miller. One more reason - in the service area, we were given the cell phone, and department phone numbers of.our techs, which made them more reachable. I miss the yearly “Customer Appreciation “ day, which was a victim of the virus. Thank you to the whole staff at Larry Miller. More

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Courteous quick Able to take my car a day in advance when I picked up the customer service was great very personable with a great smile I picked up the customer service was great very personable with a great smile More

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The best service always fast and very professional and go's out of his way to make sure we our satisfied thank you Fred go's out of his way to make sure we our satisfied thank you Fred More

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Excellent customer service. Quality work completed. Friendly and professional staff. Work completed in timely manner, Dealership was clean. Vehicle was sanitized and cleaned. Thank you. Friendly and professional staff. Work completed in timely manner, Dealership was clean. Vehicle was sanitized and cleaned. Thank you. More

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Had 8:30 service appt took way to long for just an oil change this was the first time here for service. Not a real happy camper,waited an hour before service advisor came out said was going to be another change this was the first time here for service. Not a real happy camper,waited an hour before service advisor came out said was going to be another 1 1/2 hrs they were way overbooked More

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All procedures of repair were done in a professional manner, especially Fred in the service department. He explained in detail all repairs, cost, and time needed to complete the job. manner, especially Fred in the service department. He explained in detail all repairs, cost, and time needed to complete the job. More

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Very displeased! I had something taken from my vehicle & now no one know anything or seen anything! I won’t be taking my Jeep here again!! now no one know anything or seen anything! I won’t be taking my Jeep here again!! More

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Very nice people and answered all my questions and helped me with any questions or concerns I had the time I was there thank you me with any questions or concerns I had the time I was there thank you More

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