Jeff Crabtree

Five Star Ford is THE place to buy a car! The entire staff at Five Star Ford is absolutely the best! I and my family have purchased cars here for over 15 years, and Alfred El-Darazi has sold u The entire staff at Five Star Ford is absolutely the best! I and my family have purchased cars here for over 15 years, and Alfred El-Darazi has sold us approximately 7 cars! I walk in and tell him what want and he says "What color and what paymenr?" I loved meeting Joe Vasquez in Finance too. They make you feel special and always welcome. Wouldn't deal anywhere else. More

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Best car buying experience ever!! David made the whole process incredibly easy and quick. His vast knowledge and honesty he truly makes you feel like family. He definitely had my sons David made the whole process incredibly easy and quick. His vast knowledge and honesty he truly makes you feel like family. He definitely had my sons best interest at heart and it showed. We can’t wait to buy from him again! More

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Outstanding Professionalism Purchasing a vehicle from Five Star Ford in North Richland Hills is a pleasant experience. I never feel the stress and sales pressure that I have exp Purchasing a vehicle from Five Star Ford in North Richland Hills is a pleasant experience. I never feel the stress and sales pressure that I have experienced at other dealerships while performing the requisite model comparison prior to making a final purchase. I have purchased three vehicles from Five Star Ford and each one has been a comfortable exchange with my sales assistant. More

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Wonderful Experience!!!! Juan Hernandez and the Five Star Ford Family are amazing! Second vehicle we purchase here, and certainly, not our last!! Great to deal with, knowledg Juan Hernandez and the Five Star Ford Family are amazing! Second vehicle we purchase here, and certainly, not our last!! Great to deal with, knowledgeable and do all they can to assist you. Juan listens and delivers. Come see for yourself-they don't disappoint. P.S. Juan, we'll see you soon for that F-250. More

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Extremely Professional and Customer Focus I bought a pre-owned 2013 Ford 150 Lariat. Contacting Alfred El-Darzi was extremely easy (especially since he knew who I was – a past customer). Alfre I bought a pre-owned 2013 Ford 150 Lariat. Contacting Alfred El-Darzi was extremely easy (especially since he knew who I was – a past customer). Alfred contacted me the same day that I was made aware of the pre-owned vehicle at the car lot by USAA., which I thought showed tremendous customer service. He had everything already set up for a smooth transaction for both my daughter and I. Alfred turned what could've been a nightmare into a very good experience. My daughter was extremely impressed with the customer service and Alfred’s professional. Alfred is worthy of any of my business and if I need anything in the future I would make the effort to deal with him again! Thanks for everything you helped with during this transaction Alfred. Awesome Job !!! More

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Five star ford of North Richland Hills Hills for LIFE I wanted to thank all those who made my experience at Five star ford, an unforgettable one. I worked with Rick Dike, the lead sales person at the deal I wanted to thank all those who made my experience at Five star ford, an unforgettable one. I worked with Rick Dike, the lead sales person at the dealership. I didn’t have the best credit, but Rick didn’t let that stop him in assisting me further. He spent his entire afternoon working with me to get me into a vehicle, and not just any vehicle, but one that I liked and that suited me best. I was treated like I was purchasing a fleet of vehicles. I was introduced to Mr. Crabtree, the GM, and was treated exceptionally well again, by Jack Gier from the finance department. I was taken care of from point A to Z. I am a Five Star Ford of Northland Hills’ woman for life. More

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Excellent experience A++ We arrived at the dealership having already discussed pricing with our salesman through email. We have previously purchased a car with the same sales We arrived at the dealership having already discussed pricing with our salesman through email. We have previously purchased a car with the same salesman (David Hardick) and he has stayed in touch over the last few years to make sure everything was still going well with our previous vehicle. When we arrived at the dealership, we immediately went to look at the discussed vehicle and began on paperwork. David was able to find us even more discounts through a few simple questions and we sailed through financing (0% at that) without any complications. Terrific experience where the sales people are friendly and have long standing tenure at the dealership. It is nice to be able to go back several years later and deal with the same person. More

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the dealership that can do it 5 star ford delivers when others cant! even got me a better deal than first deal. 5 star ford got me the truck i really wanted than the other dealers 5 star ford delivers when others cant! even got me a better deal than first deal. 5 star ford got me the truck i really wanted than the other dealers. More

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Go see John Hilsinger I would like to submit my review of my purchasing experience with FIVE STAR FORD on 10/30/2017. Specifically, my experience with John Hilsinger. I a I would like to submit my review of my purchasing experience with FIVE STAR FORD on 10/30/2017. Specifically, my experience with John Hilsinger. I am a 66 years old male, I have purchased eight new automobiles in my life. I would have to rate my purchasing experience with John and Five Star Ford as the best I have ever experienced. John was knowledgeable and professional, not over bearing or pushy. I appreciated how he took the time necessary to establish a relationship with me and to educate me on the trucks, to provide me what I wanted in a truck. I can honestly state that John was a major part of why I purchased from Five Start Ford. It was clear that John knew that I could purchase a truck anywhere and he convinced me that buying from Five Star Ford would prove to be most beneficial to me now, and as the truck got some years on it. I was asked as I was leaving how would I rate my experience on a scale of 1-10, my response was a 12, and I believe that to be a true evaluation no fluff. I would also to mention that after I purchased the truck John made sure that I knew how to operate the electronics even to the point where he set up my cell phone to properly interface with the truck. This was greatly appreciated. If you want to buy a vehicle to suit your needs go see John. I understand that car dealers are in business to sell cars, but I disapprove of the high pressure exerted that I encounter while on car lots. I ended up on the Five Star Ford lot because of my experience with two other dealers that exerted this high pressure. I went to Five Star Ford because I heard them advertised several times on a car show on Saturday’s. I drove the lot looking, parked and headed to the show room where I met John Hilsinger. John asked how could he help me, I told him I was looking for a pickup and the features I would like. John spent the next 30 minutes working with me looking for a solution to what I wanted. He found two trucks we went to see, they were close to what I was looking for except for two items. Unfortunately, I wanted the truck to have some different features. John and I parted company with the understanding that he would continue to look, and we would contact each other in a couple days. On Monday we made contact and John found two trucks that he felt satisfied my requirements. I went back to see John and we looked at the two trucks. I picked one and we went back to Johns desk and we discussed the truck. Then we discussed price and John provide me a price that I felt was reasonable for what I was purchasing. I asked John what we needed to do to conclude the sale. Bob Eickelman More

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No customer service We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the We took a company truck over to be worked on we were about 20 cars back and had about 20 behind us. We waited in line about 35-40 minutes and all the cars and trucks in front of us and behind us were taken care of before us. Then service could not get our truck repaired and we couldn't get any answers. Finally after about a week and a half we did get our truck back. I was looking for a truck so I ask about a truck on the lot and liked it. I gave the salesman all my information and told him where I needed to be and if he could get there on payments I would buy the truck. I was contacted and told I qualified for the truck and sent all the required paperwork to Five Star Ford. We agreed that I could come in at 5:00 pm and pick up the truck. When I arrived I was told the truck had sold. Then I was told to sign the papers and I could buy it from under the man who had just bought it! That is just not right. Kind of underhanded to customers.I agreed to drive another truck and liked it and told them where I needed the payments to be and we could not reach an agreement. The salesman was GREAT he did everything he could to make a deal work and was very nice.The interest rate they told me the best they could get was 10%. I did not buy the truck because we were about 100.00 dollars to high on the payment. The next day i did buy a truck at another Ford Dealer about 10 miles away from 5 Star and it was even more than the one at 5 Star and my payments were right where they needed to be and my interest rate is 4.95%. Just a little bit of effort goes a long way. I have always been a Ford person and hope to continue to be.dealer and will continue to buy Ford. More

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