Having bought several vehicles from Bozard Ford, I know
the staff will deliver top notch customer service. So when a family friend (18 years old) was ready to buy his first car, Bozard was my first and onl
the staff will deliver top notch customer service. So when a family friend (18 years old) was ready to buy his first car, Bozard was my first and only choice. Jeff, General Manager, and Thom, Internet Sales Manager, made sure he knew what he was signing and why. Explained it perfectly. Glad to see our hometown dealership caring about our young people and their future, not just trying to make a profit off them. Way To Go Bozard Ford !!!!
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by robintoton
Other Employees Tagged:
Thom and Jeff
Jan 20, 2011 -
Bozard Ford Lincoln responded
Robin,
I sincerely appreciate your bringing this to my attention. We do a lot of things right but we are not perfect. Having had the opportunity to meet with you in person, I believe we have explained the finance options much more clearly. In a ever changing rebate vs special rate market, it is difficult somtimes to understand all of the many programs. It is our job to make sure that you the customer have a complete understanding of your options. We failed to do this the first time around and for that you have my sincerest appology. Thank you for having the patience to allow us to correct that mistake.
It was a pleasure to spend some time with you and Sage. He seems like a fine young man. It is my hope that his new contract is more suitable for his needs and that he enjoys his new Ford Focus!
Best Wishes,
Jeff King
General Manager
Jan 10, 2011 -
Bozard Ford Lincoln responded
As much as it pains me to learn of your experience, I sincerely appreciate your bringing this to my attention. Only now that I am aware can I make those changes which are clearly necessary to ensure this doesn't happen to anybody else. How can I make this up to you?
Sincerely,
Jeff King
General Manager
Jan 12, 2011 -
Bozard Ford Lincoln responded
Hi Robin,
My name is Thom Workman. I am the Internet Sales Director here at Bozard Ford. I also assist Jeff King with customer relations as it is of paramount importance to us.
I have followed this situation and have been in close contact with Jeff. Having over 15 years of Ford experience, I believe I have a clear understanding of Ford programs and what your options are. You are most certainly right that you do have options.
I would like to have the opportunity to sit with you and Mr. Oester to discuss in detail exactly what the Ford programs are and what your options are so that you can make the choice that works best for you.
I assure you that you will have my undivided attention in this matter. I am optimistic that we can resolve this to your satisfaction.
You can respond to this message or if you would like, you can reach me on my cell at 904 219 1752. I am not at the dealership today but would like to meet with you at your earliest convenience.
Sincerely,
Thom Workman
Bozard Ford
Jan 20, 2011 -
Bozard Ford Lincoln responded
Hi Robin,
I wanted to drop you a line to thank you for your time at the dealership on Tuesday. It was my pleasure to meet with you and Sage. I feel like it was a very productive meeting and appreciate your patience.
Below you will find some step by step instructions if you would like to take a couple of minutes to edit your review of Bozard Ford.
Sincerely,
Thom Workman
1) On the DealerRater Homepage, click Login in the upper right hand corner. Enter your username and password (password is case sensitive). Click Submit.
2) Go to "Dealer Reviews" at the top of the page, in the orange bar across the top.
3) Click "My Account", this will bring up a list of your reviews.
4) Click the red "edit" next to the one you wish to edit.
5) Make any changes you wish--to the scores you gave, to Recommend or not, etc. To make changes in the Review field, click into it and type.
6) Accept or deny the "Important" and "Terms of Use" section
7) Click "Submit Updates"
Jan 25, 2011 -
Bozard Ford Lincoln responded
Hi Robin,
How are you? I hope Sage's car is doing fine.
I was following up with our finance department and it seems that Ford Credit now prefers to simply cancel the warrenty and gap on the existing contract. They will reduce the principal balance of coarse and reduce the payment as well.
At the end of the day the same thing is accomplished. Unfortunately, this will require a couple more signatures from Sage. I appologize for the inconvenience but it is completely out of my control. I will be more than happy to provide Sage and yourself with a full tank of gas for the inconvenience. I have not contacted Sage as I wanted to contact you first. Please call me at 904 219 1752 so that we can arrange a good time.
Thank you so much,
Thom Workman
Bozard Ford
May 20, 2011 -
Bozard Ford Lincoln responded
Hello Robin,
I am not sure if this message will reach you or not but I wanted to thank you for the card.
It was truly the bright spot of my day and gave me a smile!
Sincerely,
Thom Workman
Jan 11, 2011 -
robintoton responded
Jeff,
Thank you for your response. I have documented all the issues that happend after initial contact with Bruce. Put them on paper, it is shocking. I spoke to Mike about my concerns. You were asked to speak to me. You gave me 1 minute of your time and said "have him come in, we can only deal with him". Fine, set up a time for the next day (12/31/10) at 8:30am. The next day, all we got was a hand shake from you and were told Mike would work on it, be in touch on Tuesday. You never sat down with us to listen so of course you wouldn't be aware. I would like to see him re-sign the paperwork for the third time. 6.9%, no GAP, no extended warranty, and give back his FULL Ford rebate (was $3500 originally, dropped to $2000 at resigning, per Mike to pay for interest rate drop, REALLY?????). Again, thanks Jeff for working to correct this.
Jan 25, 2011 -
robintoton responded
Hi Thom,
All has been well with us. He loves his new car. And you may be seeing his older sister soon as she needs a car too.
As long as his terms are the same (interest rate, 60 months, payment)I'm fine with it. They aren't changing any of that, are they?I'll talk to Sage and call you tomorrow with a good day and time.
My cell # is 307-2653.
Thanks again for all your help.
Robin
May 21, 2011 -
robintoton responded
Your very welcome. You went above and beyond and we never got a chance to tell you "Thank You" !!
Robin
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