Jeff Sparks

Happy Customer This was the 2nd time I've taken my ford to Bozard for repair. They have excellent customer service, someones always there to lend a hand. My agent, J This was the 2nd time I've taken my ford to Bozard for repair. They have excellent customer service, someones always there to lend a hand. My agent, Jeff Sparks was so helpful and courteous. He kept me informed throughout the process by texts. Always sent quotes of repair needed before doing anything. Both times I was pleasantly surprised the major problem was covered under factory warranty. I'm now considering trading up with them More

by JMLEBLANC47 Verified Customer Verified Customer

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June expedition service Everything was great. The service took longer than expected but the rental car covered us for not having a car to use. Thanks for taking good care of Everything was great. The service took longer than expected but the rental car covered us for not having a car to use. Thanks for taking good care of us. More

by alanpietras Verified Customer Verified Customer

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Explorer Needs We could not be more pleased with the treatment received by Bozard Ford. We had a trim situation covered under warranty along with two minor recalls. We could not be more pleased with the treatment received by Bozard Ford. We had a trim situation covered under warranty along with two minor recalls. Our Hankook tires had only 13,600 miles and needed replacing due to lack of tread. Bozard contacted the tire manufacturer and they agreed to replace the tires with no hesitation. I would add that I am very careful to check our tire pressure religiously. All these issues were totally taken care of with one night in service. A rental was furnished so we were not inconvenienced. We could not be more satisfied with the impeccable treatment we received. More

by tlhote Verified Customer Verified Customer

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recall Never in my wildest dreams did I ever think that there would be a car dealership I could praise and be impressed with the customer service. In todays Never in my wildest dreams did I ever think that there would be a car dealership I could praise and be impressed with the customer service. In todays atmosphere of poor customuer service it is refreshing to be treated as if I am important. . More

by tjklink Verified Customer Verified Customer

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Customer Service Isn't Dead! The AC in my 2015 Mustang GT went out a few days ago, so I called to make a service appointment. They are slammed, so my appointment was set for 6/11. The AC in my 2015 Mustang GT went out a few days ago, so I called to make a service appointment. They are slammed, so my appointment was set for 6/11. That's ok, I know they are busy, but I started looking at my factory warranty and found it expired on 6/6. I called them back to explain the situation, and they told me just to bring it in so they could get it started before it expired. They told me up front that they "might" not be able to completed it until 6/11 as originally scheduled. My issue was the evaporator core, which from experience I know is a pretty big job. I was expecting to be without the car for about a week, so I dropped the car off on 6/5. Jeff was my service rep, and told me exactly what I was told when I called back about my factory warranty expiring, so what happened next blew me away. Around 5:45pm on 6/6, the day after I dropped my car off and 5 days BEFORE my scheduled appointment, I got a phone call from Jeff saying my car was all done and ready to be picked up. I was floored! I didn't believe what he said. I even asked if it was actually the evap core because they got it done SO FAST! To my surprise, it was the evap core but they managed to squeeze it in and get it fixed for me. I'm so happy about the customer service and quality of work. I realize that this isn't something they can do for everyone, but just knowing that they went above and beyond for me, makes me a customer for life. I also made several comments about it being ok if they "accidentally" gave me the wrong keys, and somehow these "wrong" keys went to this stunning Roush sitting out front. Also made jokes about if they happened to have an extra Roush supercharger sitting around, I wouldn't be upset if it ended up under my hood. Some people might not appreciate the humor, but Jeff was right there joking with me. Made me feel very comfortable. Thanks Bozard Ford, and thank you Jeff! One day I'll have that Roush! More

by PMRANG6888 Verified Customer Verified Customer

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Quick Service Over the years the service department employees have always taken care of our family! Appointments have been convenient and available to fit my work s Over the years the service department employees have always taken care of our family! Appointments have been convenient and available to fit my work schedule. More

by jscobbo Verified Customer Verified Customer

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Great sales and service. Chad Gaulding was a great salesman. Really worked with us to find the right truck by test driving many trucks. The incentives and rebates really helpe Chad Gaulding was a great salesman. Really worked with us to find the right truck by test driving many trucks. The incentives and rebates really helped on price. Patrick Robinson seemed fair and honest. The financing was easy and painless with Rick Garcia. Just had truck in today with service for tint and spray-in liner which was included in purchase. They did a great job. Provided me a loaner car which was great. I would recommend Bozard. More

by Maximus Verified Customer Verified Customer

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Great experience They didn't waste my time & respected my communication preferences. Did what they said they were going to do and kept me updated all along the way. Wo They didn't waste my time & respected my communication preferences. Did what they said they were going to do and kept me updated all along the way. Worth the drive from Jax. More

by alapapa Verified Customer Verified Customer

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Prompt efficient service I required an update to my Sync 3 system. I was able to get a next day appointment and waited for the car. Fast service .Coordinated by Jeff and Tany I required an update to my Sync 3 system. I was able to get a next day appointment and waited for the car. Fast service .Coordinated by Jeff and Tanya who always show dedication to customer. More

by jlt351 Verified Customer Verified Customer

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Sunroof repair After 3 visits for the same problem. The crew was very helpful in assisting me with car/truck rentals and accommodate my needs and work schedule. After 3 visits for the same problem. The crew was very helpful in assisting me with car/truck rentals and accommodate my needs and work schedule. More

by BRAVES0209 Verified Customer Verified Customer

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