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Jeremy Olsen
Jeremy Olsen at Lithia Hyundai of Reno

Jeremy Olsen

Service Manager

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.1
92 Reviews

Dealership Experience

11 yrs, 6 mos

Industry Experience

26 yrs, 6 mos

4.1

92 Reviews

92 Reviews of Jeremy Olsen

July 08, 2023

Dealership Rating
Employee Rating

Friendly staff, excellent sales team and an overall welcoming atmosphere. The service staff is the best Reno has to offer! More

by BETHANDREWS0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Dunham , David Lennox

Jul 10, 2023

Lithia Hyundai of Reno responded

Thanks for the awesome review, Beth! It's our pleasure to provide you with a top-notch experience at Lithia Hyundai of Reno. We'll see you again soon!

July 01, 2023

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Lance is a great service writer. Personable, goes above and beyond to take care of costumers needs More

by KANTHSAN80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Bryan Mazariegos

Jul 03, 2023

Lithia Hyundai of Reno responded

Thanks for the shout-out to Lance! We'll be sure to pass this along to him. The Lithia Hyundai of Reno team is always eager to help and, until next time, we wish you safe travels!

June 28, 2023

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Employee Rating

The entire service department team went out of their way to ensure that the transmission problem I experienced was completely resolved. I greatly appreciated the empathy shown to me. More

by Spenard
Service Price Transparency
Recommend Dealer
Yes
Jun 29, 2023

Lithia Hyundai of Reno responded

We're always happy to help! Thanks for trusting us with your vehicle's care!

June 27, 2023

Dealership Rating
Employee Rating

Lance Smith, the assistant service manager and Jeremy Olson the service manager more often than not did not respond to emails and voicemails which was very frustrating for me. More

by Tina
Service Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Jun 28, 2023

Lithia Hyundai of Reno responded

Hi Tina, thank you for taking the time to share your feedback with us. I apologize for our lack of communication and would love to discuss this with you further. Please reach out to me below when convenient, thanks. Andrea McGiffin Customer Relations Manager 775-682-3368 andreamcgiffin@lithia.com

June 19, 2023

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Ryan Newton is a stand up guy. No BS and will always try and get you the best deal possible. Very easy to work with and would recommend to anyone looking for an honest man in a dis More

by JR 13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Otto Sandoval-Carpio, Iris Flores-Garcia, Kim Murillo, Gaby Temprano , Matt Ashton, Hannah Choquette, Maegan Minetto, Bryan Ogg, Ryan Newton

Jun 19, 2023

Lithia Hyundai of Reno responded

We're thrilled to hear about your great experience with Ryan! Our team is proud to offer an open and honest car-buying process for our valued customers. Thanks for stopping by!

June 06, 2023

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Beautiful service. My new tires are so amazing and the dealership was super clean and was able to get a lot of work done! More

by VAUGHN6302
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Donald Ostrom, Everett Clunie, Chantel Hughes, Bryan Mazariegos, Drea McGiffin , Matt Ashton, Paydon Chambers, Matt Franceschini

Jun 07, 2023

Lithia Hyundai of Reno responded

We're glad to see you're satisfied! Thanks for choosing Lithia Hyundai of Reno for your automotive needs!

May 16, 2023

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Amazing service. Extremely thorough and efficient work. I love my car and the experience of buying was so smooth. More

by Xtinamarie4
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lucas Bragg , Matt Ashton, Bryan Ogg

May 17, 2023

Lithia Hyundai of Reno responded

We appreciate the wonderful review! Thanks for choosing Lithia Hyundai of Reno and we look forward to many more visits in the future!

May 10, 2023

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Worthless, lying, enabler, zero customer service skills! !! He allows Service Advisers to insult customers, he dismisses his Service Adviser damage to customer car. More

by Ron Burgandy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Franceschini

May 11, 2023

Lithia Hyundai of Reno responded

We're sorry you feel this way and wish you well moving forward.

May 07, 2023

Dealership Rating
Employee Rating

Michael was great to work with. He was very professional and has great customer service. I didn’t feel pressured at all to purchase a vehicle. I am happy with my Hyundai Tucson tha More

by JEPSENCHRISTINA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith, Michael Costello

May 08, 2023

Lithia Hyundai of Reno responded

Congrats on the Tucson! We're pleased to hear Michael was patient and helpful throughout your experience at Lithia Hyundai of Reno. Until next time, safe travels and have fun!

April 23, 2023

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Employee Rating

Always good. ...our 5th new car in 7 years Our sales guy was great...in future will get another More

by DOGGYDOO1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chantel Hughes, Drea McGiffin

Apr 24, 2023

Lithia Hyundai of Reno responded

Thanks for the five stars and congrats on the new car! You're always welcome here at Lithia Hyundai of Reno and we wish you safe travels!

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