Jessica McGuffin

Mitchell Chrysler Dodge Jeep Ram responded

Donna, Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service. We look forward to welcoming you back, and your satisfaction is our priority. If you ever have any questions or need assistance, please don't hesitate to reach out.

Mitchell Chrysler Dodge Jeep Ram responded

Birdie, We truly appreciate you taking the time to share your positive feedback regarding your recent visit with our service department! Your kind words motivate us to continue delivering top-notch service with a smile. We truly appreciate your support and look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your wonderful review, and we're delighted to hear that you had a great experience with Heather and our team! We appreciate your feedback and are thrilled that you found our service professional and efficient. As for your comment about plugging in your tablet, we apologize for any inconvenience you experienced. We actually have charging stations conveniently located in front of our Jeep display area, which you can use during your next visit. We look forward to welcoming you back and continuing to provide top-notch service. Thank you for being apart of our Mitchell Chrysler Dodge Ram Jeep family!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that you found our services timely, as promised, and reasonably priced. Your satisfaction is important to us, and we look forward to serving you again in the future.

Mitchell Chrysler Dodge Jeep Ram responded

Louis, Thank you so much for taking the time to share your kind words about your experience with us. We truly appreciate your feedback and are thrilled to hear that you had such a positive experience. Our team is committed to providing the best service possible, and it's heartwarming to know that you felt well taken care of. Your words of encouragement mean a lot to us, and they motivate us to continue delivering excellent service to all our customers. We're always here to help and look forward to serving you for many more years to come!

Mitchell Chrysler Dodge Jeep Ram responded

Greg, Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty as a repeat customer and are glad to hear that your vehicle purchase experiences have been positive. We are, however, deeply sorry to hear about your recent service visit. We understand how valuable your time is, and we sincerely apologize for not meeting your expectations in terms of punctuality. Your point about the appointment schedule is well taken, and we fully acknowledge that we should have been more efficient, especially for a morning appointment. We are continually working to improve our processes and ensure a smoother and more timely experience for all of our customers. If you ever decide to return to our service center, we will do our best to make sure you have a more efficient and pleasant experience. Your feedback is invaluable in helping us improve, and we hope to regain your trust. Warm Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you found our service to be very clean, professional, and efficient. Our team takes great pride in providing top-notch care to both our customers and their vehicles. We're looking forward to welcoming you back on your next visit and thank you again for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Don, Thank you for taking the time to share your feedback with us. We sincerely apologize for the delay in obtaining the necessary parts for your truck's repair. We understand how frustrating this can be and we truly appreciate your patience during this time. The shortage of parts due to backorders is an industry-wide issue and we are working diligently to expedite the process as much as possible. Our parts department is in constant communication with our suppliers to ensure that we receive the parts you need as soon as they become available. Please rest assured that your truck's repair remains a top priority for us and we are committed to completing the work efficiently and to the highest standards once we have all the required components. We apologize for any inconvenience this delay has caused you and we appreciate your understanding. Warm Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback! We're delighted to hear that you had a great service experience and we'll make sure to pass on your appreciation to Stan. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help!