Joshua Fichter

Professional Sales People Great people with an awesome personality and knowledge of the vehicles in & out, they had all the paperwork and vehicle ready to go just from trading Great people with an awesome personality and knowledge of the vehicles in & out, they had all the paperwork and vehicle ready to go just from trading a few emails back & fourth. More

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A truly painless car buying experience at Five Star Ford NRH I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I wa I would like to relate what a pleasant experience I had when recently looking for a car. Jerry Reynolds from the Car Pro Show, after hearing what I was interested in, suggested I call Joshua Fichter, the GM at 5 Star Ford NRH. So I started out by making contact with Joshua, and described what I was interested in. I made plans to stop by on a Saturday afternoon. When I arrived at the dealership on Saturday, I was greeted by Joshua, who immediately introduced me to sales associate John Hilsinger to see what there was available for either a Ford Focus or a Ford Fusion. I quickly determined that a Ford Fusion would fit better. After looking at a couple of cars, I decided my prime candidate was a pre-owned certified 2016 Ford Fusion. I was 95% certain but wanted to think on it a couple of days. Fortunately it was still available on Tuesday. I took a test drive and decided this was what I wanted. I returned the following Saturday to take delivery. Thanks again for a truly painless and dare I say enjoyable auto buying experience! More

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This was the best truck trade I have ever made. I was treated with total respect and everything was explained to the exact penny. I left with total trust of the dealership and all of the employees. I was treated with total respect and everything was explained to the exact penny. I left with total trust of the dealership and all of the employees. I felt like I had the red carpet treatment. This was my second vehicle traded here and there will be more in the future. I have always spoke very highly about this dealership and I will always continue to. Before driving off with my new XLT, I got to experience the world famous "TUT" experience in the finance department. I walked away with not only a great new vehicle but an education in the financial end of car buying. He really knows the business and is a great asset to the dealership. More

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F150 purchase I purchased a new F150 only to find numerous mechanical flaws. Joshua Fichter was great he held my hand thourgout the 3 week ordeal.I ended up with a I purchased a new F150 only to find numerous mechanical flaws. Joshua Fichter was great he held my hand thourgout the 3 week ordeal.I ended up with another truck.Justin Allerhelligen was very helpful setting up the sync and delivering the truck,,I am now completely satisfied and have already referred my son and business partner to 5 star,,,,,frankprochaska More

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Couldn't have asked for a better experience From the time I got to the dealership Mario was very helpful and more knowledgeable than any other sales person I have ever dealt with as far as knowl From the time I got to the dealership Mario was very helpful and more knowledgeable than any other sales person I have ever dealt with as far as knowledge of the vehicles he was sellin . He went out of his way in researching vehicles for me to find what I needed and wanted. Even though my first intention was to trade in two vehicles and purchase a new truck after having my questions answered I decided to keep my current truck and trade in my other vehicle for a new commuter car that would accommodate me and my three year old. And even though my credit isn't perfect Maria and the finance team got me into the vehicle I wanted and on the terms I was comfortable with. By far this was the best experience in purchasing a new vehicle that I have ever had. They have earned a lifelong customer through this experience. More

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Great buying experience, no pressure just great service. My son purchased a F150 from Josh 2 years ago, so when I was in need of a new vehicle I contacted Josh again. Same great experience Ryan had with Josh My son purchased a F150 from Josh 2 years ago, so when I was in need of a new vehicle I contacted Josh again. Same great experience Ryan had with Josh, he goes above and beyond to insure you are happy and satisfied with your purchase. More

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Professional and Friendly atmosphere The employees at Five Star Ford are among the most professional and friendly staff we have dealt with when purchasing a vehicle. Our sales person, Al The employees at Five Star Ford are among the most professional and friendly staff we have dealt with when purchasing a vehicle. Our sales person, Alayna, literally worked with us all day to find the right vehicle at the right price. We got the vehicle we wanted at the price we needed and enjoyed the process. When we finally got to the finance department we were the recipients of the "Tutman Experience"--which made the final aspect of purchasing the vehicle less stressful than anticipated. My husband and I will be back to Five Star Ford the next time we are planning to purchase a vehicle. I highly recommend this car dealership--they do things right! More

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Fun and Friendly Our experience with this dealership was awesome. Alfred, Brieanna, Jimmy, Josh, and Sam were a joy to work with as well as entertaining. There was a Our experience with this dealership was awesome. Alfred, Brieanna, Jimmy, Josh, and Sam were a joy to work with as well as entertaining. There was absolutely no pressure sales tactics used here. It is a comfortable, relaxed atmosphere that makes purchasing a vehicle a fun activity rather than a stress filled experience. More

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Great Salesman Bashar (Bob) Nemri Thanks again for you're hard word on making the car deal happen. This is our second car that we bought from you. Great service! He did whatever he Thanks again for you're hard word on making the car deal happen. This is our second car that we bought from you. Great service! He did whatever he needed to do to make it happened. I would highly recommend Bob to family and friends. Thanks again Jennifer and Randy Blakemore More

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Great service and experience Went to this dealer via the Car Pro show. Met with Josh Fichter the GM personally who took me through the whole process quickly and seamlessly. No typ Went to this dealer via the Car Pro show. Met with Josh Fichter the GM personally who took me through the whole process quickly and seamlessly. No typical haggling and no pressured upsell. Got a great deal on my new 2016 F150 Lariat 4x4. Everything was customer-focused and personalized. The Finance guy was excellent ("Tutman"). Josh was great - and it felt like a family business. This will be my Ford dealer for life moving forward - could not be happier. More

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