Joshua Fichter

redeeming the Ford brand Five Star Ford is redeeming the Ford brand by being accountable and accommodating with some of the issues they have with the focus. Joshua Fichter GM Five Star Ford is redeeming the Ford brand by being accountable and accommodating with some of the issues they have with the focus. Joshua Fichter GM personally spent 30 min helping me get through a difficult situation, I can tell that he is a customer first kind of manager, and he doesnt try to sugar coat any issues. His candor and willingness to serve me is why Im still considering the Ford brand again on my next purchase. Thanks again Joshua and the Five Star NRH service team! More

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Great experience Nice to work with a dealership with great patience for its customers as they make a big purchase. We heard about the Ford deals being run on CarProUSA Nice to work with a dealership with great patience for its customers as they make a big purchase. We heard about the Ford deals being run on CarProUSA radio show and the review they gave the Expedition. After stopping in and taking one for a ride with Bob we were connected with Joshua and everything was easy. Bubba was great on helping us walk through the numbers. Overall it was a good experience. More

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Meeting Demands 👍 Randall Swindell was Fantastic to work with and was a tremendous help during this entire process, as was the manager Joshua Fichter! These guys went a Randall Swindell was Fantastic to work with and was a tremendous help during this entire process, as was the manager Joshua Fichter! These guys went above and beyond to meet my demands and deadlines! I got a Pretty Good deal on the Used Ford F-150 Truck, and they even threw in a couple things to make the Truck look and Perform better! I WILL definitely be buying my next Truck from these guys! Thanks again to everyone at Five Star Ford Including the Sales Staff, Service Staff, Finance Guys, and Desk Clerks for making this a Good Experience from beginning to End! 👍 More

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Absolutely Amazing My family has been buying cars from here for as long as I can remember and our experience is always the same: top notch customer service. This was my My family has been buying cars from here for as long as I can remember and our experience is always the same: top notch customer service. This was my first time purchasing a car all on my own and they made the process so easy and answered every question I had completely truthfully. I can’t imagine going anywhere else, they have my business for life as far as I’m concerned! More

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Very positive purchase experience We were looking to get out of a lease and knew Ford was offering some great deals on the Fusion. Five Star Ford was recommended by others in our comm We were looking to get out of a lease and knew Ford was offering some great deals on the Fusion. Five Star Ford was recommended by others in our community so we decided to stop by. We had done extensive research so we knew where we wanted to be financially. We were allowed to browse the cars on the lot without any representatives pressuring us. We went to the reception desk and they paged a sales person. Jonathan was friendly and professional. We were honest with him and he treated us with respect and class. We have purchased a number of cars in the past and are familiar with the back and forth but at no time did we feel pressured or uncomfortable. Once we got close to the payment we wanted, Jonathan introduced us to Tut. Tut was very energetic, intelligent, and confident. Tut reviewed all the numbers but we wanted a lower interest rate which Tut was able to accomplish. Tut explained all the options and dealer add-ons but didn't pressure us for any of them, he just let us decide. Jonathan, Tut, and Joshua (sales manager) all worked very hard to make a deal that made us comfortable. The staff stayed well past closing (they close at 10pm but we were working the deal until after 11pm) and never once complained. We left with a 2019 Ford Fusion SE packaged just like we wanted for the payment we wanted. More

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Quick and Efficient Service! After my Car Pro Show introduction, the General Manager, Joshua Fisher sent me to Sam Limo, an expert sales person and everything went perfectly. Sam After my Car Pro Show introduction, the General Manager, Joshua Fisher sent me to Sam Limo, an expert sales person and everything went perfectly. Sam knows the Ford brands and he was able to educate me about the Ford Escape that I was interested in. Price negotiations were simple and quick and finance was a breeze. If it weren't for the Memorial Day holiday, I would have been in and out in just a couple of hours driving my my new Escape. I highly recommend 5 Star Ford! More

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Happy repeat customers My 2nd vehicle purchased at 5 star ford, love the vehicles and the dealership and people are great! Can’t wait to return for my 3rd vehicle! Nick Co My 2nd vehicle purchased at 5 star ford, love the vehicles and the dealership and people are great! Can’t wait to return for my 3rd vehicle! Nick Cox and Jesus Valles thank you for all your work and helping me with my purchase. Love my XLT Explorer! More

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A Very Good Experience I had the occasion to deal with Joshua Fichter and Marisa as the result of an unfortunate incident. They made sure that the end result was a satisfact I had the occasion to deal with Joshua Fichter and Marisa as the result of an unfortunate incident. They made sure that the end result was a satisfactory resolution that I believe we all felt good about. After our initial meeting,Marisa took the lead in dealing with me. I found her to be quick to respond,even as I found out,I had texted her when she was home sick or I had contacted her when she was on her day off. I have bought Fords all of my adult life. The last truck that I had bought from a competing dealership in Grapevine,had just about soured me on the brand,not because of the truck,but the people I dealt with there. Unlike Joshua,their General Manager had no desire to hear my complaint and made only,finally a half hearted attempt to contact me. My wife will be replacing her car in the near future and I am sure the first call we make will be to Marisa. More

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Treats You As Family If you want to be treated like family and valued as a customer then come to 5 Star Ford. They truly care about you and your family and will work extre If you want to be treated like family and valued as a customer then come to 5 Star Ford. They truly care about you and your family and will work extremely hard to take care of you and your family. Do not waste your time going anywhere else. Their sales and service department is the best!!! Do yourself a favor and become part of the 5 Star Ford family. More

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Exceptional Experience 5 Star Ford went above and beyond to make our Truck Buying Experience a Success. Our Sales Person, Marisa Thompson jumped through hoops to get our tr 5 Star Ford went above and beyond to make our Truck Buying Experience a Success. Our Sales Person, Marisa Thompson jumped through hoops to get our truck delivered to the lot and additional features added a week before planned. And the GM of 5 Star Ford is Top Notch! More

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