Joshua Fichter

Quick, easy and best pricing This dealership has an extremely large selection of vehicles, informative salespersons and finance department. David H. spent a good amount of time e This dealership has an extremely large selection of vehicles, informative salespersons and finance department. David H. spent a good amount of time explaining their process and also showing me how to work everything in the truck I purchased. Tut was both funny and forthcoming during completion of the paperwork, taking great pains to show me everything he was doing on the computer and how the numbers crunched. Next time I need another Ford, I'll definitely be back. More

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Great new car buying experience Let me start off by saying that Joshua Fichter has to be the most involved General Manager I've ever seen. The way he takes care of his customers and Let me start off by saying that Joshua Fichter has to be the most involved General Manager I've ever seen. The way he takes care of his customers and employees displays true leadership and caring. Joshua went out of his way to make our experience the best we've ever had. David Hardick was hands down the best salesman we've ever had. David took the time to understand what we wanted and worked very hard to make sure we were happy. We will always use David in the future and will refer as many friends and family to him as we can. We have purchased many new Ford vehicles from all over the country. 5 Star Ford was absolutely the best dealership that we've worked with. No matter where we live, we will always come back to this dealership to make our purchases. 5 star Ford is now a member of our family. More

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Great purchasing experience We have been Ford customers for years. After moving to the DFW area a few years ago, we had trouble finding that friendly, family dealer that we were We have been Ford customers for years. After moving to the DFW area a few years ago, we had trouble finding that friendly, family dealer that we were looking for. We found the perfect fit for us at 5 Star ford on 3/17/18. We were greeted immediately by Hector Cojulun. We explained to Hector what we were looking for, and he patiently walked us through our decision process, including two test drives. We felt comfortable and relaxed to make our decision at our pace. After deciding on our new vehicle, we were professionally led through the finance options until we settled on one. We spent several hours with Hector, which was perfect. It allowed us to make informed decisions with no pressure. We were introduced to several people at 5 star who are instrumental in the after purchase experience. Everyone there was very gracious, polite, and welcoming. We can honestly say that we have found the dealership that we have been looking for during our seven years in the Metroplex. Thank you 5 Star Ford for making our latest vehicle experience a pleasant experience! More

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Straight forward business and an amazing experience! As first time buyers, we went to many dealerships to check out our options. Each dealership gave us the feeling that they were trying to take advantag As first time buyers, we went to many dealerships to check out our options. Each dealership gave us the feeling that they were trying to take advantage of our naivety. When we went to Five Star Ford, they were very honest and straight forward with us. They explained things in terms we understood and got us a great deal without the run-around. We truly felt like we were a part of their family and they cared that we got a good deal on a car we loved. We left feeling confident and excited. We will definitely be taking my business back to them! More

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Very good truck buying experience I recieved the the red carpet treatment from the make ready man who was in the lot ask if he could help me I ask for Joshua or. Rick he lead me to Ric I recieved the the red carpet treatment from the make ready man who was in the lot ask if he could help me I ask for Joshua or. Rick he lead me to Ricks office I had spoke to RICK on ph earlier he had several Clients and set up with Lee Clanton he checked inventory found what I requested did road test Made deal I was happy with went to F&I where Joe did the paperwork in less than two hours I was out the door window tint bed lined trailer brake controls installed picked up next morning Happy,Happy,Happy thanks Joshua RICK Lee Joe Christan Jimmy best car buying experience I ever had More

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Great car buying experience Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every s Five Star helped us get a new vehicle that was exactly what we wanted at a great price. The sales process was easy and they walked us through every step. We've worked with other Ford dealerships and the experience at Five Star was far superior. They are the only Ford dealer I would ever consider in the future. More

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Five Star Ford is THE place to buy a car! The entire staff at Five Star Ford is absolutely the best! I and my family have purchased cars here for over 15 years, and Alfred El-Darazi has sold u The entire staff at Five Star Ford is absolutely the best! I and my family have purchased cars here for over 15 years, and Alfred El-Darazi has sold us approximately 7 cars! I walk in and tell him what want and he says "What color and what paymenr?" I loved meeting Joe Vasquez in Finance too. They make you feel special and always welcome. Wouldn't deal anywhere else. More

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Great experience at Five Star Ford in North Richland Hills! I've leased my last 3 vehicles from Five Star Ford and have always had a great experience. They make it very easy and painless to turn in my previous I've leased my last 3 vehicles from Five Star Ford and have always had a great experience. They make it very easy and painless to turn in my previous vehicles. The staff is very professional, friendly, never pushy and spends a lot of time making sure I find the right vehicle to fit my needs. I will always go back to Five Star Ford for all my future vehicles! More

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Not just another number I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, I purchased a new 2018 F150, subsequently the engine failed two weeks after purchase. The dealership did a great job in keeping in contact with me, although the parts were hard to get from Ford, due to the truck being so new, They were finally able to get the new engine and get it installed, however during testing there was some kind of failure with the new engine. I met with Joshua Fichter, the dealership's general manager, and he immediately went to work on getting me a new truck. I dealt with Robert Morgan - service director, Johnny Tisdale -service drive manager, Ezra McDaniel - service advisor and two other advisors Ron Baron and Odie Terry. Everyone was very understanding and did everything to make a bad situation as pleasant as it could be. They really made me feel like my business mattered even though they are a very high volume dealer, I never felt like I was just a number to them. They empathized as if it was them in my situation and did everything within there control to make me happy. At no time did I ever feel like the dealership did anything wrong, I was just the person in a bad situation. I can't stress enough how important the general manager, Joshua Fichter made me feel as thought my business and satisfactions were of the utmost importance. They have proven that when you have a legitimate problem they are in the trenches fighting for their customers to make it right. That is why they have earned my highest respect and a customer for life. Many individuals could have found all the bad in this situation, but Five Star Ford, North Richland Hills, worked so hard on my behalf there was no way I had any room to complain. Thank you again; Joshua Fichter, Ezra McDaniel, Robert Morgan, Johnny Tisdale, and the additional service advisors Odie Terry and Ron Baron for making me feel like a valued customer! More

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Went above and beyond to ensure I was happy I had an issue with a 2017 model vehicle where I was spending way more time in the service department than I should have with a brand new vehicle. Ro I had an issue with a 2017 model vehicle where I was spending way more time in the service department than I should have with a brand new vehicle. Robert, Joshua, and Rick Dike made sure that I was taken care of and worked through a deal with me to get into a different vehicle. I would say this was a very special circumstance that led to this decision, but they didn't take it lightly and made sure I was taken care of. I can't recommend these guys more for the customer service they provided to me. More

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