Kiaira Nash

Mitchell Chrysler Dodge Jeep Ram responded

Robert, We truly appreciate you taking the time to share your positive experience regarding our Service Department and it is wonderful to hear that our team went above and beyond to identify and resolve the issue with your truck. Customer satisfaction is our top priority and we strive to provide exceptional service to all our valued customers. Your feedback is greatly appreciated and serves as motivation for us to continue delivering the highest level of service. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Stephen, Thank you so much for taking the time to rate our Service Department five-stars! We greatly appreciate your kind words and are thrilled to hear that your experience with us was excellent. We are delighted to have Reggie and a dedicated team who consistently go above and beyond to meet our customers' needs. We will make sure to pass along your appreciation to Reggie and the entire service department. They will be delighted to know that their efforts have made a positive impact on your experience. Thank you for choosing Mitchell Chrysler Dodge Ram Jeep!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Kiara has provided you with exceptional service as a service advisor. Your kind words about her helpfulness, knowledge, outgoing nature and politeness mean a lot to us. We'll be sure to pass along your feedback to Kiara and recognize her for the excellent service she has provided. Customer satisfaction is our top priority and we're glad to know that Kiara has made a positive impact on your experiences at our dealership. Once again, thank you for your kind words and your continued trust in our services. We look forward to serving you again soon!

Mitchell Chrysler Dodge Jeep Ram responded

Donald, Thank you for taking the time to share your feedback about our service department. We're thrilled to hear that you had an awesome experience with us! Providing exceptional service is our top priority, and it's wonderful to know that we met your expectations. We appreciate your kind words regarding Josh Maloy. He has indeed been an invaluable member of our team and we understand that his departure has left a void. We value your loyalty and trust in our dealership and we want to assure you that we are continuously working to maintain the highest standards of service excellence. Once again, we appreciate your kind words and your continued support. We look forward to serving you in the future and exceeding your expectations!

Mitchell Chrysler Dodge Jeep Ram responded

Joe, Thank you for taking the time to share your feedback with us. We greatly appreciate your positive comments regarding our Service Department. We strive to provide exceptional service across all our dealerships and look forward to helping you with all of your vehicle needs for many more years to come!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review! We greatly appreciate your loyalty and trust in our services even after moving out of the area. It means a lot to us that you continue to choose us for your oil change package, despite the distance. Should you ever need any assistance or have any questions, even from afar, please don't hesitate to reach out to us. We are committed to providing exceptional service to all our valued customers, regardless of their location.

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Richard, Thank you for sharing your feedback regarding your recent service experience with us. We apologize for any inconvenience or frustration caused by the issue you encountered upon picking up your truck. We will have a member of our Service Department reach out to you shortly to gather more information. Our team is committed to ensuring that all our customers receive the high-quality service they deserve and we appreciate your patience and understanding in this matter. Thank you, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Mr. Rodriguez, We sincerely apologize for the negative experience you had with our dealership's service department. As a business, we deeply value and appreciate the sacrifices made by veterans like yourself, and we strive to provide exceptional service to all members of our community. We would like to clarify our policy regarding the sourcing of parts. Our requirement to use parts purchased through our dealership is primarily aimed at ensuring the highest level of quality and reliability for our customers' vehicles. By using supplied parts through our dealership, we can guarantee their authenticity and compatibility with your Jeep. Furthermore, this policy also helps us take responsibility for the work we perform. In the unfortunate event that something goes wrong during the repair process, using parts sourced directly through our dealership allows us to have full liability and ensure that any necessary warranty claims or adjustments are handled promptly and effectively. However, we understand that this policy may not have been adequately communicated to you and we apologize for any frustration or miscommunication that may have arisen as a result. Your feedback is invaluable to us and we will take it into serious consideration as we continuously strive to improve our customer service and communication. Once again, we apologize for any frustration or disappointment this may have caused. Best Regards, Mitchell Chrysler Dodge Ram Jeep

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for taking the time to leave us a review, we are thrilled to hear that you had a great experience with our Sales Department. Providing top-notch service is always our goal, and we're delighted that we met your expectations. We're excited to know that you're already looking forward to your next purchase with us. We assure you that we'll continue to deliver the same level of excellence and assist you in finding the perfect vehicle to meet your needs!

Mitchell Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your feedback and rating our dealership five-stars! It is wonderful to hear that you were taken care of in polite and timely manner and that you had a positive experience on your recent visit. We look forward to serving you in the future and providing you with the same level of excellent service.