Kiaira Nash

Mitchell Chrysler Dodge Jeep Ram responded

Johnny, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our customer service to be very good and our communication excellent throughout the repair process. Addressing your concerns and ensuring your satisfaction is always our top priority. We truly appreciate your recommendation and look forward to serving you again in the future. If you ever need anything else, don't hesitate to reach out.

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your feedback and for choosing us for your repair needs. We apologize for any inconvenience caused by the wait for the PTU to be shipped from the factory, even though it was under warranty. We're glad to hear that overall you had a great experience with us. We'll definitely take your suggestion into consideration regarding washing cars that may be parked for an extended period, especially during pollen season. Your input helps us improve our services. If you have any further questions or concerns, please don't hesitate to reach out. We appreciate your business and hope to serve you again in the future.

Mitchell Chrysler Dodge Jeep Ram responded

Wow! Thank you so much for sharing your outstanding experience with us! We're thrilled to hear that from the moment you walked in, you felt welcomed and valued by our team. Providing genuine warmth, expertise, and patience is what we strive for, and we're delighted it made your car-buying journey exceptional. It's fantastic to know that our transparent communication and efficient service made the purchasing process seamless for you. Your recommendation means the world to us, and we're here to continue providing top-notch service and support whenever you need us. Thanks again for choosing us, and we look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your kind words! We're thrilled to hear that Ms. Nash and our entire staff provided you with helpful, pleasant, and professional service. Maintaining a clean and comfortable waiting area with complimentary snacks is important to us, and we're glad it added to your experience. We appreciate your feedback and hope to welcome you back again soon!

Mitchell Chrysler Dodge Jeep Ram responded

Dayquon, Thank you for your kind words! We're delighted to hear that Kiaira was able to provide you with such helpful and professional service. Keeping our customers informed and ensuring they have a positive experience is always our goal. We truly appreciate your feedback and look forward to assisting you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

We're thrilled to hear about your positive experience with us! Making it easy for you to schedule appointments and providing prompt service are top priorities for us. We're glad our repair time met your expectations and that you found our facilities clean and inviting. Our team works hard to ensure every aspect of your visit is enjoyable. Thank you for recognizing their courtesy and knowledge. If you ever need assistance again, don't hesitate to reach out. We appreciate your business!

Mitchell Chrysler Dodge Jeep Ram responded

Thank you for your patience and understanding during the wait for your parts. We sincerely apologize for any inconvenience caused by the delay. We're grateful for your recognition that unforeseen circumstances can sometimes lead to back-ordered parts, and we appreciate your understanding in this matter. We're glad to hear that Kiaira provided you with great communication throughout the process. Keeping our customers informed and updated is a top priority for us, especially during challenging situations like this one. Your feedback helps us improve, and we're committed to providing even better service in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Thank you for choosing us for your automotive needs.

Mitchell Chrysler Dodge Jeep Ram responded

Steven, We're delighted to hear that you had a positive experience with our staff, particularly with Kiara going the extra mile for you. Providing exceptional service is what we strive for, and it's wonderful to know that Kiara's dedication made a difference for you. We appreciate your feedback and your business. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future!

Mitchell Chrysler Dodge Jeep Ram responded

Buck, Thank you for sharing your detailed feedback with us. We genuinely appreciate your loyalty and the opportunity to serve you. We're thrilled to hear that your most recent experience with us was a positive one, especially with the prompt repair of your vehicle. However, we understand your frustration with the inconsistencies in service quality during previous visits. Your feedback regarding the delays in the oil change and the oversight in parts ordering is concerning, and we sincerely apologize for any inconvenience this may have caused you. We're grateful for your recognition of Kiara's exceptional service and the assistance provided by Reggie and our team. Rest assured, we're committed to addressing the issues you've raised to ensure a more consistent and improved experience moving forward. Your continued trust in our dealership means the world to us and we're dedicated to exceeding your expectations in every aspect of our service. If there's anything specific we can do to further enhance your experience or address any concerns, please don't hesitate to reach out to us directly. Thank you for choosing us as your go-to dealership for your vehicle needs. We look forward to serving you again and providing you with the outstanding service you deserve.