Kiaira Nash

I put my truck in for a recall to be corrected and also have my driver's side door lock fixed. I knew I wouldn't be charged for the recall, but the door work would. No worries. I get a text message stating have my driver's side door lock fixed. I knew I wouldn't be charged for the recall, but the door work would. No worries. I get a text message stating it would be $120 and I can pick it up at the end of the day. Upon arrival at 4:30pm I found out that the door didn't get fixed, but the part was on order. The $120 was for diagnostics that I didn't ask for or want, I was never asked for that service. I was then told that it will be an ADDITIONAL $460 for the door to be fixed and was quoted 1.5hrs to fix it once the part arrives. The part is $60, so $400 for 2hrs of labor (200/hr.). I understand that dealerships are more expensive but to me this was very deceptive by making me think my truck was being fixed but instead was getting a service I never asked for but was charged. I had a really bad experience with my jeep 11 years ago when the dealership was Tim Whitehead and was taking a chance that new owner and new location would hopefully be a better experience but looks like I was wrong. I was even wanting to inquire about trading in my current vehicle for another one once fixed but I guess I'll be taking my business elsewhere. More

by nickterry Verified Customer Verified Customer

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Great service and awesome group of people. Really go above and beyond for their customers. Really go above and beyond for their customers. More

by SeanC Verified Customer Verified Customer

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Could not even get my repairs done as they decided to move locations the day I was scheduled for. Inconsiderate and waste of time! No heads up given to customers just sitting there. move locations the day I was scheduled for. Inconsiderate and waste of time! No heads up given to customers just sitting there. More

by kellylong75 Verified Customer Verified Customer

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Kiaira was great from start to finish with assisting me with my car being serviced with my car being serviced More

by dwilliams109 Verified Customer Verified Customer

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Fast and reliable it was a great pleasure to work with them. Look forward to seeing them real soon. them. Look forward to seeing them real soon. More

by Donniekjv1611 Verified Customer Verified Customer

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Good attention, good Work, and Frenly, thanks you for your attentions and service,Professional people your attentions and service,Professional people More

by CNT AUTOMOTIVE Verified Customer Verified Customer

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They did a great job with the installation of our brake controller. Everything was completed on time. controller. Everything was completed on time. More

by hank.locklar Verified Customer Verified Customer

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They do a pretty good job. No issues with the staff. The service tech was very fast. No issues with the staff. The service tech was very fast. More

by adukes_007 Verified Customer Verified Customer

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Scheduling had ahiccup about the ability to service my Promaster, however the team come through with a solution and made the situation work. I was disappointed in the lead time for service 2 months is qu Promaster, however the team come through with a solution and made the situation work. I was disappointed in the lead time for service 2 months is quite a long time due to lack of certified technicians. More

by erikhardy Verified Customer Verified Customer

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your people are good but why is 5 qts of oil $20 more expensive then at your Mazda dealership? expensive then at your Mazda dealership? More

by rlsscrisp Verified Customer Verified Customer

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