Lance Smith

I had a 2022 Santa Fe that had 40,000 miles on it when I had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t worry about the time needed for repair. Later when it had 48,000 miles on it I had to have it towed because the other two fuel injectors failed. This time I didn’t have a car to drive while it was fixed. I was told by my service advisor that because it was in warranty Lithia would pay for a rental car as they did not have any loaner cars available. Well it took two weeks to replace all 4 of the fuel injectors. My rental bill was $900. I submitted my request for reimbursement and was told that it would be reviewed and I would hear back it they decided to reimburse me. I received emails with questions regarding my submission. The last one want proof that I paid the dealership for the repairs. I sent in the receipt where it was 0 because it was covered under warranty. There is no cancelled check or other proof that I paid 0. Obviously the local sales rep does not know that his company does not readily refund customer for rental cost even if the problem is within warranty. I can’t believe that this is how a company treats its customers. They should have replaced all 4 of the fuel injectors the first time and they certainly should reimburse for the rental costs when they keep your only car for two weeks to replace parts that failed before the warranty expires. I also purchased and extended warranty beyond the regular 60,000 miles. I have not heard back from the company regarding reimbursement yet (over two months) and I doubt that I will receive anything from them. I have since sold my Santa Fe and would never buy one again nor encourage anyone else from buying one. I don’t blame the local service rep but I do feel the company is not supportive of those who buy their vehicles. More

Report | Print

It's a pleasure dealing with this company. Lance Smith is awesome to work with. Always goes the extra mile to help you out. Lance Smith is awesome to work with. Always goes the extra mile to help you out. More

by MAMBO8 Verified Customer Verified Customer

Report | Print

Had a recall on my car, I have to say the customer service was great. They stayed in contact and were very helpful. service was great. They stayed in contact and were very helpful. More

by jeanirvin73 Verified Customer Verified Customer

Report | Print

They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More

by Timothy Verified Customer Verified Customer

Report | Print

Clean several people to ask questions and very busy It was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they are trying to handle More

by PHILRIVERA81 Verified Customer Verified Customer

Report | Print

Everything is a lie and miss leading. Still have not been called about the part for my car. Will never recommend this company Still have not been called about the part for my car. Will never recommend this company More

by Mariepennington77 Verified Customer Verified Customer

Report | Print

Excellent Service is exceptional. I am on my third sonata from Lithia Lance is great I am on my third sonata from Lithia Lance is great More

by Mile Verified Customer Verified Customer

Report | Print

Lance is great. This is my third sonata with him. I travel from Carson City This is my third sonata with him. I travel from Carson City More

Report | Print

Building is starting to look rundown. Waiting are is ok. Waiting room is ok. Building is starting to look rundown. Waiting are is ok. Waiting room is ok. Building is starting to look rundown. More

by DEEDRA25 Verified Customer Verified Customer

Report | Print

They’re great. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. They’re like family. They are the BEST in sales and service. Won’t go anywhere else. More

by RICHVANDINE Verified Customer Verified Customer

Report | Print