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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.6

864 Reviews

4.6

864 Reviews

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864 Reviews of Lance Smith

December 13, 2025

Dealership Rating

Employee Rating

Always great to work with them Always great to work with them! Quick and honest! On time them! Quick and honest! On time More

by GINALEONHARD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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December 06, 2025

Dealership Rating

Employee Rating

Excellent Service. Lance is an exceptional and very knowledgeable and helpful. Great customer service all around! Lance is an exceptional and very knowledgeable and helpful. Great customer service all around! More

by CJPARKER49

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Dec 08, 2025 -

Lithia Hyundai of Reno responded

We're pleased to hear that Lance made your experience exceptional! Thank you for choosing Lithia Hyundai of Reno. We hope to see you again down the road! Safe travels!

December 05, 2025

Dealership Rating

Employee Rating

People at the dealership were friendly and attentive from the time I walked in. Lance was very informative and communicated the process of the repair and timeline of repairs. the time I walked in. Lance was very informative and communicated the process of the repair and timeline of repairs. More

by BURLEIAB

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Dec 06, 2025 -

Lithia Hyundai of Reno responded

Thank you for the stellar review of Lance and the team! We appreciate you choosing Lithia Hyundai of Reno and we hope to see you again down the road. Safe travels!

December 01, 2025

Dealership Rating

Employee Rating

Dealership is clean,it has many vehicles to look at and choose from both new and used. choose from both new and used. More

by Rick

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 02, 2025 -

Lithia Hyundai of Reno responded

We love hearing from our customers and are pleased to learn about your satisfaction with your recent visit, Rick! Please let us know how we can serve you in the future at Lithia Hyundai of Reno.

November 29, 2025

Dealership Rating

Employee Rating

Friendly staff that treat customers with respect and care. Quality of service is very reliable. care. Quality of service is very reliable. More

by MICHAELLEONHARD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Dec 02, 2025 -

Lithia Hyundai of Reno responded

Thank you! We’re thrilled you had a positive experience with our friendly team and that you find our service reliable. We appreciate you choosing Lithia Hyundai of Reno!

November 23, 2025

Dealership Rating

Employee Rating

Lance has always been attentive to my needs and always is professional Attentive professional courteous professional Attentive professional courteous More

by DWNHOMBLUZ

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Nov 24, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with Lance! We will be sure to pass along your kind words. We hope to serve you again at Lithia Hyundai of Reno!

November 19, 2025

Dealership Rating

Employee Rating

Well, I took my car in for a diagnosed check. They came back with the four things wrong with it so I decided to do the three things that I thought would fix it but come to find out after I paid $ They came back with the four things wrong with it so I decided to do the three things that I thought would fix it but come to find out after I paid $1500 to get them fixed now they say it's my engine so I paid $1500 for nothing. I want my money back. More

by tahoekel98

Verified Customer

Recommend Dealer

Other Employees Tagged: Lance Smith

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Nov 19, 2025 -

Lithia Hyundai of Reno responded

Kelly, Thank you for taking my call, I look forward to getting this figured out for you tomorrow. Until then if you have any questions, comments or concerns, my direct number is 775-682-3352, or I can be reached by email at SRobert@lithia.com Scott Scott Robert Customer Relations Manager Lithia Hyundai of Reno 775-682-3352 SRobert@lithia.com

November 18, 2025

Dealership Rating

Employee Rating

Everyone was friendly. The service was quick. Everyone was friendly. The service was quick. I didnt have any issues. The service was quick. Everyone was friendly. The service was quick. I didnt have any issues. More

by danktgames

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Nov 18, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your feedback! We're happy to hear our team took such good care of you and that you had a seamless experience. See you next time at Lithia Hyundai of Reno!

November 18, 2025

Dealership Rating

Employee Rating

The dealership workers know me, value my business with them, and always bend over backwards to meet our needs! them, and always bend over backwards to meet our needs! More

by frappe_spriest_3i

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Nov 18, 2025 -

Lithia Hyundai of Reno responded

Thank you so much for your feedback! We appreciate your continued trust and support. See you next time at Lithia Hyundai of Reno! Take care!

November 16, 2025

Dealership Rating

Employee Rating

Very nice people and their service is excellent. I would recommend people there at Hyundai Dealership. I would recommend people there at Hyundai Dealership. More

by epouli64

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 18, 2025 -

Lithia Hyundai of Reno responded

We're so pleased to hear your kind words! Thank you for choosing Lithia Hyundai of Reno and for recommending our team. Safe travels ahead!