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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.7

799 Reviews

4.7

799 Reviews

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799 Reviews of Lance Smith

April 20, 2025

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Employee Rating

Poor communication and no loaner car available when they keep your car for two weeks. keep your car for two weeks. More

by M.KAYLA27

Verified Customer

Recommend Dealer

Other Employees Tagged: Lance Smith

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Apr 22, 2025 -

Lithia Hyundai of Reno responded

Hello, Thank you for sharing your concerns. Your patience was much appreciated as we attended to your vehicle. If you are still seeking assistance, please contact me directly. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 18, 2025

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I would like to say that I’ve been with Hyundai for more than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lanc than 13 years. I’ve bought four cars from them. This has been the best place to buy cars that I’ve ever experienced and for the customer service Lance Smith is one of the finest young men very polite, very helpful and always goes out of his way to help you More

by CRANMORE_JUDY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Dylan Clunie, Robert Thomas, Devin Rogers, Drea McGiffin, Michael Costello

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Apr 21, 2025 -

Lithia Hyundai of Reno responded

Thank you for your loyalty and kind words about Lance Smith! We're delighted to hear that Lithia Hyundai of Reno has been a great place for your car purchases over the years. We look forward to serving you again in the future!

April 09, 2025

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Called for an estimate on Brakes & nobody returned my call. I went to another dealer & had them fixed. Also VERY VERY difficult to get Service workers to ANSWER the phone. I do like the guys & the call. I went to another dealer & had them fixed. Also VERY VERY difficult to get Service workers to ANSWER the phone. I do like the guys & the energy of the team but phone edict needs some major improvements! More

by RE.JAMIE1976

Verified Customer

Service Price Transparency

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Service Time

Service Communication

Recommend Dealer

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Apr 11, 2025 -

Lithia Hyundai of Reno responded

Jamie, I apologize for the communication issues you experienced. We strive to provide timely responses and it's disappointing to hear we fell short. Your feedback is valuable, and we'll work on improving our phone etiquette moving forward. If there's anything else you'd like to discuss or if you have further concerns, please feel free to reach out directly at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

April 05, 2025

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Always accommodating, fast service and job quality is exceptional. The service managers are awesome as well. I've used them since 2009 and have never been disappointed always 5 star service. exceptional. The service managers are awesome as well. I've used them since 2009 and have never been disappointed always 5 star service. More

by reno george

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Matt and Atillio and chelsea

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Apr 07, 2025 -

Lithia Hyundai of Reno responded

Reno, thank you for your loyalty and kind words about Lithia Hyundai of Reno! We're delighted to know our team consistently provides exceptional service. Looking forward to serving you again in the future!

March 29, 2025

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I’ve bought two cars from this dealership over the last ten years. I’ve had my oil changed and have had excellent service experiences. ten years. I’ve had my oil changed and have had excellent service experiences. More

by ALAN.KASS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tony Roach, Larry Farrell , Alex Monteu, Attilio Ravo

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Apr 04, 2025 -

Lithia Hyundai of Reno responded

Thank you for being a loyal customer of Lithia Hyundai of Reno over the years! We're delighted to hear about your positive service experiences and look forward to assisting with any future needs.

March 27, 2025

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I always have a great experience at this Hyundai. Lance Smith is very professional, friendly, and knowledgeable. Lance Smith is very professional, friendly, and knowledgeable. More

by GinaPrice

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Mar 28, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your positive experience with Lance and the team at Lithia Hyundai of Reno! We're delighted to know that our professionalism and friendliness made a difference. Looking forward to seeing you again soon!

March 23, 2025

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Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Mar 24, 2025 -

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 16, 2025

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The service department is always courteous. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. More

by KRISTA.LANE0309

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jeremy Olsen

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Mar 17, 2025 -

Lithia Hyundai of Reno responded

Krista, thank you for your loyalty and kind words about our service team at Lithia Hyundai of Reno! We're delighted to know you've had consistently positive experiences with us. Looking forward to serving you in the future!

March 15, 2025

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Dan Dunham (sales) and Lance (service) are great to work with. They are both very kind, helpful, and responsive. with. They are both very kind, helpful, and responsive. More

by reneemlopez

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Iris Flores-Garcia, Devin Rogers, Ryan Ferris, Dan Dunham , Bill Dayton

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Mar 17, 2025 -

Lithia Hyundai of Reno responded

Renee, we're delighted to hear that Dan and Lance provided you with such excellent service at Lithia Hyundai of Reno. Thank you for the kind words!

March 11, 2025

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Lance Smith was awesome! ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about avera ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about average...but he really was Great! More

by First time with Lithia

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 11, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno! We're delighted to hear that Lance provided exceptional service and made a positive impression. We appreciate your feedback on the rest of our team, and we'll strive to improve in those areas as well.