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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.6
864 Reviews
4.6

864 Reviews

864 Reviews of Lance Smith

November 16, 2025

Dealership Rating
Employee Rating

Lance is always great and Jake did a good job of communicating for this appointment 10/10 More

by GAVINTOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 18, 2025

Lithia Hyundai of Reno responded

Thank you, Gavin! We’re happy to hear Lance was great and that Jake communicated everything clearly.

November 12, 2025

Dealership Rating
Employee Rating

Great service! Friendly and helpful team members. Always happy to help and always appreciative of the services. More

by SOLE13
Recommend Dealer
Yes

Other Employees Tagged: Lance Smith

Nov 13, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your awesome feedback for the Lithia Hyundai of Reno team! We look forward to serving you in the future.

November 10, 2025

Dealership Rating
Employee Rating

I came back! This is the third time I’ve purchased a vehicle from Hyundai and my first time working with Joe! I absolutely love this place! I worked with Joe this More

by KJ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Steve Leveille, Tony Roach, Joe Vassallo , Phil, Karen

Nov 12, 2025

Lithia Hyundai of Reno responded

Congratulations on your new vehicle! We're thrilled to hear you had such a positive experience with Joe and the rest of our team at Lithia Hyundai of Reno. Thank you for your continued support and we look forward to serving you again in the future!

November 07, 2025

Dealership Rating
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Worst service department that I have dealt with from any dealership. Lies and unprofessionalism to cover for doing anything. To get management involved each time just to get something simple taken care of i More

by HKFERREN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jeremy Olsen

Nov 07, 2025

Lithia Hyundai of Reno responded

Heidi, Thank you for taking my call. Again, please accept my heartfelt apology for your less-than-stellar experience. If you need to reach me, my direct line is 775-682-3352, or SRobert@Lithia.com. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

November 04, 2025

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Employee Rating

Would haven't given it a 4 except that the problem I came in to have fixed reared it's ugly head again yesterday and evidently your servicemen have no idea what the problem is. The car stalls while in motion More

by dodgerbell
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Nov 05, 2025

Lithia Hyundai of Reno responded

Hello, Thank you for sharing these details. We understand how concerning and dangerous this issue can be, and we sincerely regret the inconvenience and frustration you’ve experienced, especially after investing in repairs. Your safety is our top priority, and we want to make sure this is addressed properly. I’d like to personally review your service history and collaborate with our technicians and Hyundai resources to identify a lasting solution. Please contact me directly at 775-446-5334 or srobert@lithia.com. Thank you for bringing this to our attention, and we appreciate the opportunity to make things right. Scott Robert Customer Relations Manager 775-446-5334 srobert@lithia.com

November 04, 2025

Dealership Rating
Employee Rating

All work was done well. The only thing I have to say is have the tech’s clean the steering wheel. Mine was so duty with grease. More

by THURNAUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 04, 2025

Lithia Hyundai of Reno responded

Thank you for your feedback and for choosing Lithia Hyundai of Reno! We apologize for the mess on your steering wheel, and we'll make sure it doesn't happen again. We hope to work with you again in the future! Safe travels!

November 03, 2025

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They were so good in our first visit, but when we come back a week later because something was wrong with the car, was the worse experience ever, very frustrating. More

by FLAKKITA77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Iris Flores Garcia

Nov 04, 2025

Lithia Hyundai of Reno responded

Hello, Thank you for providing this feedback. It’s important to us that every customer receives efficient and prompt attention whenever possible. I’m sorry to hear that your second visit did not meet the expectations set during your first experience, and I understand how frustrating that must have been. Your trust is important to us, and I’d appreciate the opportunity to speak with you directly to ensure your concerns about this matter are addressed. Please reach out to me at 775-446-5334 when you are available. Thank you, Scott Robert Customer Relations Manager srobert@lithia.com

November 01, 2025

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Employee Rating

Great service. Friendly staff. Gave me a complete explaination of the service provided. No issues whatsoever. More

by RSWANSON85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 03, 2025

Lithia Hyundai of Reno responded

Thank you for sharing your experience! We're pleased to know our team clearly explained everything and made you feel at ease. See you again at Lithia Hyundai of Reno! Safe travels!

October 30, 2025

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gone to this dealership for years. Lance Smith is my service man and Scott Robert. More

by KRISTINELUNA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Robert, Courtney Chienne

Oct 31, 2025

Lithia Hyundai of Reno responded

Thank you for your continued trust, Kristine! Lance and Scott will be thrilled to hear your kind words. We appreciate you being part of the Lithia Hyundai of Reno family!

October 30, 2025

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Employee Rating

Service is great willing to do anything to get the job done. Lance was great. More

by THURNAUG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney Chienne

Oct 31, 2025

Lithia Hyundai of Reno responded

Thanks so much for the kind words! We’re thrilled Lance made your experience great; he’s a rockstar. We appreciate you!

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