Dealer Reviews

Cars for Sale

Write a Review

Dealer Log In

Write a Review

Contact Me

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.6

864 Reviews

4.6

864 Reviews

Contact Lance Smith

Name

Email or Mobile Phone

Message

By clicking Send Message, you agree to receive automated texts to connect you to this dealership employee, to market and provide information, and to better serve you. Purchase is not required and you agree to our Terms of Use and Privacy Policy. Standard message and data rates may apply.

864 Reviews of Lance Smith

October 22, 2025

Dealership Rating

Employee Rating

Heather was very helpful and answered my concerns with my car. She is very efficient in what she does Lithia Hyundai is going to my go to for my next vehicle car. She is very efficient in what she does Lithia Hyundai is going to my go to for my next vehicle More

by KCHALLSTROM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos, Courtney Chienne , Chantel Hughes

Report | Print

Oct 27, 2025 -

Lithia Hyundai of Reno responded

It's awesome to hear Heather provided such helpful service at Lithia Hyundai of Reno. We are grateful for your business and look forward to helping you again in the future! Safe travels!

October 22, 2025

Dealership Rating

Employee Rating

Friendly and did nic work Did the work in a timely manner Comfortable waiting area Comfortable waiting area More

by MICHAELLEONHARD

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Report | Print

Oct 27, 2025 -

Lithia Hyundai of Reno responded

Thank you, Michael, for the wonderful review! We’re glad to hear you enjoyed our friendly service, timely work, and comfortable waiting area. We appreciate you choosing Lithia Hyundai of Reno and look forward to serving you again!

October 18, 2025

Dealership Rating

Employee Rating

Lance is greatgreat great what a dumb question. A waste of my time. Lance is great A waste of my time. Lance is great More

by HVANDERL

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 20, 2025 -

Lithia Hyundai of Reno responded

Thank you for your 5-star review of Lance. Your time is valuable, and we’re grateful you chose to share your experience with us.

October 18, 2025

Dealership Rating

Employee Rating

Service was completed quickly and courteously. I was kept informed of issues that arose and was able to have them all resolved with this one visit. I was kept informed of issues that arose and was able to have them all resolved with this one visit. More

by BAILEYBICHON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 20, 2025 -

Lithia Hyundai of Reno responded

Thank you for your thoughtful review. It’s great to know our team kept you well-informed and was able to resolve all concerns in a single visit. We appreciate your trust and look forward to serving you again.

October 17, 2025

Dealership Rating

Employee Rating

It was great as always After the oil change they did an inspection of my car, and thankfully they did. inspection of my car, and thankfully they did. More

by christopherjmromero

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

Report | Print

Oct 21, 2025 -

Lithia Hyundai of Reno responded

Thanks for the great review! We're glad the inspection helped. We are always happy to keep your car running smoothly!

October 13, 2025

Dealership Rating

Employee Rating

Have had mostly good experiences with the Service Dept, professionally & personally. Considerate & Courteous & kind experts. professionally & personally. Considerate & Courteous & kind experts. More

by EMARTIN1950

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jake Scott Robert

Report | Print

Oct 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your great feedback about our Service Department team! We hope to see you at Lithia Hyundai of Reno again down the road. Safe travels!

October 12, 2025

Dealership Rating

Employee Rating

Lance is very friendly and professional. The dealership was as busy as I’ve ever seen it. Lance kept me informed. The dealership was as busy as I’ve ever seen it. Lance kept me informed. More

by BOW325

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 13, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a professional experience. We hope to see you again here at Lithia Hyundai of Reno.

October 12, 2025

Dealership Rating

Employee Rating

They always treat us like royalty. We had our car serviced. They checked everything.we had just returned from Maine and some of the roads are in dire need of repair. They also got We had our car serviced. They checked everything.we had just returned from Maine and some of the roads are in dire need of repair. They also got all the bugs off from our 3,000 + mile adventure. Lance takes time to answer all your questions. He inspects our vehicle when the repairs are finished and makes sure we are 100% satisfied. More

by Ramd436812

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 13, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a good experience. We hope to see you again here at Lithia Hyundai of Reno.

October 05, 2025

Dealership Rating

Employee Rating

Lance always listens to my concerns. He asks about specific services I may need, that I don't think about. He asks about specific services I may need, that I don't think about. More

by saunders50

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 06, 2025 -

Lithia Hyundai of Reno responded

It's our pleasure to assist you and ensure all your concerns are addressed. Thanks for choosing Lance and our team at Lithia Hyundai of Reno!

October 03, 2025

Dealership Rating

Employee Rating

Very professional and did a very excellent job I would highly recommend and would definitely come again ! highly recommend and would definitely come again ! More

by jacklynnzalazarvincent

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Report | Print

Oct 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for the outstanding recommendation of Lithia Hyundai of Reno! We look forward to serving you again in the future. Safe travels!