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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.6

832 Reviews

4.6

832 Reviews

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832 Reviews of Lance Smith

August 08, 2025

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Employee Rating

Lance was very helpful and great at his job! I appreciate all the help! The team was effective and fast to help solve my problem. I appreciate all the help! The team was effective and fast to help solve my problem. More

by melissanickerson10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 08, 2025 -

Lithia Hyundai of Reno responded

We're so pleased to hear Lance and our team were able to assist you quickly and efficiently. Thank you for choosing Lithia Hyundai of Reno. We’re here whenever you need us next. Safe travels ahead!

August 07, 2025

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This dealership is clean and tidy. The service crew is awesome. Heather was informative, kind and helpful. She helped me on my lats visit. The service crew is awesome. Heather was informative, kind and helpful. She helped me on my lats visit. More

by aniebug11

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Bryan Mazariegos , Heather. In service.

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Aug 08, 2025 -

Lithia Hyundai of Reno responded

We appreciate you sharing your 5-star experience here at Lithia Hyundai of Reno! We're glad to hear Heather and our team provided you with professional and attentive service during your last visit. We appreciate your feedback and look forward to assisting you again with any future needs. Until next time!

August 06, 2025

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Service awesome. Your sales people are absolutely awful. Everything I come in for service someone wants to sell me a car. Now that I want to buy a car they do N Your sales people are absolutely awful. Everything I come in for service someone wants to sell me a car. Now that I want to buy a car they do Not follow up. I have the text stream to show I have been told twice I would be called and no ones calls. SAD. More

by FOURTHEHORDE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 07, 2025 -

Lithia Hyundai of Reno responded

We appreciate you taking the time to leave us this feedback. While we’re glad to hear you’ve had positive experiences with our service team, it's unfortunate to hear of the frustration you’ve experienced with our sales follow-up. That’s not the experience we want for our guests, and we’d appreciate the opportunity to make this right and ensure your concerns are addressed. At your convenience, please reach out to me directly. Thank you, and I look forward to speaking with you. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

August 04, 2025

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Employee Rating

For routine maintenance service was good. For repairs the took 5 days more than promised. For repairs the took 5 days more than promised. More

by Gcjfernandez

Verified Customer

Recommend Dealer

Other Employees Tagged: Lance Smith

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Aug 05, 2025 -

Lithia Hyundai of Reno responded

Thank you for taking the time to share this feedback with our team. We’re glad to hear you were satisfied with the routine maintenance, and we appreciate your patience with the repair process, especially given the delay. Your feedback is important to us as it helps improve our services moving forward. If there is anything else we can assist with or that you’d like to discuss, please feel free to reach out to me directly. Thank you, Jeremy Olsen - Service Manager - jolsen@lithia.com

July 29, 2025

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Lance is always pleasant, reliable and understandable. These are very important qualities in a service writer. These are very important qualities in a service writer. More

by ELNAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 29, 2025 -

Lithia Hyundai of Reno responded

Hi Elnan, Thank you for the review. We are glad your time with us was a pleasant experience. We hope to see you again here at Lithia Hyundai of Reno.

July 23, 2025

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Lance is great. Very good service department . Parts lady was also great. I have a slight problem being trolled by Corurtney for service I don’t need. Or as she desc Very good service department . Parts lady was also great. I have a slight problem being trolled by Corurtney for service I don’t need. Or as she described “state mandated” service checks. Which is not true and not mandated. More

by HARRYM1029

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jul 28, 2025 -

Lithia Hyundai of Reno responded

Hello Harry, Thank you for bringing this to my attention. Our goal is to provide our customers with an transparent experience. It is regrettable to hear we did not meet that standard. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the contact provided below. Scott Robert - Customer Relations Manager - 775-446-5334 - srobert@lithia.com

July 22, 2025

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Perfect timing and excellent service with a smile. Quick efficient and friendly. I would bring my vehicle to be serviced at this location again. Quick efficient and friendly. I would bring my vehicle to be serviced at this location again. More

by MYJAZZYRIFFS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2025 -

Lithia Hyundai of Reno responded

Hi, We appreciate the review. We are glad your time with us was an excellent experience. We hope to see you again here at Lithia Hyundai of Reno.

July 16, 2025

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How Lance Smith treats me as a valued customer has kept me coming back all these years. me coming back all these years. More

by Philly V

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Lance Smith

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Jul 17, 2025 -

Lithia Hyundai of Reno responded

Philly, thank you for being such a valued customer of Lithia Hyundai of Reno! We're glad to hear that Lance's care and attention have made a difference in your experience. Your loyalty means a lot to us, and we look forward to serving you for many years to come!

July 14, 2025

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Very curious & helpful! ! We got a good deal, we think! We are not very good with computers and thy help us a lot! Thank you very much! ! We got a good deal, we think! We are not very good with computers and thy help us a lot! Thank you very much! More

by ALLENF0

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alex is gone

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Jul 14, 2025 -

Lithia Hyundai of Reno responded

Hi Allen, Thank you for the review. We are glad your time with us was a helpful experience. We hope to see you again here at Lithia Hyundai of Reno.

July 14, 2025

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Always friendly and punctual. We have purchased and had serviced numerous vehicles at Lithia. We don't even look anywhere else. We have purchased and had serviced numerous vehicles at Lithia. We don't even look anywhere else. More

by RENATEBENDER49

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Everett Clunie, Jeremy Olsen

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Jul 14, 2025 -

Lithia Hyundai of Reno responded

Hi, Thank you for the review. We are glad your time with us was a friendly experience. We hope to see you again here at Lithia Hyundai of Reno.