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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.7

799 Reviews

4.7

799 Reviews

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799 Reviews of Lance Smith

March 06, 2025

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Employee Rating

Great people. Answered all my questions. Washed my car. Great snacks, coffee. Very clean.Very knowledgeable. Met a great lady in the waiting room. Thanks. Answered all my questions. Washed my car. Great snacks, coffee. Very clean.Very knowledgeable. Met a great lady in the waiting room. Thanks. More

by nancyausano

Verified Customer

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Recommend Dealer

Yes

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Mar 07, 2025 -

Lithia Hyundai of Reno responded

Nancy, we're delighted to hear you had such a positive experience at Lithia Hyundai of Reno! Our team is always here to help and make your visit enjoyable. Thanks for the kind words!

March 05, 2025

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GOOD JOB, GOOD JOB, GOOD JOB, FRIENDLY SERVICE, FRIENDLY SERVICE, GOOD SERVICE, FRIENDLY JOB. LANCE IS THE MAN. 😂😂 SERVICE, GOOD SERVICE, FRIENDLY JOB. LANCE IS THE MAN. 😂😂 More

by jayaverman

Verified Customer

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Recommend Dealer

Yes

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Mar 07, 2025 -

Lithia Hyundai of Reno responded

Jayaverman, we're delighted to hear that Lance and the team at Lithia Hyundai of Reno provided you with such friendly service! Thanks for sharing your enthusiasm with us.

March 04, 2025

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Lance is top notch at his job. He fixed a problem with my car that has been going on for years. Finally, my car is running like a champ. Kudos to Lance and the crew! He fixed a problem with my car that has been going on for years. Finally, my car is running like a champ. Kudos to Lance and the crew! More

by EMELDAZABALA8

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 05, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Lance and the team at Lithia Hyundai of Reno were able to resolve your car issue! It's great knowing your vehicle is now running smoothly. Thank you for sharing this fantastic feedback!

February 22, 2025

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Prompt, low cost, good communication. Blah blah blah blah blah blah blah blah blah blah Blah blah blah blah blah blah blah blah blah blah More

by johndayharrington

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Yes

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Feb 24, 2025 -

Lithia Hyundai of Reno responded

Thank you for the review! We appreciate you taking the time to provide us with a 5-star rating!

February 13, 2025

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Lance was perfect. But you need to hire more people. For labor and for customer service and experience. But you need to hire more people. For labor and for customer service and experience. More

by maijanapierkowski

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Feb 14, 2025 -

Lithia Hyundai of Reno responded

Maijanapierkowski, thank you for your feedback! We're glad to hear Lance provided excellent service at Lithia Hyundai of Reno. We appreciate your input on staffing and will take it into consideration as we strive to improve our customer experience.

February 13, 2025

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Was happy with the services/recalls that they were able to repair on my vehicle. to repair on my vehicle. More

by Kona

Verified Customer

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Recommend Dealer

Yes

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Feb 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support. Until next time, safe travels!

February 13, 2025

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Reno Hundai has the best service department customer service I have seen in Reno. Keep up the good work. service I have seen in Reno. Keep up the good work. More

by TLWERLEY

Verified Customer

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Recommend Dealer

Yes

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Feb 14, 2025 -

Lithia Hyundai of Reno responded

TLWERLEY, thank you for the kind words about our service department at Lithia Hyundai of Reno! We're glad to hear you're pleased with your experience and look forward to serving you again.

February 05, 2025

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Lance offers the best communication about service. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. He is knowledgeable and kind. I love working with him. I have been having my Hyundai Sonata serviced at Lithia Hyundai for 9 years. More

by LNICHOLL

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Feb 06, 2025 -

Lithia Hyundai of Reno responded

LNICHOLL, thank you for your continued trust in Lithia Hyundai of Reno! We're delighted to hear that Lance has consistently provided excellent service over the years. We look forward to serving you and your Sonata for many more!

February 01, 2025

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I loved your service Department especially Lance Smith whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new whom I dealt with for 10 years. I did all the service recommendations as they were due and it had 160,oooplus miles when I decided to get a 2025 new car . Unfortunately I was not in love with any 2025 models in Hyundai .I hope I have as good luck with the service department in my new car. Thanks for the professionalism and service with my 2012 Santa Fe. More

by ABARRETT785

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: the shuttle driver with the curly hair

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Feb 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for your kind words about our service department at Lithia Hyundai of Reno! We're glad to hear that Lance and the team provided excellent care over the years. We wish you all the best with your new car, and we're here if you ever need anything in the future!

January 31, 2025

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We have been working with Hyundai now for 2 hrs and the experience has been great ! experience has been great ! More

by davidageddes

Verified Customer

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Workmanship

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Recommend Dealer

Yes

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Feb 03, 2025 -

Lithia Hyundai of Reno responded

Thank you for the positive review! Until next time, safe travels!