
Lance Smith
Service Advisor
Lithia Hyundai of Reno
2620 Kietzke Lane
Reno, NV 89502

799 Reviews of Lance Smith
January 26, 2025
Best car buying and trading experience I’ve ever had. I will definitely be going back. I will definitely be going back. More
Other Employees Tagged: Levi Williams
January 26, 2025
I have been in twice. Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possibl Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possible. I got no call and when I called to check could not get a hold of anyone. My car was finished sooner than I was told but I waited because I did not know if it was done. I ended up waiting over 3 hours for a job that was done in 1 hour. The service advisor did not care. The second time Lace helped me. He always provides excellent customer service so I had no issues. This makes me not want to return because I could not find out if my car was ready. More
January 21, 2025
They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More
Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone , Bill Dayton, Not sure
January 17, 2025
Totally awesome we were in and out within a couple of hours. Great interest rate. hours. Great interest rate. More
Other Employees Tagged: Dylan Clunie, Anthony Mazzone, Steve Leveille, Scott Robert, Iris Flores-Garcia, Holly Jensen, Tony Roach, Devin Rogers, Michael Costello
January 16, 2025
The whole experience from start to finish was fantastic. Steve, Dan, and Tony were so great and helpful. Steve, Dan, and Tony were so great and helpful. More
Other Employees Tagged: Steve Leveille, Tony Roach, Dan Dunham
January 13, 2025
Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. she got everything done right and had no issues with my service. More
Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone , Bill Dayton
January 01, 2025
Had an engine replaced which was done well however, they didn’t put the hood hydraulics back properly and it almost hurt someone badly. Took it to another place to have it fixed. didn’t put the hood hydraulics back properly and it almost hurt someone badly. Took it to another place to have it fixed. More
December 27, 2024
Worst service ever, sat at the dealer ship for over 4 hrs while my car was done being serviced. Lance went home didn't bother to give our info to anyone else in the service department, when I asked about my while my car was done being serviced. Lance went home didn't bother to give our info to anyone else in the service department, when I asked about my vehicle all got was attitude because they hadn't called for me according to the service rep. When I pointed out my vehicle sitting out side they just found my keys and didn't go over the service done on the vehicle. More
December 24, 2024
This is a great dealership. I’ve only gone for oil changes because Hyundais don’t break down and you can keep them forever (I’m going on 16 years with mine). But for service, th I’ve only gone for oil changes because Hyundais don’t break down and you can keep them forever (I’m going on 16 years with mine). But for service, they get you in and out quickly and have never told me I had something wrong when I didn’t (Subaru dealership told me there was something wrong with every oil change, so this is huge). The advisors are very friendly and knowledgeable. I love this dealership. More
Other Employees Tagged: Trisha Stone