Lance Smith

The service was good, my only issue was that it took close to 3 weeks to even have our vehicle looked at. Once it was looked at and a course of action was decided I thought things moved at an appropriat close to 3 weeks to even have our vehicle looked at. Once it was looked at and a course of action was decided I thought things moved at an appropriate pace. More

by ASHLEYJ_06 Verified Customer Verified Customer

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They were very efficient and communicative throughout the process of our transmission replacement. They kept us informed and did additional inspections to ensure our vehicle was road worthy. They helped us f process of our transmission replacement. They kept us informed and did additional inspections to ensure our vehicle was road worthy. They helped us find a rental car when we needed it as well. Everyone there was friendly and helpful. More

by leparks65 Verified Customer Verified Customer

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Motor replaced for recall. Multiple Parts were damaged during the motor swap. When my wife and I let Lance know what happened we were told we had to pay to have parts fixed if Multiple Parts were damaged during the motor swap. When my wife and I let Lance know what happened we were told we had to pay to have parts fixed if we brought it back in. I paid $300+ out of pocket to fix myself. Lances attitude towards my wife when she contacted him was disrespectful. More

by MELISSAMARSH26 Verified Customer Verified Customer

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The best in Reno for service. Always helpful and respectful. Works with my schedule.keep up the good work. Always helpful and respectful. Works with my schedule.keep up the good work. More

by Csroberts Verified Customer Verified Customer

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I had a 2022 Santa Fe that had 40,000 miles on it when I had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t had to have it towed in because two fuel injectors failed. I had an extra car at that time so I left it at the dealership for replacement and didn’t worry about the time needed for repair. Later when it had 48,000 miles on it I had to have it towed because the other two fuel injectors failed. This time I didn’t have a car to drive while it was fixed. I was told by my service advisor that because it was in warranty Lithia would pay for a rental car as they did not have any loaner cars available. Well it took two weeks to replace all 4 of the fuel injectors. My rental bill was $900. I submitted my request for reimbursement and was told that it would be reviewed and I would hear back it they decided to reimburse me. I received emails with questions regarding my submission. The last one want proof that I paid the dealership for the repairs. I sent in the receipt where it was 0 because it was covered under warranty. There is no cancelled check or other proof that I paid 0. Obviously the local sales rep does not know that his company does not readily refund customer for rental cost even if the problem is within warranty. I can’t believe that this is how a company treats its customers. They should have replaced all 4 of the fuel injectors the first time and they certainly should reimburse for the rental costs when they keep your only car for two weeks to replace parts that failed before the warranty expires. I also purchased and extended warranty beyond the regular 60,000 miles. I have not heard back from the company regarding reimbursement yet (over two months) and I doubt that I will receive anything from them. I have since sold my Santa Fe and would never buy one again nor encourage anyone else from buying one. I don’t blame the local service rep but I do feel the company is not supportive of those who buy their vehicles. More

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It's a pleasure dealing with this company. Lance Smith is awesome to work with. Always goes the extra mile to help you out. Lance Smith is awesome to work with. Always goes the extra mile to help you out. More

by MAMBO8 Verified Customer Verified Customer

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Had a recall on my car, I have to say the customer service was great. They stayed in contact and were very helpful. service was great. They stayed in contact and were very helpful. More

by jeanirvin73 Verified Customer Verified Customer

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They were friendly and courteous. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. They kept the appointment time, worked quickly even though I was there for a factory recall and would not be paying. More

by Timothy Verified Customer Verified Customer

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Clean several people to ask questions and very busy It was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they was clean there was plenty of seating there were several people to help however the facility fes to small to accommodate the amount of customers they are trying to handle More

by PHILRIVERA81 Verified Customer Verified Customer

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Everything is a lie and miss leading. Still have not been called about the part for my car. Will never recommend this company Still have not been called about the part for my car. Will never recommend this company More

by Mariepennington77 Verified Customer Verified Customer

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