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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.7
799 Reviews
4.7

799 Reviews

799 Reviews of Lance Smith

January 26, 2025

Dealership Rating
Employee Rating

Best car buying and trading experience I’ve ever had. I will definitely be going back. More

by BLACK-WIND
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Levi Williams

Jan 27, 2025

Lithia Hyundai of Reno responded

Thank you for the review! We look forward to seeing you back in the future.

January 26, 2025

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Employee Rating

I have been in twice. Once for a recall and once for brakes. When I was in for the recall I asked to be called when my car was ready. I needed my car as soon as possibl More

by LQUINES26
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 29, 2025

Lithia Hyundai of Reno responded

I apologize for the inconvenience you experienced during your first visit. I understand how frustrating that must have been. I'm glad Lace was able to provide excellent service on your second visit, but we want every experience with us to be seamless. Please feel free to reach out if you'd like further assistance or have any other concerns. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 21, 2025

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Employee Rating

They installed the hitch and everything was fine. They worked with me on the wiring harness. There were recalls on the old harness. They worked with me on getting the right one ordered. More

by DKONERSMAN
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 23, 2025

Lithia Hyundai of Reno responded

DKONERSMAN, I apologize for the inconvenience regarding the wiring harness. It's understandable to be disappointed when expectations aren't met. Please reach out so we can discuss this further and find a solution that works for you. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

January 20, 2025

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It’s great to have confidence you are being well taken care of by everyone there. More

by Jane
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Jan 21, 2025

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno. We are thrilled to see that you felt well taken care of during your visit.

January 17, 2025

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Totally awesome we were in and out within a couple of hours. Great interest rate. More

by JAMIEKPOP
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Recommend Dealer
Yes
Jan 21, 2025

Lithia Hyundai of Reno responded

Thanks for this awesome review! We are thrilled to see that you found a great interest rate. Should you ever need anything else, please let us know.

January 16, 2025

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The whole experience from start to finish was fantastic. Steve, Dan, and Tony were so great and helpful. More

by PEEK-2
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Workmanship
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Recommend Dealer
Yes
Jan 17, 2025

Lithia Hyundai of Reno responded

We're delighted to hear that Steve, Dan, and Tony made your experience fantastic at Lithia Hyundai of Reno! Thank you for sharing this positive feedback with us.

January 13, 2025

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Employee Rating

Trishi was very friendly and had great customer service, she got everything done right and had no issues with my service. More

by isaacibarra
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Recommend Dealer
Yes
Jan 14, 2025

Lithia Hyundai of Reno responded

Isaacibarra, we're delighted to hear that Trishi provided you with excellent service at Lithia Hyundai of Reno. Thanks for sharing your experience!

January 01, 2025

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Had an engine replaced which was done well however, they didn’t put the hood hydraulics back properly and it almost hurt someone badly. Took it to another place to have it fixed. More

by jeffreyg
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Recommend Dealer
No
Jan 06, 2025

Lithia Hyundai of Reno responded

Jeffrey, Thank you for sharing your experience. While I'm glad to hear the engine replacement went well, I apologize for the oversight with the hood hydraulics and any inconvenience it caused. We take safety very seriously and would appreciate a chance to discuss this further if you're open to it. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 27, 2024

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Worst service ever, sat at the dealer ship for over 4 hrs while my car was done being serviced. Lance went home didn't bother to give our info to anyone else in the service department, when I asked about my More

by mjgutierrez422
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Dec 31, 2024

Lithia Hyundai of Reno responded

Mjgutierrez422, Thank you for reaching out. It sounds like there may have been a breakdown in communication and service during your visit, which is not what we strive for. I would appreciate the opportunity to discuss this further with you and ensure it doesn't happen again. Please feel free to reach out at your convenience. Thank you, Scott Robert - Customer Relations Manager - 775-682-3352 - srobert@lithia.com

December 24, 2024

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This is a great dealership. I’ve only gone for oil changes because Hyundais don’t break down and you can keep them forever (I’m going on 16 years with mine). But for service, th More

by HAPPYWITHLIFE2010
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Trisha Stone

Dec 26, 2024

Lithia Hyundai of Reno responded

We're delighted to hear that your experiences with Lithia Hyundai of Reno have been so positive! It's great to know our team has provided you with efficient and trustworthy service. Thank you for choosing us, and here's to many more years on the road with your Hyundai!

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