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Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.6

832 Reviews

4.6

832 Reviews

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832 Reviews of Lance Smith

March 23, 2025

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Employee Rating

Fast. No hassle service that did what they said they would do. What else can you ask for? Thanks guys! No hassle service that did what they said they would do. What else can you ask for? Thanks guys! More

by Allen

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cuong Ngo, Donald Ostrom, Everett Clunie, Hai Ngo, Jeremy Olsen, Otto Sandoval-Carpio, Chantel Hughes, Bryan Mazariegos, Trisha Stone

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Mar 24, 2025 -

Lithia Hyundai of Reno responded

Allen, we're delighted to hear that you had a hassle-free experience with us at Lithia Hyundai of Reno. Thank you for your kind words and support!

March 16, 2025

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The service department is always courteous. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. My car is done in a timely manner. The service team is very efficient. Been coming here for years! They are the best. More

by KRISTA.LANE0309

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Jeremy Olsen

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Mar 17, 2025 -

Lithia Hyundai of Reno responded

Krista, thank you for your loyalty and kind words about our service team at Lithia Hyundai of Reno! We're delighted to know you've had consistently positive experiences with us. Looking forward to serving you in the future!

March 15, 2025

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Dan Dunham (sales) and Lance (service) are great to work with. They are both very kind, helpful, and responsive. with. They are both very kind, helpful, and responsive. More

by reneemlopez

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Iris Flores-Garcia, Devin Rogers, Ryan Ferris, Dan Dunham , Bill Dayton

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Mar 17, 2025 -

Lithia Hyundai of Reno responded

Renee, we're delighted to hear that Dan and Lance provided you with such excellent service at Lithia Hyundai of Reno. Thank you for the kind words!

March 11, 2025

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Lance Smith was awesome! ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about avera ! He went above and beyond. Very thorough, kind, responsive and had great follow through. My interaction with the other team members was about average...but he really was Great! More

by First time with Lithia

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 11, 2025 -

Lithia Hyundai of Reno responded

Thank you for sharing your experience with us at Lithia Hyundai of Reno! We're delighted to hear that Lance provided exceptional service and made a positive impression. We appreciate your feedback on the rest of our team, and we'll strive to improve in those areas as well.

March 06, 2025

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Great people. Answered all my questions. Washed my car. Great snacks, coffee. Very clean.Very knowledgeable. Met a great lady in the waiting room. Thanks. Answered all my questions. Washed my car. Great snacks, coffee. Very clean.Very knowledgeable. Met a great lady in the waiting room. Thanks. More

by nancyausano

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

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Mar 07, 2025 -

Lithia Hyundai of Reno responded

Nancy, we're delighted to hear you had such a positive experience at Lithia Hyundai of Reno! Our team is always here to help and make your visit enjoyable. Thanks for the kind words!

March 05, 2025

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GOOD JOB, GOOD JOB, GOOD JOB, FRIENDLY SERVICE, FRIENDLY SERVICE, GOOD SERVICE, FRIENDLY JOB. LANCE IS THE MAN. 😂😂 SERVICE, GOOD SERVICE, FRIENDLY JOB. LANCE IS THE MAN. 😂😂 More

by jayaverman

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Mar 07, 2025 -

Lithia Hyundai of Reno responded

Jayaverman, we're delighted to hear that Lance and the team at Lithia Hyundai of Reno provided you with such friendly service! Thanks for sharing your enthusiasm with us.

March 04, 2025

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Lance is top notch at his job. He fixed a problem with my car that has been going on for years. Finally, my car is running like a champ. Kudos to Lance and the crew! He fixed a problem with my car that has been going on for years. Finally, my car is running like a champ. Kudos to Lance and the crew! More

by EMELDAZABALA8

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

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Mar 05, 2025 -

Lithia Hyundai of Reno responded

We're delighted to hear that Lance and the team at Lithia Hyundai of Reno were able to resolve your car issue! It's great knowing your vehicle is now running smoothly. Thank you for sharing this fantastic feedback!

February 13, 2025

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Reno Hundai has the best service department customer service I have seen in Reno. Keep up the good work. service I have seen in Reno. Keep up the good work. More

by TLWERLEY

Verified Customer

Service Price Transparency

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Service Time

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Recommend Dealer

Yes

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Feb 14, 2025 -

Lithia Hyundai of Reno responded

TLWERLEY, thank you for the kind words about our service department at Lithia Hyundai of Reno! We're glad to hear you're pleased with your experience and look forward to serving you again.

February 13, 2025

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Lance was perfect. But you need to hire more people. For labor and for customer service and experience. But you need to hire more people. For labor and for customer service and experience. More

by maijanapierkowski

Verified Customer

Service Price Transparency

Workmanship

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Recommend Dealer

Yes

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Feb 14, 2025 -

Lithia Hyundai of Reno responded

Maijanapierkowski, thank you for your feedback! We're glad to hear Lance provided excellent service at Lithia Hyundai of Reno. We appreciate your input on staffing and will take it into consideration as we strive to improve our customer experience.

February 13, 2025

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Was happy with the services/recalls that they were able to repair on my vehicle. to repair on my vehicle. More

by Kona

Verified Customer

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Service Time

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Recommend Dealer

Yes

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Feb 14, 2025 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! We truly appreciate your support. Until next time, safe travels!