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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.7
799 Reviews
4.7

799 Reviews

799 Reviews of Lance Smith

September 18, 2017

Dealership Rating
Employee Rating

Excellent service My Santa Fe was due for regular oil change plus a recall. However, my car developed another problem involving the door locks. I had already had a pa More

by saunders50
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Collazo

June 15, 2017

Dealership Rating

Dealership Review This is an outstanding dealership. Everything about them is outstanding. The personnel are first class, friendly, knowledgeable, concerned, and pro More

by EKARENMAR31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Otto Sandoval-Carpio , JJ Collazo, Joe Collazo, Nawazz Khan, Carlo Moscoso

June 13, 2017

Dealership Rating
Employee Rating

Good experience Alec was knowledgeable about the car and went above and beyond to ensure I was satisfied. He also bought me a Pepsi when I was extremely stressed. Tha More

by Mothra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Collazo, David Lennox, Alec McGee

June 03, 2017

Dealership Rating

Appreciation ..Love my cars Thank you Bryan Ogg and Lithia hyundai of Reno. I enjoy my service visits and the way my wife and I are greeted as friends every time we come in. Brya More

by stephanieprice01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Joe Collazo, Bryan Ogg

April 25, 2017

Dealership Rating

Satisfied Buyer Was extremely satisfied with your Staff from previous Warranty Service to Sales and Service of a New Vehicle. this is the 4th vehicle I have purchased More

by rockndezign
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Nawazz Khan, Ali

Apr 28, 2017

Lithia Hyundai of Reno responded

Rockndezign, Thank you for your kind words and awesome star score. One of the measures of a successful team is their ability to retain customers over long periods of time, and deliver high levels of customer service in the process. Judging from your comments and your fourth purchase, we're doing a pretty good job. Thank you again for your business and your kind words, we greatly appreciate both. Enjoy every mile in that new ride of yours! Respectfully yours, Dylan Clunie General Manager Lithia Hyundai of Reno

April 24, 2017

Dealership Rating
Employee Rating

Service - accent Lance is excellent at getting us in a moment's notice. He is outstanding and always goes above and beyond what we expect. I love dealing with him More

by Gstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 28, 2017

Lithia Hyundai of Reno responded

GStein, You have been a faithful customer for many years and we sincerely appreciate your continued business. Lance and the entire service team work extremely hard to keep our customers coming back and it’s a pleasure to hear we've been there for you over the years. It means a lot to me personally that you took time from your busy day to leave us this wonderful review, so thank you! Stay safe and thank you again for the kind words. Respectfully yours, Dylan Clunie General Manager Lithia Hyundai of Reno

April 20, 2017

Dealership Rating

Great dealership Pete is the best salesman we have ever had. JJ, his assistant, is excellent. Lance is very professional in the service department. Overall, Lithia H More

by Mile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JJ Collazo, Pete Montalvo, Pete

Apr 28, 2017

Lithia Hyundai of Reno responded

Mile, Thank you so much for your review! Pete and JJ truly exemplify the values of our dealership and we are so happy to hear that they were able to provide you with a smooth and hassle-free car-buying experience. And when it comes to getting your car serviced, Lance and the entire staff in the back of the house are just as dedicated. We look forward to serving you again in the future! Thank you for taking the time to leave a review! Sincerely, Dylan Clunie General Manager Lithia Hyundai of Reno

March 27, 2017

Dealership Rating
Employee Rating

Place is awesome! Great place and people! Lance is the man! Quality service done fast. Would recommend to everyone to go there. Will continue to go there for all my More

by Jerm_11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 28, 2017

Lithia Hyundai of Reno responded

Wow! Thank you so much for your recommendation! We feel strongly that it's important for our customers to hear firsthand from other customers about their positive experience, so thank you for sharing this with us. The success of our company is due to incredible team members like Lance Smith, and we're so glad to hear that you experienced his dedication first-hand. Please don't hesitate to reach out to us with any future automotive needs. And be sure to let your friends know where they can receive the royal treatment when they get their vehicle serviced. Thank you again for your business and your kind words, we greatly appreciate both. Respectfully yours, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

March 24, 2017

Dealership Rating

Sheri i like working with this dealership they have always been helpful and friendly. This is the third car I have purchased fro Lithia Hyundai and the sec More

by sjohn0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Carlo Moscoso, Christopher Osorio

Mar 28, 2017

Lithia Hyundai of Reno responded

Thank you so much for your thoughtful review! Chris Osorio truly exemplifies the values of our dealership and we are so happy to hear that he was able to provide you with a smooth and hassle-free car-buying experience, your third to be exact. We look forward to serving you again in the future! Thank you again for your business and your kind words, we greatly appreciate both. Enjoy every mile in that new ride of yours! Sincerely, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

March 08, 2017

Dealership Rating

Good job guys The family is happy with your dealer ship. I have been getting oil changes from you guys for 10yrs thanks for everything keep up the good work More

by Dorothy Medrano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JJ Collazo, Joe Collazo, Pete Montalvo, Carlo Moscoso, Pete

Mar 28, 2017

Lithia Hyundai of Reno responded

You have been a faithful customer for many years and we sincerely appreciate your continued business. Thank you for writing this fantastic review and giving our dealership such an excellent star rating! We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. If there is anything more that we can do please come back and see us again. Take care! Best, Scott Robert Customer Relations Manager Lithia Hyundai of Reno

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