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Lance Smith
Lance Smith at Lithia Hyundai of Reno

Lance Smith

Service Advisor

Lithia Hyundai of Reno

2620 Kietzke Lane
Reno, NV 89502

4.7
799 Reviews
4.7

799 Reviews

799 Reviews of Lance Smith

February 26, 2017

Dealership Rating

Great Service Came in for routine oil change. Lance is always friendly and helpful. Change was done in a short time and we were on our way. More

by Esther Hopkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 25, 2017

Dealership Rating

Service Center Not only did they perform the service requested satisfactory but they informed me of a nail in one of my tires which they repaired free of charge. Tha More

by airracebob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

February 25, 2017

Dealership Rating

Lithia Hyundai Reno We have purchased multiple cars, both new and used, from Lithia Hyundai Reno. We have dealt with multiple sales people and all have been very understa More

by meg2833
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Matt Franceschini, Pete Montalvo, Christopher Osorio, David Wolpe, Pete Montalvo

February 10, 2017

Dealership Rating

new car buyer excelent car,i would have liked a different color but none avail.for the sonata se. at the time of purches cant remember the salesman mame but did an More

by jim52mnv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Lennox

December 23, 2016

Dealership Rating
Employee Rating

Outstanding I have dealt with this dealership a number of times and have always been happy with everyone I have dealt with. I cannot say enough about Lance Smi More

by greek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Pete Montalvo, Pete Montalvo, Cody Panzer, David Wolpe

Dec 27, 2016

Lithia Hyundai of Reno responded

Greek, You have been a faithful customer for many years and we sincerely appreciate your continued business. Lance and the entire service team work extremely hard to keep our customers coming back and it’s a pleasure to hear we've been there for you over the years. It means a lot to me personally that you took time from your busy day to leave us this wonderful review, so thank you! Stay safe and thank you again for the kind words. Respectfully yours, Dylan Clunie General Manager 775.823.3334 DClunie@lithia.com

December 08, 2016

Dealership Rating

The Best in the West If you are planning on buying a Hyundai automobile (good choice), you cannot do any better than Reno Lithia Hyundai. All aspects of this dealership r More

by nunes.nunes87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: JJ Collazo, Joe Collazo, David Wolpe, Ronny Knight

December 04, 2016

Dealership Rating

Great service and staff. Well taken care of. Everything was done in a timely manner. The staff is great to work with. Will use them for future maintenance needs. More

by Don Mambourg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

November 24, 2016

Dealership Rating
Employee Rating

new purchase The only thing that could have been approved was the waiting time when the car was being washed. That was about a 45 minute wait. More

by pc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Dvorak, Nawazz Khan, David Lennox

Nov 25, 2016

Lithia Hyundai of Reno responded

Dear PC, Thank you for writing this fantastic review and giving our dealership such an excellent star rating! Your total satisfaction throughout the entire ownership period is very important to us, so we appreciate you taking time from your busy day to let us know how we are doing. Your words have been duly noted and we will make a concentrated effort to get your car washed in a timely manner next time. If there is anything more that we can do please come back and see us again. Take care! Best, Dylan Clunie General Manager Lithia Hyundai of Reno

November 04, 2016

Dealership Rating

The 2017 Santa few that had to be replaced After I was towed in theyour had a loaner ready that they reloaded for me. They were fabulous. Dylan made it all happen but his staff was always there More

by tjwarrenco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Richard Dvorak, David Lennox, Also sales person Bill was fab

October 06, 2016

Dealership Rating
Employee Rating

Excellent service Oil change and tire rotation in less than 30 minutes. Lance was very friendly. The waiting room is very nice. Can not suggest any improvements More

by Mile
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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