Lance Smith

Happy New Car Purchase My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad exp My family has purchased 5 Hyundai's from Lithia Of Reno. the service Department is supper. The new car sales staff is Supper. I've had one bad experience with the used car department and Dillon the Manager. Otherwise its been great dealing with LITHIA HYUNDAI OF RENO. More

by bsnedek Verified Customer Verified Customer

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Always good service When I purchased my car I also purchased the lifetime oil change option so I'm in their service area a minimum of three times a year. I always get gr When I purchased my car I also purchased the lifetime oil change option so I'm in their service area a minimum of three times a year. I always get great service and good communication with the employees. More

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KGS Sonata Interesting, but satisfying experience. Everyone I dealt with regarding the sale was friendly, and cooperative. I also interacted with other employe Interesting, but satisfying experience. Everyone I dealt with regarding the sale was friendly, and cooperative. I also interacted with other employees, and most were very friendly. Also, Joe Collazo has great hugs. More

by kareng1024 Verified Customer Verified Customer

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My experience Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I w Everybody was very nice and friendly. I didn't feel pressured at all. I have been have my previous car serviced there and have had no problems, so I was open to considering a purchase. More

by kluscomb51 Verified Customer Verified Customer

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good service We have always taken our car for service at the Reno Hyundai. Lance has always treated us with respect and kindness. We drive 1 hour to deal with t We have always taken our car for service at the Reno Hyundai. Lance has always treated us with respect and kindness. We drive 1 hour to deal with this Company. More

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Lance Smith is a GREAT service adviser I always take my Santa Fe here, and I always get top notch service, and Lance is always the one who takes care of our car, he is always friendly, hone I always take my Santa Fe here, and I always get top notch service, and Lance is always the one who takes care of our car, he is always friendly, honest and knows just what needed for our car. He never tries to sell us something thats not needed. My Santa Fe is almost 10 years old, but still runs great, and looks great, thanks to our favorite service adviser. More

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Quality Performance Buying this vehicle was even easier than the first one. Knowing Pete Montalvo from the first purchase made this transaction very smooth. I advised him Buying this vehicle was even easier than the first one. Knowing Pete Montalvo from the first purchase made this transaction very smooth. I advised him what I wanted, he went online and found the vehicle at another dealer, I paid for it and the vehicle was delivered the next day. What I really like about Pete is that he lets you know what is available and allows you to select what you want. No pressure or stress. More

by JONES6335 Verified Customer Verified Customer

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The worst dealer ship around We bought a 2002 Ford Expedition from them. It took all day to get the sales finalized. We had a problem the very first time we got it. The vehicle di We bought a 2002 Ford Expedition from them. It took all day to get the sales finalized. We had a problem the very first time we got it. The vehicle did not start we were leaving they had to jump start it so we had to bring it back the next day or so and it was very hard to get them to give us a new battery. That was the first thing that happened then the heater did not work and they wanted us to pay to get it fixed and I told them no so then it took forever for them to say ok we will fix it.so we left it there and it took them one and a half days to fix. Then it was blowing gas out of the vents into our face and they fixed it right away. Then the back door would not stay off of child safety off so they said they fixed but it did not work. So we took back to them and joe said come down I we will make it right so we went down and they tired to get us in a new car and they could not make it go through so we just asked them to just replace the battery and we could not get them to do that without a hassle. They wanted us to pay for a diagnostic and I refused to pay so I asked them for the receipt for the new battery so we could go and exchange it and that was to hard for them to do that. So we talk to bill the .manger of the dealership and he gave me a hassle so I got very mad and said things and he told me to leave or he was going to call the cops and he did call them and to top it off they could not find our keys. Joe gave chris to get us a new car and turned around and talked about my husband behind his saying I don't know how you got a new car from Kia with your credit. So it is wrong for them to talk about there customers behind there back More

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Hyundai service I love to go to Hyundai for service on my car. You are greeted with a smile and you are always told upfront what the cost is for repairs and the amou I love to go to Hyundai for service on my car. You are greeted with a smile and you are always told upfront what the cost is for repairs and the amount of time it will take for service. When I am there I always go and check out the new cars. I love the experience More

by BRONXBRAT Verified Customer Verified Customer

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Pete is a dream! Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces h Pete Montalvo was and is there for us. He helped us find a deal, no matter that we were using the Costco auto buying program which I expect reduces his income. In any case, he go me pricing on cars I was interested in... no matter where they were. Once the car came and I needed help getting the new car "wrap" off the nooks and crannies, he got it done for me. He doesn't pressure and wants to be your long time car buying guy. You can see others coming in to talk to HIM... and he is there for these folks. Kudos to the man. Kudos to the dealership for keeping someone that I can relate to and make a deal with. More

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