Lance Smith

The repairs were excellent and good customer service. Very responsive to needs of customer. Diagnosis is cheaper as compared to other places Very responsive to needs of customer. Diagnosis is cheaper as compared to other places More

by hkasweka Verified Customer Verified Customer

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Very good service! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! Very nice people! Price is great! Informed me of everything done with my car! The service department was great on everything! More

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We always appreciate the service we receive in service with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. with Trisha, Mathew Reed in sales and the sales office team. Jake also helps with anything we need. More

by MREED1716 Verified Customer Verified Customer

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I had great experiences with Lance and lithia hyundai for all of our car care needs. They take great care of us and our car. Its always a positive experience. all of our car care needs. They take great care of us and our car. Its always a positive experience. More

by marcdiamond6 Verified Customer Verified Customer

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He did a great job, and he kept communications with me during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it co during the whole process. He was really nice. The car runs great when he found out my part wasn’t covered by the warranty he found a way to get it covered by Hyundai. He went above and beyond excellent service. More

by lettybug09 Verified Customer Verified Customer

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Lithia always provide good customer service. 90% of the time they are knowledgeable and fair 90% of the time they are knowledgeable and fair More

by AUBREYGURZI79 Verified Customer Verified Customer

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The have pretty good customer service, nothing special, but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to g but they get the job done. I have been in a few times for various things for my car. The one thing I was really frustrated by was not being able to get a loaner car when my car was being worked on for two weeks. More

by Stibbens Verified Customer Verified Customer

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Always a pleasure to visit this dealership everyone is friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! friendly and helpful. Lance takes care of my vehicle and he is always a pleasure to deal with. Thank you!!! More

by Larry T Verified Customer Verified Customer

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I had a 8:00 am scheduled appointment for a recall, an alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales a alignment and a diagnostic. Three business days later, I still couldn’t get a call back from my service rep. I could, however, get calls from sales and a service manager. When the service rep did get back to me after 4 days in the shop , I was told they were ordering parts and it would be a few days more. The quote I received at that time for the replacement of an air conditioning compressor was $1,649! I declined, and later got repair at another shop for less than $400 and was told that the compressor was not faulty. They also recommended a necessary repair for my timing chain which was close to $4,000 ( in essence totaling a vehicle with less than 125,000 miles). After waiting a week, at great inconvenience, my car was “ready”at end of business day and the alignment I paid for was not performed as documented with video. Unethical, unprofessional, and unbelievable, be very wary. Shame on you Lithia of Reno for preying on families. More

by Gcworkemails Verified Customer Verified Customer

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Just an overall great car shopping experience. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. They all made it comfortable and fun. They were not selling me a car, they were helping me buy the perfect car for our family. More

by DAVID.MEGAN.MARTIN Verified Customer Verified Customer

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