Lee Clanton

Our salesman, Rick Dike, found exactly what we were looking for and treated us very well. The car Rick found was more than we had expected and be happy to recommend to friends. looking for and treated us very well. The car Rick found was more than we had expected and be happy to recommend to friends. More

Report | Print

My wife and I have bought many cars over the years. Rick Dike and the team at 5 Star NRH delivered the best experience we have ever had with any dealership. It was a great experience and I would recommend t Dike and the team at 5 Star NRH delivered the best experience we have ever had with any dealership. It was a great experience and I would recommend them to anyone looking for a new or used vehicle. More

Report | Print

Bought an F150 on Labor Day 2020. Dealt with Five Star from listening to CarPro radio show about a stress free and professional purchasing experience, this was a recommended dealer. I found out this was t from listening to CarPro radio show about a stress free and professional purchasing experience, this was a recommended dealer. I found out this was the case. Dealt with Rick Dike, Lee Clanton, and Duy Nguyen and a gentleman that spoke about add-ons who’s card I misplaced. All were top notch folks, hats off to all. Would highly recommend these people. Much thanks to all involved. More

Report | Print

This is the third vehicle I have bought from them and I will never go anywhere else. Rick Dike goes above and beyond to help you find the right vehicle at the best price with excellent service. My family h will never go anywhere else. Rick Dike goes above and beyond to help you find the right vehicle at the best price with excellent service. My family has also purchased here with the same great results. Best anywhere!!! More

Report | Print

Leased 5th car from this dealer We have worked with Rick Dike and Lee Clanton for over 10 years. We just call and tell them what we want to look at and the car(s) are ready when we We have worked with Rick Dike and Lee Clanton for over 10 years. We just call and tell them what we want to look at and the car(s) are ready when we get to the dealership. Rick gets us the best deal he can and Lee instructs us on all of the features of the vehicle and we are out the door. The dealership is like family to us. More

Report | Print

One Stop Shopping First you start your Five Star Ford experience with sales rep Rick Dike. Rick goes beyond "the extra mile" in providing customer service. He listens First you start your Five Star Ford experience with sales rep Rick Dike. Rick goes beyond "the extra mile" in providing customer service. He listens to you, gives input based on what you say. He then finds a vehicle to meet your need. My family and my friends have purchased more than 9 vehicles from Rick in almost 10 years. His attitude toward the customer has never changed: meet the need of the customer. Second, after purchasing the vehicle, your Service Department rep should be Michael Fitch. Michael always has a smile on his face. He knows you by name. He explains what is happening with the vehicle. His "can do" attitude is great. Every employee you meet at Five Star Ford NRH says hello, smiles and asked what he or she can do to help you. This goes from the receptionist all the way through your car buying process to the Service Department reps at check out. As far as financing our most recent car purchase, Hannah Smith covered every detail when explaining what was happening, what was being signed. She explained the various aspects of the warranties we have for the car. She gave suggestions on some of the products offered. Lee Clanton covers the different "options" with the car. He helps set up the radio stations, set up your phone, and many other things. Five Star Ford NRH is the only dealership to go to for great customer service. Five Ford NRH is the only place we go for a vehicle. No need to shop around. More

Report | Print

Always go to Lee when we want honesty and integrity. Many dealerships lacking in this area. Bought a fully loaded F150. Lee got the price lower than we expected. After given the runaround at a few other deal dealerships lacking in this area. Bought a fully loaded F150. Lee got the price lower than we expected. After given the runaround at a few other dealerships, Lee as usual came through. New truck done in a couple of hrs. Not only that went way and above afterwards to ensure we got the things promised. Go see Lee More

Report | Print

great and lee was excellent ..highly recommend him. harvey Just a great experience. Lee spent additional time explaining all the new ways to operate our ford edge...harvey and karen miller highly recommend Le Just a great experience. Lee spent additional time explaining all the new ways to operate our ford edge...harvey and karen miller highly recommend Lee More

Report | Print

Awesome Dealership very clean and comfy and everyone is very nice! Rick Dike was great about getting me the perfect vehicle and explaining everything throughout the process. I will never buy a vehicle fro very nice! Rick Dike was great about getting me the perfect vehicle and explaining everything throughout the process. I will never buy a vehicle from anyone else but five star ford and Rick Dike! Thanks again for everything! More

Report | Print

Excellent experience... except We visited Sam Pack's Five Star Ford in NRH with a VIP Pass from Jerry Reynolds (The Car Pro). We were looking into buying a new Explorer. We were qui We visited Sam Pack's Five Star Ford in NRH with a VIP Pass from Jerry Reynolds (The Car Pro). We were looking into buying a new Explorer. We were quickly greeted then escorted upstairs to Joshua Fichter, the General Manager. Joshua thanked us for being there and spent some time speaking with us about the Car Pro VIP process and the importance they place on the buying experience. Joshua then introduced us to Lee Clanton, an experienced and tenured sales expert who would be guiding us through the process. We spent a good bit of time there but not because they were belaboring the process. Rather, we wanted to drive a few cars and talk through our choices. Lee was a terrific host and revealed every possible incentive. We were surprised, as we did not expect much on the "all-new, just introduced" 2020 Explorer Platinum Edition. While we had not planned to trade our vehicle, the incentive to do so was compelling. Lee Clanton presented an attractive offer on a beautiful white Platinum that was on their lot. Since white was the color we were after, we moved on to close the deal. As we were a cash customer, we moved on to a quick sit down in the finance office with David Hill, who further added to the pleasant experience. Afterward, Lee promised to add a couple of accessories and have the car prepped, beautiful and ready to go the next day. We left quite happy. When we arrived the next day, Lee was ready to meet us and walk us through the many (very many) technology features of the car. He took his time, made sure we understood and did a great job of making us operationally comfortable. Overall, we had an unexpectedly pleasant and comfortable experience from walk-in to drive off. Accolades to Lee Clanton for making this happen. We are now the proud owners of the all-new 2020 Ford Explorer Platinum Edition. It's gorgeous, quiet, comfortable and powerful. Exception and Recommendation: When we did the final walk-around, we found a door ding and scratch along with a slight flaw in the paint. These were pointed out to Lee and he assured us that Five Star would remedy the issues to our complete satisfaction. When a new car is ready to be delivered, it is parked in the general parking lot, in sometimes tight spaces where damage can occur. Even as Lee was demonstrating the vehicle's features, the person parked next to our new car opened their door and hit our mirror (ugh). After that we moved the vehicle to a safer place. We also found a small spot on the roof's edge where the paint appears to be peeling (that's on Ford). I would recommend that Five Star create an comfortable and cooled indoor space specifically designed for the delivery experience. This would provide the perfect "finishing touch" to the overall buying experience. Let it be said that neither of these minor issues soured the experience, as I am confident Sam Pack's Five Star will go above and beyond to make us happy. In closing, our thanks to Joshua Fichter (GM) and Lee Clanton (Sales) for delivering the absolute best car buying experience we have had in decades. If you are looking to buy a Ford, we would highly recommend Five Star Ford NRH and particularly, Lee Clanton. More

Report | Print