Marisa Thompson

They are awesome and I love working with Marisa. I have bought here before and will definitively return. bought here before and will definitively return. More

Report | Print

Very satisfied with my dealing with Five Star Ford.Very Very satisfied with my dealing with Five Star Ford. Very knowledgeable of their product and answered all my questions. Very satisfied with my purcha Very satisfied with my dealing with Five Star Ford. Very knowledgeable of their product and answered all my questions. Very satisfied with my purchase. More

Report | Print

I have been going to Five Star for at least 15 years. Marissa has been amazing and delightful. I keep coming back, that says it all!! Marissa has been amazing and delightful. I keep coming back, that says it all!! More

Report | Print

ABOVE & BEYOND!!!Marisa Thompson and Jason Volk are TOP ABOVE & BEYOND!!! Marisa Thompson and Jason Volk are TOP notch! We received such EXCELLENT customer service that we are stunned!! We went all the w ABOVE & BEYOND!!! Marisa Thompson and Jason Volk are TOP notch! We received such EXCELLENT customer service that we are stunned!! We went all the way to N. Richland Hills from Dallas because of these 2 OUTSTANDING professionals. We were not disappointed!!! We are recommending them to everyone we know! They should receive the HIGHEST COMMENDATIONS your office offers and MORE!! We LOVE our new Ford and thank Marisa and Jason 100-fold!! Such a comfort after our life threatening accident where our vehicle was totaled and we were not looking forward to the chore of purchasing a new car. Marisa found us the PERFECT CAR that matched our wish list with MORE than we asked for; Jason made sure we could afford it! We are eternally GRATEFUL!! More

Report | Print

Heard about their excellent financing deals at the end of May on the CarProUSA radio show. Called and spoke to the GM, J Fichter about financing issues I might have in purchasing. Upon arriving to the deal May on the CarProUSA radio show. Called and spoke to the GM, J Fichter about financing issues I might have in purchasing. Upon arriving to the dealership, h e had me walk right into his office (he was monitoring his staff regarding distancing and using masks as needed for COVID safety protocols) and we further discussed my car needs. He introduced me to an EXCELLENT saleswoman, Marisa Thompson who spend a very long time with me (despite not knowing if I would be accepted for financing). She treated me with respect, listened to my driving/mileage/storage/pricing needs, offered me many choices told me about special offers available. Felt like I left the dealership having made a good friend! More

Report | Print

Amazing service We love working with Marisa Thompson. This is the 3rd car we have bought from her. She is very personable and not pushy at all. She cares about your n We love working with Marisa Thompson. This is the 3rd car we have bought from her. She is very personable and not pushy at all. She cares about your needs and gets you the best deal. We wouldn't go anywhere else! More

Report | Print

Bought out Ford Lease Excellent service and no pressure from sales or finance to buy another vehicle or extended warranty. Tut Edwards, Finance Manager was very helpful an Excellent service and no pressure from sales or finance to buy another vehicle or extended warranty. Tut Edwards, Finance Manager was very helpful and answered all my questions. A completely different and much more professional experience than trying to do the same at another 5-Star dealership in the meteoplex. Jesus in sales was also excellent in helping in the buy-out process without sales pressure. Great customer service!! Adam Ibarra in Parts fixed my key FOB as a courtesy when other dealer wanted $250 to replace it. More

Report | Print

Lease 2019 Ford Escape Titanium at Five Star Ford. Had a wonderful, no hassle, no pressure experience turning in an Escape leased from another Ford dealership and leasing a new Escape from personal lea Had a wonderful, no hassle, no pressure experience turning in an Escape leased from another Ford dealership and leasing a new Escape from personal leasing manager Marisa Thompson at Five Star Ford in North Richland Hills, Texas! She made it possible to take care of remaining payment on old lease and drive away the same afternoon with no money out of pocket — with a monthly payment LESS than the old lease! She also showed how to connect a smartphone to the Ford Sync system and explained all its neat features. Very happy with Marisa, and will do business with her again! Thank you, Marisa! Also finance manager David Welch was a joy to work with. Completing the leasing paperwork was the smoothest and quickest ever experienced! Thank you, David! More

Report | Print

Absolutely Amazing My family has been buying cars from here for as long as I can remember and our experience is always the same: top notch customer service. This was my My family has been buying cars from here for as long as I can remember and our experience is always the same: top notch customer service. This was my first time purchasing a car all on my own and they made the process so easy and answered every question I had completely truthfully. I can’t imagine going anywhere else, they have my business for life as far as I’m concerned! More

Report | Print

Marisa Thompson is Fantastic!! I simply sent Marisa the details of the truck I was looking for. Since some of my choices are outdated (manual windows and locks) she worked tirelessl I simply sent Marisa the details of the truck I was looking for. Since some of my choices are outdated (manual windows and locks) she worked tirelessly to find me the closest version to what I was looking for. I went in, looked at the truck, visited Marisa for about 30 minutes, then called her later on to tell her I would take it. She arranged the spray in bed liner and had everything lined out when I got to the dealership to sign the paperwork. Truly a great person and asset to Sam Pack and the 5 star Ford family. Bubba in financing made the numbers as painless as possible and was very detailed. He jumped through hoops to help me service my new truck at a dealership closer to my house. Thanks Bubba and Marisa! More

Report | Print