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Mark Castleman

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

4.6

174 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

6 yrs, 5 mos

Industry Experience

15 yrs, 5 mos

Languages Spoken

English

4.6

174 Reviews

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174 Reviews of Mark Castleman

March 25, 2022

Dealership Rating

Employee Rating

My service advisor Mark was very helpful service was quick. Will return for service again quick. Will return for service again More

by ljwilli1914

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Mar 25, 2022 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to leave us a review. Our team was happy to have been efficient and gotten the services your vehicle needed. Please let us know if there is anything else we can do for you in the future. - Rick Trinkl, General Manager

December 11, 2021

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Employee Rating

In and out no problems communication great, Mark was right on top of everything and communicated to me as needed. right on top of everything and communicated to me as needed. More

by Rwhitten3

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 13, 2021 -

Larry H. Miller Hyundai Peoria responded

Hello! Thank you for making us a part of your day. Your review is much appreciated. Stop by and see us if you need anything else down the road. - Rick Trinkl, General Manager

December 11, 2021

Dealership Rating

Employee Rating

Always get great service from LMH. Car was washed outside also. A plus! Quick and friendly also. A plus! Quick and friendly More

by judy_schmidt2003

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Melissa Sutton

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Dec 13, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

December 10, 2021

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Employee Rating

Awesome fast service, our car came back to us sparkling clean. Thank you once again for good service clean. Thank you once again for good service More

by Dadennisc

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 13, 2021 -

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

December 02, 2021

Dealership Rating

Employee Rating

Very friendly staff!! 👏🏻Service dept wait was 1 hour Very friendly staff!! 👏🏻 Service dept wait was 1 hour 45 minutes for changing filter, cabin filter and software recall. I was told 1 hour when I se Very friendly staff!! 👏🏻 Service dept wait was 1 hour 45 minutes for changing filter, cabin filter and software recall. I was told 1 hour when I set the appt. Other than that, I was happy and would have given 5 stars. More

by Cyndi

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Dec 03, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for your positive review! If there is anything else that we could have done to improve your visit, please don’t hesitate to let us know. We hope to work with you again soon! - Rick Trinkl, General Manager

November 24, 2021

Dealership Rating

Employee Rating

The wrong address was put in for Lyft. After 30 minutes, I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It I’m asking where’s my ride. The address was corrected & ride showed in 2 minutes. Driver told me he was across the street for last hour. RE: car. It’s been awful service for years. I expected better with a different advisor.still ugly. Raring my customer experience = ZERO. More

by Still NOT Good!

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Other Employees Tagged: Ashleigh Ray, Melissa Sutton, Dustin Yinger , Dirk Dunham, Ana Nadjalin, The only good service person you had left about 5 years ago.

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May 22, 2024 -

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear that you had a terrible experience with Lyft, including incorrect address information and a delayed ride. I can imagine how frustrating and disappointing that must have been. I want to assure you that we take your concerns seriously and are committed to providing a better experience. I apologize for the mistakes made by our team and the inconvenience it caused. I understand that you were expecting a better experience with our new advisor, and I'm sorry that we fell short of that expectation. I want to assure you that we are constantly working to improve our service and address any issues that may arise. Regarding your concerns about the driver's behavior, I apologize for any inconvenience or disrespect caused by the driver's statement. I will make sure to pass on your feedback to our team, and we will work to ensure that our drivers are providing the best possible service. Regarding your overall rating of your customer experience, I'm truly sorry to hear that it was zero. I want to assure you that we value your feedback and would like to make things right. We would like to offer you a complimentary ride or a discount on your next ride as a gesture of goodwill. If there's anything else we can do to improve your experience, please don't hesitate to let me know. We appreciate your feedback and will do our best to provide a better experience in the future. Thank you for bringing this to our attention. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

November 17, 2021

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Employee Rating

They took my car immediately. The service was done on time. Thank you for the great service. time. Thank you for the great service. More

by Bgault

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Nov 18, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

October 25, 2021

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Employee Rating

Great individuals to work with they all have the costumer in mind. Mrika wonderful to work with great buying experience, most helpful brighten up one's day. in mind. Mrika wonderful to work with great buying experience, most helpful brighten up one's day. More

by dickanjan1

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Other Employees Tagged: Jeff Alves, Rich Metcalf , Mrika Dobreci

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Oct 26, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review our dealership. We are happy to have earned your recommendation. Come visit us again soon! - Rick Trinkl, General Manager

Oct 26, 2021 -

dickanjan1 responded

great dealership in all ways

October 09, 2021

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Employee Rating

Service was amazing as was Mark. I couldn't be happier. In and out in no time! In and out in no time! More

by Roxy27

Customer Service

Friendliness

Price

Recommend Dealer

Yes

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Oct 11, 2021 -

Larry H. Miller Hyundai Peoria responded

Thank you for your positive recommendation! Please let us know if there’s anything else that we can do for you in the future. - Rick Trinkl, General Manager

October 08, 2021

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Employee Rating

Service was spot on and done quickly. New-to-me CSR Mark was great. Will keep using you facility for future work. Thanks! was great. Will keep using you facility for future work. Thanks! More

by Marklewandowski

Customer Service

Quality Of Work

Friendliness

Price

Recommend Dealer

Yes

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Oct 08, 2021 -

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Rick Trinkl, General Manager