Mark Castleman

Recall problem was fixed and vehicle 15 point inspection completed in a timely manner. Only. criticism is that after job was completed I noted that my stored XM radio channels and my clock needed to be rese completed in a timely manner. Only. criticism is that after job was completed I noted that my stored XM radio channels and my clock needed to be reset More

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It was my first time there and a dealership seemed to be clean in a effecient personnel. clean in a effecient personnel. More

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Mark was excellent. I had white spots on my car. He got some solution and removed it. I was pleasantly surprised. I thought I needed paint. What a guy. Thank you Mark. A I had white spots on my car. He got some solution and removed it. I was pleasantly surprised. I thought I needed paint. What a guy. Thank you Mark. Also I had problems opening and closing my car with my hand. He showed me what to push. I am sure this was beyond his duty . Helen. More

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A few weeks ago I received a email saying my ABS part was in. Well it was not. I received a phone call on my first appt. day while I was on my way to the dealership, so I had to make another appt. The ABS in. Well it was not. I received a phone call on my first appt. day while I was on my way to the dealership, so I had to make another appt. The ABS part was in finally after waiting 2 weeks, this was a factory recall. I finally had the part put in my advisor was Mark. He was great More

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Did repair when promise and in a timely fashion c Were very friendly and helpful in transportation from and back to shop very friendly and helpful in transportation from and back to shop More

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Great service, very quick, and my service advisor is the best, thank you! Of course I’ll be coming back. best, thank you! Of course I’ll be coming back. More

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Service advisor never called me when the car was finished I finally call him and found out it was ready. When I confronted his failure he pointed at my number on an invoice and said there’s the number I call I finally call him and found out it was ready. When I confronted his failure he pointed at my number on an invoice and said there’s the number I called. I explained that doesn’t prove anything , you evidently dialed it wrong I can show you I didn’t receive a call from him. He refused to admit his failure to give me a call as promised. Failed Customer Service “Moment of Truth “. More

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My 2011 Elantra was scheduled for a ABS issue recall, I was noted as arrived, four minutes early, for my 8:20 am appointment. At 8:18 am Mark put the numbered tent on my car roof. Asked if I was going to was noted as arrived, four minutes early, for my 8:20 am appointment. At 8:18 am Mark put the numbered tent on my car roof. Asked if I was going to wait, I said no as the scheduler said the work would take 4 hours. Mark said absolutely not that long just a hair over ninety minutes, Mark called, my car was ready. Excellent!!!! More

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Took my 07 in for a recall. Inspection found significant things, and a few things I'd put off, like original fluids! Pricey, but maintenance needed on a 14 Y/O rig. Yep, needed Inspection found significant things, and a few things I'd put off, like original fluids! Pricey, but maintenance needed on a 14 Y/O rig. Yep, needed doing. Thanks. More

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My car feels like new again. Thank you to Mark for always providing excellent service. Thank you to Mark for always providing excellent service. More

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