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Mark Castleman
Mark Castleman at Larry H. Miller Hyundai Peoria

Mark Castleman

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

4.6
174 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

6 yrs, 5 mos

Industry Experience

15 yrs, 5 mos

Languages Spoken

English English

4.6

174 Reviews

174 Reviews of Mark Castleman

July 23, 2024

Dealership Rating
Employee Rating

I called 4 times on sat and the girl said someone would call back and never received a call. I took my car in and sat in the Bay Area for 10 minutes and nobody came out so I had to go in and still waited a More

by Jabjaws
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 26, 2024

Larry H. Miller Hyundai Peoria responded

I am so sorry to hear about the poor experience you had at our dealership on Saturday. I'm disappointed to hear that our staff didn't follow through on their promises and you were left waiting for a call back, and then again when you arrived at the service bay. I apologize for the inconvenience and frustration this caused you. We value your business and understand that our service fell short of your expectations. I want to assure you that we are taking immediate action to address these issues. Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai Peoria www.larrymillerhyundai.com 8425 W. Bell Rd. Peoria, AZ 85382 Larry H. Miller Genesis Peoria www.larrymillergenesis.com 17336 N 84th Ln, Peoria, AZ 85382

June 15, 2024

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Employee Rating

Have always liked the dealership but was disappointed in the service advisor we had this visit More

by angels1517
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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June 11, 2024

Dealership Rating
Employee Rating

Mark was great, as usual. The work on the vehicle was completed when promised. Thank you More

by tommytwoshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 04, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 06, 2024

Dealership Rating
Employee Rating

From the sales to the service from Mark Castleman, I have been taken care of and always treated with respect. More

by diparrino2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 06, 2024

Dealership Rating
Employee Rating

Good service and communication. Check in and out was efficient. Service rep Mark Castleman was excellent. More

by mikeparkinson3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 06, 2024

Dealership Rating
Employee Rating

It is always pleasant waiting for my car enjoying the snacks and watching the big screen TV and the quick service is just amazing. More

by petnurser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 02, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 04, 2024

Dealership Rating
Employee Rating

Good customer service. Service people are great and always want to help. If u have to leave your car for service , they get you home and back again to get your car. More

by edoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amanda Neitzel

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Jun 07, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

June 04, 2024

Dealership Rating
Employee Rating

They made a quick appointment & we're very efficient and friendly & called Lyft for me so I could wait at my home which I appreciate. Everything went well More

by lynnhorner76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 07, 2024

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM **Please do not "Reply" to this email, but use the phone number or email address directly above** Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

May 30, 2024

Dealership Rating
Employee Rating

Mark did an awesome job as always thank you had us in and out and all repairs made thank tou More

by Jz6685
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 27, 2024

Dealership Rating
Employee Rating

My sales person Theresa was amazing! I felt confident that I received the best price on 2024 Palisade and for my trade in vehicle. No pressure sales. The sales manager Addison was helpfu More

by nbsmith480
Service Price Transparency
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Addison Garrett, Jeff Alves , Theresa Yont

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