Matt Norris
Fixed Ops Director
Bozard Ford Lincoln
540 Outlet Mall Boulevard
St. Augustine, FL 32084
Dealership Experience
7 yrs, 5 mos
Industry Experience
30 yrs, 8 mos
Languages Spoken
English
17 Reviews of Matt Norris
January 30, 2026
Easy to get questions answered. Constantly making sure we are happy with the process of buying our new truck. Constantly making sure we are happy with the process of buying our new truck. More
Other Employees Tagged: CJ Reynolds
November 16, 2025
Smooth and fair transaction. Joe was great and worked hard for my deal. He’s very fair Joe was great and worked hard for my deal. He’s very fair More
Other Employees Tagged: Brian Mello, Mike Jones
April 24, 2025
Our family has been using Bozard for many years. Their sales team and service team have never let us down. KIM O’CONNELL IS INCREDIBLE! She handled everything flawlessly. She was prompt, respons Their sales team and service team have never let us down. KIM O’CONNELL IS INCREDIBLE! She handled everything flawlessly. She was prompt, responsive and kind. We will recommend her to others. More
Other Employees Tagged: James Oldham, Kim O' Connell , Liz in service, FANTASTIC!
April 24, 2025
Our entire family has been customers of Bozard for many many years. KIM O’Connell, our sales representative is absolutely incredible. She is kind, friendly and extremely responsive. Throughout the entire many years. KIM O’Connell, our sales representative is absolutely incredible. She is kind, friendly and extremely responsive. Throughout the entire process, she had answers or found them promptly. We will recommend her to anyone and everyone. Kim is fantastic! More
Other Employees Tagged: James Oldham, Kim O' Connell , Liz in Service is excellent
March 05, 2025
Absolute trash. Takes them 2 weeks to do basic maintenance with an appointment. Pay for warranty and they xxxx you over. Takes them 2 weeks to do basic maintenance with an appointment. Pay for warranty and they xxxx you over. More
Other Employees Tagged: Alex Vecerkovic, Jeff Sparks, Ed Roberts, Travis Thornton, Mike Pennington, Art Rutcha, Christopher Wilson, Ken Schaffner , Mike Davis
February 26, 2025
Everyone made our purchase experience easy and stress free. Looking out for our best interest and maximized our purchase to its fullest potential. My family will be making Bozard Ford Lincoln our forever free. Looking out for our best interest and maximized our purchase to its fullest potential. My family will be making Bozard Ford Lincoln our forever dealership choice for future purchases, services and everything in between. They definitely have the best team on the planet! :) More
Other Employees Tagged: Alex Vecerkovic, Bo Bozard, Letti Bozard, Christian Mangefrieda, Dawn McStine, John Douglas, Zach Gibbs, Tom Reinard, Thomas Habhegger , JOHN PARMIGIANO
January 28, 2025
Very easy working with Matt Norris on the service side and Sales Associate Chris Langlois. Great people! and Sales Associate Chris Langlois. Great people! More
Other Employees Tagged: Chris Langlois, Donald Andrews
January 13, 2025
Very pleased with our purchase. Michael and Chris were very helpful and knowledgeable. Great people. Michael and Chris were very helpful and knowledgeable. Great people. More
Other Employees Tagged: Michael Canaday, Chris Brown
December 17, 2024
They don’t even deserve the one star. I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check t I have written reviews in the past as I have been having issues with this dealership for YEARS. I now have to sue them because they failed to check the connections in my car after I brought it in for a charging system alert and it CAUGHT ON FIRE. My car caught on fire. They said everything was fine and they couldn’t find the problem and to keep on driving it. I can even provide proof to them that they are at fault and they still refuse to own up to their mistake. With an intermittent alert it is customary to check the history to make sure there’s no codes that just haven’t shown up that day (which is exactly the case) if they checked my history they would have found the code and the pinpoint test that goes with that code would have made them check the connections and this never would have happened. The service manager Matt even said to me on the phone “ma’am we don’t have time to check your history we are a busy facility” Horrible horrible dealership they halfass everything and they don’t care that they are putting customers at risk. More
October 02, 2024
Amazing service and quick turn around. I would recommend Bozard Ford to anyone and I look forward to doing business again. I would recommend Bozard Ford to anyone and I look forward to doing business again. More
Other Employees Tagged: Crystal Garrison, Angela McManaman, Dawn McStine, Toby Sims

