Michael Costello

Found a good vehicle at a good price online but on going to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, to the dealership the sticker price was not as advertised. Had to haggle quite a bit, financing was difficult and after sales service has been poor, questions and issues are not being addressed on time, calls have not been returned. Just an overall poor experience and will probably not return back to this dealership. More

by ldsouza Verified Customer Verified Customer

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I'm 64, and have lived in this town for 45 years. The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealershi The last few years very difficult in many ways. My credit took a major nose dive. I have been trying to get a decent vehicle and all of the dealerships in town claimed to be able to help me, that they can do what no other dealership in town can do for me, then I never hear back from them and when I followed up with them, I was either treated like a Lepper or flat out ripped off and lied to.... UNTIL... Michael Costello at Lithia Hyundai! He is my hero! Michael listened to me, didn't blow smoke or try to talk circles around me like a typical salesman does. He was kind, considerate and treated me with the respect due. He is in charge of the Fresh Start program to help people like me get a decent car and boy did he. He worked with me to get a do-able down payment, a car payment I can afford and I picked the car. Not them. I got what I wanted. No settling. I have been very ill and his consideration for that and the fact I had no car at all, was very sweet. He arranged to have my car brought to my home where I signed the papers. I did not have to spend 1 minute of this at the dealership. His co worker Kirby was so kind as well showing me what I needed to sign. I now have a beautiful, fully loaded, 2014 Jeep Grand Cherokee. Its a dream for me. If you want to be treated like a human being, know they got your back and really do want to help you find your way, not just make a sell, the you need to go to Lithia Hyundai and ask for Michael Costello. You will not be sorry. Thanks Michael and team. I love my truck! More

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The sales person listed is not who sold us the car, but everyone we worked with was great! My daughter test drove a bunch of cars over a couple of days and she’s very happy with her choice! everyone we worked with was great! My daughter test drove a bunch of cars over a couple of days and she’s very happy with her choice! More

by hopef1965 Verified Customer Verified Customer

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Good experience, friendly staff. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great. I had a good time talking to the representatives of Lythia of Reno. Made my first buyer experience great. More

by marcillofabian Verified Customer Verified Customer

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Customer service is on point, everyone is willing to help, quick and simple for everyone help, quick and simple for everyone More

by PAYDONC314 Verified Customer Verified Customer

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Due to a miscommunication between departments, I was treated as though I falsified my application and received rude messages, typed in all caps, suggesting I lied about my employment information. Everyo treated as though I falsified my application and received rude messages, typed in all caps, suggesting I lied about my employment information. Everyone was friendly enough while I was at the dealership, but once I left with the vehicle I was treated as though I was a liar. More

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They need to get the paper for my loan Right I bought a 2013 Hyundai Sonata Not a 2019 Mazda 6 2013 Hyundai Sonata Not a 2019 Mazda 6 More

by Joyce Verified Customer Verified Customer

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It’s a great car company I have felt with them three times and all three times I have had success . times and all three times I have had success . More

by milescalvin073 Verified Customer Verified Customer

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Fantastic individuals, willing to work with you, a real enjoyment to have a conversation with enjoyment to have a conversation with More

by roberthcosta Verified Customer Verified Customer

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Was friendly helpful got our deal to go through expectedly a little better deal since we paid cash our salesman Kirby helped a lot. Still learning all the functions the car has to offer but we lov expectedly a little better deal since we paid cash our salesman Kirby helped a lot. Still learning all the functions the car has to offer but we love the vehicle. Our 4th Santa Fe More

by MTROSE60S@att.net Verified Customer Verified Customer

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